BookDepository

I made two separate orders and none of my book has arrived. When I read reviews, it seems to be common practice. Books dont disappear just like that. It rarely happens because of a delivery service. It's obvious that they scam people and the book has never been sent! No tracking link, customer service useless. They were bought by amazon and when they knew it's over, they decided to scam people and grab money for them self. Legal action must be taken and accountability must be applied.

I was a little worried once I read some reviews on this company but I was pleasantly surprised. I ordered a book earlier this month from Canada and was expecting it to arrive in 10-15 business days. My shipment actually ended up arriving after 6 business days which was amazing! The book itself is in perfect condition, I'll definitely be ordering again.

As mentioned above: I ordered book over 2 months ago. Of course I am still waiting, there is no tracking id or any other way to find out what is happening with the package. Do not buy from this site, you will regret it.

Both order and re-order "lost in transit"! Something very wrong at Book Depository. Customer Service sent mixed messages and were unwilling or unable to investigate. Refund only, but more than 3 months lost waiting.

I duplicated an order by mistake, cancelled it immediately, but the order was delivered anyway and the charge made to my credit card. I am not interested in having two copies of the same book and now I'm stuck. Feeling very disappointed for this poor service to a client.

I ordered a book earlier this month. They later cancelled my order without any real explanation. If you go to their website, you can find the same book for sale for slightly more money. This is a very dishonest way to operate a business.

I ordered two books, they were each about $100. It's been almost 2 months now and I've only received one book. However, they have charged me for both. They have the audacity to send the tracking number of one book in for both. If I could give a quarter star I would stay away from them. They're on Amazon.

Purchased a book on pre-order, a month before publication date. Four months later, I still don't have my order! Multiple attempts to get information, especially since the book I ordered is still actively listed, I get multiple cut-and paste responses saying it's coming "imminently" or they claim issues with supply from publisher. I even reached out to the author (who responded!) and she said she'd contacted the publisher who said BookDepository hadn't even ordered the books!

Still holding out hope I'll get my money back.

I order frequently from Book Depository to Switzerland and everything was perfectly fine. No problems at all. This is the first time I'm checking reviews and honestly I'm very surprised how negative it is. For me it was always a good experience and I would recommend it. Good books in a good prices.

Book depository is a complete scam company they do things like post items on Amazon under a different category which is misleading to the customer and then on top of that if you go to return the item they don't include a free return label you end up having to pay for the shipping to return the item which in my case was almost half the cost of the item itself which is ridiculous. This company is a complete joke and I would never recommend anyone buying anything off of them. What kind of company posts misleading advertisements under different areas. I wanted 'Super Mario Bros' the game, which was under games, NOT BOOKS. If I'm looking for videos games wth would I want a bunch ok on piano solos like geez. Horrible company. I hope you go bankrupt, you deserve to.

I ordered a book through Amazon that was being sent from the Book Depository. Since the BD advertised free shipping, it sounded like a fair deal. The BD never mentioned that they were located in England and customs fees might apply. A few weeks later I received a text from what looked like a legitimate USPS site, asking for money to pay a custom's fee for this book. I contacted the BD who would only say that they were not responsible for custom fees. I went ahead and paid, and the entire thing was a huge scam. My credit card was immediately charged for a number of fraudulent purchases. I had to dispute all of these charges and shut my card down. Clearly there is a scammer associated with and using people doing business with the Book Depository. Do yourself a favor and find the book you want stateside. Now I have no book, a shut down credit card, and a huge headache to take care of.

I was really worried after reading some reviews but I ordered a book shipped to Italy on Dec. 19, it arrived on Jan. 4, only two days after the projected arrival date. I had honestly decided to cut my losses after the arrival date came and went, but was pleasantly surprised that it showed up! Honestly order at your own risk

Living in the UK and having used the Book Depository on an almost weekly basis for over 15 years, I cannot praise them too highly. In my experience they are the Gold Standard in terms of prices and reliability. On more than one occasion they have compensated me when books have been damaged in the post, even when the postman has actually bent the book to get it through my letterbox!

I am therefore astounded to read of negative experiences suffered by non-UK customers, to whom I can only offer profound commiserations. What I should mention in this context is that it seems no longer possible to access the Book Depository UK from abroad - whether this is somehow related to non-UK customers' negative experiences I cannot say.

Perhaps the solution is to get a British friend to order the book and have it sent to one (worldwide shipping is free), and reimburse him subsequently. Keep persevering and good luck!

Mark Headley

I pre-ordered a new release July 10th 2022. It is now January 20th 2023 & I have yet to receive it. I've contacted them multiple times about a refund & to cancel the order however they've stated its shipped and can't refund me. I have 0 proof the book ever shipped as they can't provide a shipping number or even provider who they shipped it with. I decided to cut my losses & I ordered the book from the author directly. She had it shipped & delivered internationally (Australia to Canada) in 10 days. Including a long weekend holiday in there. *shout out Emma Carey you're the best*. This is all to say overall I will NEVER order another book from book depository & will warn everyone of how much of a scam they really are.

Posts books with a 3-6 month window. Violating your chance for a refund from 3rd party websites. This is a scam where they do not actually sent the book, and hope you file for a refund, past your refund date.

I ordered and paid for a book to be posted to me in Thailand based on the understanding (as set out on the website) that delivery would be in '8 to 12 working days'. I have now been informed without explanation or apology that delivery will take a month at a minimum. I need the book for a book club and a late delivery is useless. The Book Depository at first denied that they had promised delivery in '8 to 12 working days' until I shoed them their website. BD refuses a refund. It should be avoided as a scam, pure and simple. Mike

I have bought quite a few books from there and I have no complaints about the quality of the products. However, getting the books delivered is an awful experience. Usually, they do not provide any shipping details to the courier except for country (and sometimes name of the city, if they are feeling generous), so my order stays in the shipments distribution center and goes back because courier has neither delivery address, nor my contact information.
Sometimes, they send me an email to correct my shipping address (which was provided with shipping details anyway) on behalf of the courier. Anyway, it takes multiple tries because sometimes my reply just gets ignored / missed / lost / whatever and I have to send the same thing again a week or so later. Sometimes I get the books through regular post, but I am not sure how they decide which method of delivery to use (does not appear to be determined by size or weight of the item though).