BookDepository

After considering all other reviews and comparing them with my own experience with the Book Depository, it is obvious that different people have different experiences with this site, many of them negative ones, it seems.
My experience with the Book Depository has always been positive. Yes, books may take a while to arrive and no tracking is provided, but when there was an issue with an order, the staff has been consistently helpful and kind. Perhaps there is something to be said about approaching the customer service reps with less aggression when something is amiss. Kindness, understanding, and most of all patience go a long way and bring more desirable results than venting by complaining and blaming, both of which are evident in some reviews posted here.

I won't sugar coat this the place is a scam after X number of "business days" still haven't received a measly 3 items sounded weird from the beginning:

1. Order was split into two sections.
2. They had to deal with a "third party" who was willing to work with them.
3. There's no way to trace any purchase.
4. So many conversations over a small order never heard anything like it.
5. After a lengthy muck around I'm now awaiting a refund that has "processed" excuse me if i don't believe a word of what this company says after seeing all the reviews "across different websites".

I've contacted the British Authorities it would appear this company is doing it to everyone well the curtains are coming down ill shut these buggers down don't care about the 51.83 ill burn you guys down to protect others.

The items are shipped fairly quickly and arrive quite soon after purchasing! Everything I've received from there has been in great shape when I receive it and the prices are extremely low in comparison to book shops that don't even deliver. I haven't had to contact customer service once, so I can't speak on that (It seems to be a common factor of the websites low review) but everything is simple and understandable on the website. Although all of my orders have arrived separately, I don't see a problem with this as it still manages to arrive quickly! I would highly recommend it!

Summary: Quick delivery, Affordable, Books arrive intact and high quality with no damage, website is easy to use and understand.

All I wanted was a tracking number.
Three email threads, dozens of emails, and they wouldn't provide it. I think it became an office game for them to find out new ways to reply to anything, including the weather, but not answer my one, simple question.
I told them to please never write me again, but then when the package finally did arrive (late), they send an email praising their service and... get this... they then provided the tracking number for the book that had arrived the day before!

Whenever I see on the news a plane crash or a bus going over a cliff, I won't feel bad about it. I'll just imagine these guys in the plane or bus, and I'll feel just fine!

This dubious, London-based company ( crook heaven) knowingly advertises well-used items as 'new' and when they are found out and confronted about it, they refuse to take the items back so they do not have to pay refunds.
Their stuff obviously are highly trained at customer-contempt and will use every trick in their rotten customer service manual to get-rid of a complaining customer.
AVOID this "company" at all cost or be foolish and order from them.

Not sure if the Co. Has changed hands. Previously always eventually received what I had ordered. This year did not received what I had ordered, spent hours trying to find out how to return for refund, eventually invited to return but 2 months later no refund so not only have I lost cost of order but cost of return postage. All email responses are automated and disingenuous. Not using again. Co. Has gone down hill. Think I prefer to pay more to deal with real humans and see product before paying. Online sellers have gotten good at putting up a wall between them and the customer so there is no honesty or accountability. I anticipate now receiving another automated disingenuous reply from BookDepository which will mean nothing. So disappointed.

Book depository is great! I've ordered about a dozen books so far, and they typically arrive sooner than the period estimated my the website (one month to Canada), rarely a bit later.

If you want something immediately, order from somewhere else. If you're able to be patient and value free shipping, they are a dream! I live in a remote location where most free shipping places do not ship... so it's great. Just be patient y'all.

Only half my order has been received. I have contacted customer service twice and been told each time to wait 5-10 business days for the rest of my books which were, supposedly, dispatched all on the same day. As I have been waiting for the books for almost two months already I think it is pretty rude to ask me to wait another two weeks. As others have said, I wish I had read the reviews before I ordered. I will stick with Chapters in future much more reliable even if I do have to pay a little extra.

Ordered some books from book depository back in February since they were the only providers of certain books for my son. They rely on general post - so I was prepared to wait for my books - but after a month I asked them for an update. After generic replies - I asked them for proof that they actually mailed the books. At this point I was told that the books had just been sent "again" - and I am yet to receive anything after 2 months of waiting. I think if you are not in the UK you are definitely supposed to avoid this company.

I read bad reviews but didn't believe the same thing would happen to me. Unfortunately, it did. I ordered a single book back in June and was told it would arrive within ten days. Several months later there's been no sign of it. I attempted to contact customer service. Response was relatively prompt, and they told me it was in New York both times, but the UPS number they gave me seemed to be fake - it didn't work at all. Asked for a refund and received no response. Was originally planning on making a much larger order and now I'm glad I didn't. A complete scam.

In the last years, I successfully bought at least 4 books at Book Depository. The experience were mixed.
I never fond of how bookdepository doesn't include any tracking code on every order, which gives me low expectation on the promised delivery day, and makes every purchase felt like a gamble.
But, it is still a blessing for me, because most of online bookstore doesn't deliver to my Country, Indonesia, or if there was one, the shipping cost is so expensive it cost more than the book, while Book Depository do deliver to Indonesia at no cost. For the books themselves most of them arrived in a very good condition, and the other one was cancelled (and refunded). And right now I've tried their pre-order service and still waiting for it to come in the middle of next year. Finger crossed, right?