BookDepository

Insulting and harassing company - took me almost 2 weeks and 15 emails to find out where my order was (still not received). They kept passing my request from person to person, ended up with someone named Rafiek, who intentionally harassed me, asking for the same info email after email, wouldn't respond for days - frustrating and just - mean! No way to contact them but for email - stay away from this company!

Reference BDU**************

On 23rd march 2018 bought 5 books of which only 2 were delivered till 21st April 2018.
Upon contacting customer service they asked me to go check with my local post office and were unable to provide any courier details.
They put the onus of tracing the 3 books - all shipped on seperate dates - on me. Absolutely brilliant. This is my first experience with Book Depository website and needless to say the last.

Is too late as I write this review my books is been delay for 3 weeks and first few emails was ask me to be patient with the shipping even it is 2 weeks delay. I was suppose to read the books while having my vacation, after my vacation it has been 2 weeks and it is no where to know where my books are.
Now I am into third week and latest email came in to say that there was no stock and the waiting time is indefinite. WTF. Regret should have read up this review before buying and now there as no refund. If anyone out there who wish to buy books go to the real retail book store, dont ever ever buy online scam.

Unfortunately, I bought the book, received information about the date of the shipment (after some time the system appeared that the shipment was sent) and when, after a week of delay in relation to the planned date of receipt of the shipment, I sent a message asking what was going on, I received a reply, that there is a problem with getting my order from suppliers and that it has not yet been shipped (despite the fact that the system had "Shipped" on my order). I am not so dissatisfied with the fact that the bookstore failed to process my order, because such things happen. I am extremely disappointed that if I did not send a question about the reason for the delay in delivery, I would probably not know until today that it was not sent at all.

This is my first time experience placing an order to Book Depository on January 28th. Later they informed me they had to canceled it due to unavailable item from the supplier but when i checked on their website it does said *Available. So i placed my order (again) for the book that they've canceled it and the worst thing happened again to me. CANCELED! -money refund is on its way! Clearly i can still see from the website right now and its AVAILABLE to order. Book Depository is nothing but a scam! Im still waiting for my 4 other books which i doubt it will arrive anytime soon.

Paid for book, not acknowledged in my order history takes ages to process and even longer to ship. I assume they use cheapest shipping. Evrn before covid some orders took months. Also they make out they are in Australia but they're not.

I recently received a book that I had ordered through Abe Books and was shipped from BookDepository. The print was small small that I require a magnifying glass to read it.
This happened to me once before when I had ordered directly through Bookdepository directly and I had to request a refund. I would never order from Bookdepository again, they give online book sellers a bad name. I think they were purchased by a big company and just sell cheap knock offs of originals.

I ordered a hardcover book and was pleasantly surprised with the price plus the fact that the shipping to my int'l country was 0. I received the book after about three weeks. It was boxed in a heavy cardboard shipping box and came in mint condition. Today I ordered my second book.

I will not order from Book Depository again. It does feel like a scam, since the books I've ordered and paid for on Aug 8 have yet to arrive. However it is marked in their site as "dispatched". I sent an email to refute the status as I never received any books, neither did I receive any notifications that books have been sent my way. I received an email saying they will "resend" the books within 7 - 10 business days. It's now been 15 days. Meaning, more than 2 months since my orders have been placed. Have not received any books. Do not trust this site. The cheap pricing isn't worth it as they are not honorable neither are they trustworthy.

Have bought from this company for yrs. Recently bought an old edition of the Brownie handbook. Unfortunately I received an up to date version so reordered. Same thing happened again. When it came to returning the goods I was told I couldn't return them in the UK, I had to return them to Australia at my expense! Turns out a new edition was launched over the summer and they clearly didn't want me to return old stock. They have been using photos of an edition which is many years out of date. I complained to amazon who agreed that this was unfair and refunded me. This is blantant deceit and I would beware of buying from this company again. Interestingly I made a further complaint and was told that I could return the books - to an address less than half an hr from my home!