BookDepository

Recenly eventually received two air fryer cookbooks which, on inspection, were published through Amazon (not mentioned on the website). The writing was amateurish, recipes not fully explained and set out poorly with no illustrations. At a cost of $49 they were just not worth the money. Book Depository did offer to refund the cost if I returned the books at my own expense but with the current covid epidemic I will not bother. I am very disappointed with the standard of books now being sold sight unseen since Amazon purchased the Book Depisitory. Buyer beware!

Ordered a book and got Amazon autp confirmation. 4 days later and no order acceptance/despatch note from Book Depository. I ask what's up and they say they don't have the item nor can they even estimate when they might hsve it. I cancelled, yet they STILL are advertising the book as available!?! They are way cheaper than Amazon (who apparently now own them) but that's no help when they take ages to send and many days to arrive. So I order from Amazon at higher price as they state they have 9 copies in stock. Guess what? Got immediate auto confirm but 3 days on still no despatch note. Aaaargh.

I ordered approx 13 books on 6 December and paid via PayPal. I then received a message from the Book Depository claiming there was an issue with my PayPal payment? They cancelled my order without even bothering to contact me before doing so. When I checked my bank and PayPal account the money has been paid to Book Depository and no refund has been received in either account. I have therefore paid for 13 books which I have not received and when I contacted customer services at Book Depository I was basically fobbed off. I have raised a complaint with PayPal about this company.

I have an emergency request to my friend to buy me a book for my MDiv program and he did it and give as a gift. But one of the 2 books was not the one I prefer. I prefer a hardcover version of the book but my friend took paperback. I want to return and exchange it with the version (hardcover) I desire but I struggled. Not like amazon, it's so easy to return and get what you desire without making any disturbance to the one who is giving a gift to you. Will make sure to tell my friends in the future, amazon is better I can exchange the book easily. Anyways an experience that I learn and will keep me reminded always. It was my first time and honestly it's a bad experience.

I do find that I can often get books from their site cheaper on Amazon but still enjoy the website a lot. They have a decent selection. Love that they ship internationally. A lot of the books on my TBR are queer lit and some older ones aren't on the site, but they usually have new releases. Their affiliate program is really cool as well.

I ordered a book on June 4th and was told it would arrive between June 16th and June 23rd (an already really long time to wait). I reached out on July 1 to inquire as to its status as I had still not received the book (or even a tracking number) and was told to wait 5-7 business days past June 23rd. I reached back out on July 6th after still not having received the book or tracking information and was just told "sorry for the delay." I should have looked at the reviews which are horrible and not ordered anything from this company!

Terrible experience with BookDepository when ordering from New Zealand.

My order never turned up and after dealing with an extremely rude customer service team they told me it's my responsibility to talk with our local "post sorting office" to see where it is even though they don't provide you with any tracking number and the NZ Post say there's nothing they can do without a tracking number.

Attempting to get a refund results in more incompetence, and the only option left is to file a chargeback on my credit card.

STAY AWAY.

I preordered a book since july and it came out on september 30th. I have been waiting for it to ship but on the website it said it was out of stock. I emailed them and they said they are having troubles with the stock so I waited some more, the book came back on stock twice, like anyone could place an order but it was more expensive this time so i emailed them asking for a copy since now they have it, but their answer was that it's not available and they are trying to get me a copy. They kept asking if I wanted to cancel my order as if they were hoping I do so. Please do not order from them. We do not need to support such scams!

I ordered a book on the 1st of April to the Republic of Ireland. The website said 4-6 days for delivery. It is now the 9th of May and the book still hasn't arrived! I have contacted them numerous times and was asked to wait a further 5-7 days on 2 occasions. On my latest correspondence, I was asked to reconfirm my shipping address and the name of the book I had ordered despite the order number going throughout the email thread. Wouldn't inspire confidence. Will not be using their service again.

It took very long for my order to arrive. When it did it was open and the item was gone! The postal person was astonished by the cheap, flimsy packaging.

I have contacted this organization several times now and they are playing all sorts of games. 4 Emails later, STILL NO RESOLUTION!

STAY AWAY FROM BOOK DEPOSITORY

I used to buy many books from them. My last orders where in DECEMBER and FEBRUARY and i still have not received my books in MARCH 24! I contacted them many, many times and they kept asking me nonsense questions and telling me later on, multiple times that i was sending from a different mail. (I was sending mails from within the account, where i checked and had the orders).

At some point they offered a refund which of course I accepted and later on, the next day, they once again told me that i was sending from a different e-mail! Still waiting for a reply.

Ordered a hardback leather-bound red/gold/black edition of Dracula and other horror classics" to add to my new collection, deliberately not buying from Amazon as they only advertised a silver edition (never had any problems with them and products always as advertised). However BD sent the silver version and upon querying this claimed images are intended as a guide only. This is unacceptable as the photographed item and the written description (eg "full colour illustrations throughout") bear no resemblance to the item I received and there is no footnote to indicate you may not receive the advertised item-if I knew this I would have avoided and look elsewhere. The customer service in dealing with this has been poor. After initial complaint, no offer to rectify situation was made and the advert is still showing red/gold version, which is blatant false advertising. After having to repeat details again they then offered a refund upon return (with no apology whatsoever) but are unwilling to pay the postage. I keep receiving stock responses from various people. This is their error and distance selling regulations state if item is not as described then they are liable. After threatening them with Trading Standards they said they would be in touch "very soon" but since then nothing despite my repeated chasing (via email as they have no phone number).

My advice to anyone considering ordering from this company to avoid them and choose instead one of the many other more reputable and honest booksellers available online.

I am a African American author who published my very first children's book on Amazon through their KDP program which allows authors to self-publish their books. They have a option to allow distributors to sell copies of the book, in which I do not have the option checked off. My book is now being sold for a ridiculously high price by this company and without my permission. When I contacted them to resolve the issue because obviously a mistake was made and they were not informed by Amazon I do not allow distribution at this time, they were very rude. They stated they would not talk to me about anything, and to speak with my publisher. I am the publisher of my book. I told them I will take legal action if necessary and I mean it. It says a lot about the company's morals and values, because if a author contacted me and told me that they do not want their book distributed by third party's I would have respected their wishes, after all it is their book and their hard work and money they put into it. What makes things worse is this was my first book, and I feel it has just been taken away from me. The experience has been completely stolen away.