BookDepository

I will urge anyone considering using the site to completely avoid it - you simply risk receiving a completely different book than the one you have ordered after which YOU have to pay the return of the book, which in most cases will be close to the price of the book itself.

I ordered a book on the 25th of November and received it last Friday, 13th of December. After seeing that the book is completely different from the one shown on the website and included in my order confirmation, I contacted Book Depository who finally agreed to reimburse me for the book if I send it back to them, but they refuse to pay for the shipment back, which makes the whole reimbursement pointless as that means that I will effectively not receive any money back. This is simply a matter of misleading customers.

One thing is sending a completely different item than the one ordered, but another is to subsequently refuse to properly reimburse the customer.

This is simply an appalling and miserable way of "driving a business".

Ordered 3 books which were shipped on 11th December - it's 11 January today and still no sign of them.
Had to pay 2.5X the price on Amazon to get the same books since there were Xmas presents

They never send your item, theyre full of lies
Have had issues from the day ive bought it cause they kept changing what they said about a stock status of a book
They say theyve sent it but they actually havent,
All they have to do is, change the status to dispatched (no one knows if it actually has been sent cause they dont provide tracking)
And all they say is sorry, and give you a refund,
Dont use these scammers, waste of time

1) I ordered a book series that was delivered in pieces long past stated delivery times, causing a Christmas gift to be incomplete 2) After 2 months of waiting for the last parts, I got one of the 2 missing books 3) Shortly after that I received a message saying they were unable to deliver the last part due to brexit and with no further question or contact put a refund to paypal 4) Just a few days after that, they stated on the homepage they could again deliver to EU 5) As an answer to my request if they could then send the last part for the agreed price the said that the price had gone up by approx 50% 6) When I asked if they, considering the catastrophic history of the order could perform customer care and deliver to the original price, I got the answer that the prices fluctuate and they will not deliver to that price.

During my YEARS buying from book depository i've encountered generally good service all in all but then there has to be the experiences that really destroy all 'good' past experiences.
In this case, i refer to the dismissive conduct of a 'senior supervisor' 'Geraldyne T', who at no point attempted to convey compassion, understanding, or HUMAN empathy.
An item had not arrived, i ended up buying a replacement copy elsewhere. I was told to wait on the original item, then return it at my own cost in the middle of a pandemic (!) with total disregard to the mention of being on a low income disability pension & not wanting to risk health/well-being to return a BOOK (if/when it eventually decides to arrive).
I'd have to say, this experience has permanently tarnished my perception of this seller & i'd highly advise steering clear - particularly if you are someone 'vulnerable' or with disabilities - you will experience cold, discrimination & 'profits over people' motive.

**edit & most important**
In an act that really transparently displayed their true colours, i had TWENTY SIX emails of pending orders/pre-orders all cancelled!
Never have i experienced anything like this from ANY book-seller!
This is a massive warning to all those reading - raise GENUINE issues & if they don't simply shift the blame to YOU, they'll 'PUNISH' you the only way they can.
Horrendous conduct!

Are you kidding me? You bastards! I'm going to the police! I want the money back, crooks! Tomorrow is May 24! Where are my prides? You are crooks! I believed in you! I want the tax invoice and proof that you sent me the products! Don't talk! Does anyone read my messages?! I do not think! You are disrespectful! How dare you send me messages with advertisements asking me to buy if you haven't delivered my products yet. If you deliver them, they were already here! You took your money and it won't matter! The Romanian Post told me that you have the obligation to ensure the safety of the products sent. Provide a guarantee! You not! You pretend to be good people but you are monsters! I want the money back on the card! I no longer accept this joke with messages for idiots! You have an obligation to compensate me! I want to forget I've ever dealt with you! I ordered on April 6th and 7th at 11pm claiming to have sent me the products. Tomorrow is May 24th. Ready! I want a tax bill! I'm going to the police and the tax office anyway. I will evade tax evasion and fraud! Ready! My money or go to jail!

HI, im so angry with you guys.

I place my order in February (pre-order) (bloodborne artworks).
I WAIT 5 MONTHS FOR THIS ITEM (I didnt buy in amazon or other store cause I wanted to trust in book depository).

When the item was released few weeks ago, you cancell my order (reason: we dont have the item, refund is on the way, sorry). [I buy the item as a birthday gift, can u imagine why im so angry].

Now I look your website and. YOU HAVE IT! In Stock.
YOU HAVE IT!
Wtf guys, scam store?
I wait your reply, if not. Ill insist with this, cause I feel so scammed.

Ps: I dont receive any refund, and I DONT WANT IT! I want the book, I pre order, I paid, and you have in Stock.
Just send my product, cause what you do isn't legal.

Scam! Ordered a book, have been waiting almost 3 months and they are not giving my money back, jiat keep saing i habe to wait longer... DO NOT BUY HERE

I finally got that book I'd been looking for. They find specialized materials I hadn't gotten at FCE in Mexico or Spain.

I have made pre-order of The Recipe book in April and it was stating on website at that time that book will be published in 19 days. I have cross checked with Customer Service team in June about the order and was informed that book has not been published yet and I have to wait or I can cancel the request.
At that time, I have explained that I have left the country I was residing in and the card is no longer valid. I have checked if there is any possibility to swap the titles but it was not possible.
I have decided to wait as there was no other option for me.
Only few days back (4 months later) I was notified that book is ready and it will be dispatched soon from your warehouse. In the same email it was mentioned that in case if the shipping address changed - I should contact Customer Service.
As the reply to the email, I have inquired if it possible to change shipping from Oman to Ukraine and particularly stated to let me know.
Next email I received was informing me that my order was cancelled and refund has been processed on my credit card.
It is extremely disappointing that Book Depository has taken a liberty to cancel the order which I was patiently waiting for 4 months without asking me. In fact, the original address could have been still used as my boyfriend still would have gotten the book but i thought that maybe I can get it first.
Book Depository is suggesting me to go to the bank to claim my refund after I have mentioned them on several times that I have left Qatar and no longer is resident there so it is impossible for me to claim it back!
This is the worst customer handling I have met in my life.
It is surprising that company has not been sued under consumer rights act yet

I absolutely Love this Amazing Books online store their Web site are so easy to navigated on, easy to Follow hours order, theirs a huge variety of Books for myself it's the place i've purchase my colouring Books est the shipping isFree worldwide and that's make a Huge avantage for UK Canada and other place who the shipping is so expensive most of the time is more the the Book price and the price of their Books are not more expensive then Amazon so to me it's the very best online store to purchase all of my colouring Books. The customer's service is excellent they are so Kind and do everythings to help u found a precise Book so they really are The Best for any kind of Books you would like to buy online.
Highly recommand Book depository to everyones!

I'm living abroad this year and therefore have to supply both a billing address and a shipping address. Book Depository has a strange design in its website: by default it asks for one's billing address, leaving shipping address as an option (contrary to standard practice of almost all online shopping sites). As a result of this design issue, I made a mistake in having my order shipped to my billing address in the US instead of the correct shipping address in France. I admit that part of this was a result of my not reading the website carefully but I also think book depository is at fault for designing the site against the norm.

I negotiated with them to have the issue addressed. After almost 20 exchanges, during which often I was given generic replies that did not acknowledge my special request (reshipment/refund + suggestion to correct their site design), I was finally contacted by a dispute resolution specialist (a supervisor) who basically told me that they would do nothing. See below.

So basically they just blame their consumers without ever acknowledging their own partial fault.

"This is Dani from Book Depository Resolutions team.

I am afraid this is how our checkout process is designed to make it a quicker process for our customers. I do apologise that this caused an inconvenience to you.

As there was an option during checkout to enter a different delivery address and this has already dispatched to the incorrect address, we cannot take any action until this item is returned. Please allow 5-10 weeks for this to be returned. Once we have received our daily returns they are immediately unpacked and uploaded on to our returns database. We can only recommend that you continue to contact us on a weekly basis to check when and if they are returned.

We apologise that we cannot be of greater assistance at this stage and for any inconvenience caused.
Kind Regards,
Dani,
Resolutions Specialist"

Most awful service. Books ordered in June and they never arrived. Feedback from the business lacks solutions.