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BonanzaReviews 944

1.6
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Bonanza Reviews Summary

Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 584th among Marketplace sites.

service
178
value
159
shipping
140
returns
126
quality
142
This company does not typically respond to reviews
Florida
1 review
2 helpful votes
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Scam
October 20, 2017

They are connected with Freddy Johns. There a scam. Take your money. Make a pay pal account in your name and u never get the items or bake to track it. Thank God pay pal gave me my money back. Beware people. I went to amazon and ended up with there site

Date of experience: October 20, 2017
Ohio
1 review
0 helpful votes
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I'd been searching online for a specific wool rug with a design that was discontinued elsewhere, and had nearly given up hope of finding it until I stumbled across Bonanza. The website's format is comparable to eBay or Etsy, in that they have individual shops/sellers from which you make your purchase. Although the item shipped from a seller based in India, it arrived in the States in less than five days and was in perfect condition (new with tags). Bonanza provides seller ratings so you can make an informed decision before purchasing... I'm glad I gave them a chance!

Date of experience: October 19, 2017
South Carolina
1 review
1 helpful vote
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I had looked locally and online for soft, kid leather Mary Jane crib shoes for my twin grand babies. The closest to what I wanted was $146.00! I was thrilled to find the shoes on the Bonanza site for $14.00 each. After I received only one pair, I contacted customer service who apologized immediately and got another pair to me before we left for the wedding I had ordered them for. Will shop there again!

Date of experience: October 18, 2017
Georgia
1 review
0 helpful votes
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The product was just as it was described and the price was very good. I recieved the item in a timely maner

Date of experience: October 17, 2017
Washington
1 review
0 helpful votes
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I'm really impressed. The amount of unique stuff is great! New and used items. I love shopping for clothes and health/beauty things and am happy with the variety. All that Anthropology!

Date of experience: October 17, 2017
Washington
2 reviews
0 helpful votes
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I bought a 20' floor fan, the serious kind, for a fraction of what I've put for similar fans and free prompt shipping. I was a little leery - you know, "if it seems too good.?" Fan is better & higher quality than I've experienced, definitely industrial grade and I'm totally satisfied. I'm getting a second one, as it is essentially less than half price. (be cool!)

Date of experience: October 14, 2017
Germany
1 review
0 helpful votes
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I have ordered Windows 10 Pro license keys from this supplier before. The keys are authentic and work every time making the process to upgrade from Windows 10 home to Pro very easy. I highly recommend them and will certainly be ordering from them in the future. They respond to my purchase within 24 hours. I have purchased the license Keys through their online store using PayPal and have never worried about my transaction. This is what an online store should be. You won't regret it.

Date of experience: October 13, 2017
Texas
1 review
7 helpful votes
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I'm so tired of the 2 big selling sites, they seem more concerned about advertising dollars and multi millionaire seller's. Even people that have 150.000.00 in sales, they don't seem to care if they come or go. So sad E B use to be such a good company for the little people, NOT NOW. I'll sell and grow with Bonanza

Date of experience: October 12, 2017
Washington
3 reviews
12 helpful votes
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Rippoffs!
October 12, 2017

I bought a windows 10 from a seller. As an after thought I quickly called and asked Microsoft if they were legit. Microsoft said they were a rip-off seller, and I could not find anyplace within Bonanza.com to stop the order. Then I communicated through PayPal asap, but the seller still charged my account the next day. If Bonanza was legit, they would have a place to cancel an order. They do not! Do not shop there!

Date of experience: October 12, 2017
Georgia
1 review
0 helpful votes
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Awesome experience
October 12, 2017

Found an extremely hard to find set of vacuum tubes on Bonanza and no where else. They were better than expected and transaction took 3 days... awesome

Date of experience: October 11, 2017
California
2 reviews
0 helpful votes
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Very happy!
October 11, 2017

I had never heard of Bonanza, but a google search for a plant I was looking for popped up sold by Bonanza. It arrive super fast, the price was right, it was in great condition and the plant is thriving!

Date of experience: October 10, 2017
Pennsylvania
1 review
0 helpful votes
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Quick shipping, t-shirt came just as described. The t-shirt is good quality material. I highly recommend doing business with bonanza.

Date of experience: October 10, 2017
Nebraska
1 review
0 helpful votes
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Great Experience
October 10, 2017

We weren't familiar with Bonanza and were a little big nervous making our first purchase, but it was great. Fantastic communication from the owner (OrlandoGardenSupply), fast shipping and completely pleased with the product. We won't hesitate to return and try out other sellers there.

Date of experience: October 10, 2017
Texas
1 review
4 helpful votes
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This website takes no responsibility to what happens inside your transaction. They will simply "contact" The seller on your behalf. But what happens if the seller never responds? NOTHING. They will do absolutely nothing. PayPal was the only one that had my back and made this right again. Here is my situation.

I bought an item from a seller on Bonanza. $275. I asked for shipping confirmation three times from him before he let me know, that day, he did not in fact have the product he was selling. Seriously? He asked if I wanted to wait till he received another one in a few months, or if i would like a refund, I immediately responded to him that I wanted a refund. He then agreed to the refund and then ceased ALL communication with me and would not answer any correspondence or return my money.

Bonanza did NOTHING. Well they said they contacted him, but they were very quick to repeatedly tell me that they were only a gateway to connect buyers with sellers and are in no way responsible for any transactions. Pathetic. PayPal, after disputing and escalating the claim, returned my money.

In the end, do not use this website for ANY transactions. It almost feels like the whole thing is fraudulent.

Date of experience: October 10, 2017
Australia
1 review
3 helpful votes
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Doggy company
October 8, 2017

I just wanna inform all the buyers that don't buy anything to this doggy company, I ordered a trimmer charger 3 months ago, has not been delivered yet, m contacting them but, the reply me with one message, it's been shipped, I don't think any order takes more than 6 weeks, so please don't order anything to this dozzy company.

Date of experience: October 8, 2017
Mississippi
1 review
0 helpful votes
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They had an item I could only find in Canada and Australia but most don't ship to USA. This company did. Yay! My item arrived as described, on time and in great condition. The description said the box would be a bit beat up. It was but it was shipped within another box, in great shape so the chance of losing parts was slim to none. The item itself was in new condition. I would definitely recommend this company and will shop with them again! Very pleased customer!

Date of experience: October 5, 2017
Michigan
1 review
0 helpful votes
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Great communication and customer service. Protherapysupplies had the best prices around. I would definitely buy from again.

Date of experience: October 4, 2017
Pennsylvania
2 reviews
2 helpful votes
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Excellent Experience.
October 3, 2017

I just recently ordered from Bonanza.com and must say I was thrilled with the convenience of it as well as the quickness and ease of shipping. My purchase arrived in great condition and I LOVE it. Thank you Bonanza.

Date of experience: October 3, 2017
Florida
1 review
8 helpful votes
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Do not shop at this site!
September 29, 2017

Worst online shopping experience I've ever had. No one wants to be accountable. I reached out to seller and website and asked for a refund and only the website responsed back that they emailed the seller. I looked in my inbox and they told the seller I was wanting shipping info! No, I did not ask for shipping info I asked for a refund. I made a dispute with PayPal. This site sells mostly if not all used products but it's hard to tell because the it's not in the description you have to search for the information, so if you're on an IPad or phone ordering it's not easily seen. I've had great experiences shopping online for years. Save yourself the headache and don't use this site.

Date of experience: September 29, 2017
Pennsylvania
1 review
2 helpful votes
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Buyer Beware
September 25, 2017

Bought an item from the Christmas Light Show in Kensington TN who is a vendor for Bonanza. The item didn't work. Bonanza customer service did nothing to help. Had to file a grievance with PayPal to get my refund. I am still waiting for the owner Darryl to refund my return fee of $37.00. A man who doesn't keep to his written word is not trustworthy enough to purchase from.

Date of experience: September 25, 2017

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States