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BonanzaReviews 944

1.6
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Bonanza Reviews Summary

Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 584th among Marketplace sites.

service
178
value
159
shipping
140
returns
126
quality
142
This company does not typically respond to reviews
California
2 reviews
11 helpful votes
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Stay away from this site
November 28, 2017

Specially if you are a seller or business. Don't throw your money with all their tricks. You will never see traffic until they drain your bank account!

Date of experience: November 28, 2017
Arizona
1 review
0 helpful votes
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Awesome service!
November 29, 2017

We ordered an antique photo of an ancestor to add to our family history collection. The photo was in perfect condition and met all of our expectations upon arrival. Thank you for making us aware of the existence of the photo!

Date of experience: November 28, 2017
Colorado
1 review
6 helpful votes
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Run! Horrible!
November 27, 2017

If you want to give away your money and never receive anything, this site would be perfect. There is zero buyer protection. There is zero interaction between Bonanza and sellers or buyers. It is basically just a place anyone can post anything. Too bad for you if it's a fraud or con game.

Date of experience: November 27, 2017
Massachusetts
1 review
5 helpful votes
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FRAUD
November 22, 2017

This company is an absolute joke. I order from them and was given an email weeks later stating the company they received the product from was one they no longer did business with. And to put in a dispute with PayPal. This company should have refunded my $, every cent. I will never do business with them and plan to tell everyone I know.

Date of experience: November 22, 2017
Arkansas
1 review
0 helpful votes
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Believe Acorn Bells
November 22, 2017

16th Annual Christmas Tree Lighting - After 16 years, my wife and I passed the reigns of a substantial fundraiser for our local RMH to a "younger" couple and symbolized the transfer with the passing of a "Believe" bell. The bell has been the hallmark for our 20' Christmas tree since inception. The bell is (was) a true replica in size, quality, and ring since we first purchased the Believe bell years ago. Acquiring them through ElfsWorkLane was easy with shipping almost immediate. Great quality, great service.

Date of experience: November 22, 2017
Colorado
1 review
1 helpful vote
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Bonanza.com a hidden gem.
November 22, 2017

To be honest I stumbled upon Bonanza.com quite by accident browsing for hoodies and wallets to purchase online. I had never heard of them before or known anyone who had interacted with them before, so I was flying completely in the dark, so to speak, when I first purchased from a member there. Every now and then you take a risk when purchasing online not knowing if you will ever receive the merchandise you paid for when its not directly in front of you. I took a gamble, but I have to say in all honesty, I couldn't be more pleased with the outcome. The item I purchased was a rather pricey hoodie, but being unable to locate another of its kind anywhere else I looked I rolled the dice and sent the funds to the seller. The end result was impressive to say the least. I feel it is now my honor to try and spread the word about them, as I've not seen any advertisement of there's of any kind to date, and that's a shame. If I had known about this hidden gem sooner, I would have been doing more business with them before not I assure you. The item in question took very little time to arrive considering its vast distance from where I'm located and customs enforcement. But I have to rate them with a 5 star review all around. Communication was superb, shipping was fantastic, and i would be lying if I said I found one thing to complain about with the whole experience. I urge you if you are on the fence about ordering from them, do yourself a favor and order. You won't be disappointed.

Date of experience: November 21, 2017
Florida
2 reviews
14 helpful votes
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Very disappointed with Bonanza. It took over three weeks to get my burlap. Sent them at least four emails asking WHERE the product was and they didn't care to respond to ANY of my emails. Who's running this business? Thanks to you guys I didn't meet a bridal deadline. I won't be ordering from you again. You've lost our business. No respect for your customers.

Date of experience: November 21, 2017
North Carolina
1 review
1 helpful vote
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I'm satisfied
November 21, 2017

I was skeptical at first but i got just what i asked for and I'm truly thankful. I will definitely shop here again.

Date of experience: November 20, 2017
Pennsylvania
1 review
2 helpful votes
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I only reviewed the item I purchased. Dogcat that was the seller was very bad! I was provided tracking numbers that did not work 2x, took over 3 weeks to get my order, which I read reviews that they shipped very quick. So I had a hiking trip planned and needed the tick collars for the trip. I did not receive them until 12 days after I was promised. Therefore one of my dogs was bit by a tick, acquired Anaplasmosis, a very life threatening disease from the tick. I almost lost him due to this disease. He will never be free of this disease, and may have reoccurring outbreaks of it the rest of his life. His blood platelets are critically low and will not rise without a blood transfusion of which I could never afford. So, bc of this darn seller not getting my order out until I started complaining about not receiving it and I was going to contact my credit card and stop payment on it was when I finally received some real tracking numbers and then I finally received it. But it was too late, my dog will forever be burdened with anaplasmosis. This is such a sad event all bc the seller did not send my order out when promised!

So yeah, I did not give Dogcat a good review, only the collars.

Date of experience: November 14, 2017
Tennessee
1 review
1 helpful vote
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Hard to find item
November 13, 2017

NeoTech air ionizers are hard to find items but Bonanza had them. Excellent product and excellent site. If you look at what is available on Bonanza.com, you'll probably find something you have been looking for.

Date of experience: November 13, 2017
Ohio
1 review
7 helpful votes
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Terrible For Sellers!
November 9, 2017

Zero traffic on this website for sellers. Have been a member for over a year and have only sold 4 things. I am a Silver Level eBay Powerseller.

Date of experience: November 9, 2017
Alabama
2 reviews
0 helpful votes
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Awesome site!
November 8, 2017

I am so grateful to them for being so courteous and helpful! It was so easy to find just the right items I needed and their sellers are awesome and shipped extremely fast. I love the items I bought for my grandson for Xmas and I know he will love it too! Website is easy to navigate to find just what you need and checkout is a breeze! I will be shopping and buying from them very soon. Thanks Bonanza!

Date of experience: November 7, 2017
Florida
1 review
0 helpful votes
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I have been on bonanza for a few years and i must say that they are fantastic. I love to buy fragrances and bonanza has the best sellers and customer service. This is an honest review. I have never had a bad transaction. The sellers have always been polite, courteous and extremely helpful. I will always do business on their site. To me the best sellers for fragrances are ideal_perfumery and MySCENTSEI. You will thank me later.

Date of experience: November 7, 2017
Tennessee
1 review
0 helpful votes
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Recently searching on the web for a vintage 70s corduroy winter coat and found exactly what I was looking for on the Bonanza website. The seller handled my purchase quickly and provided fast shipment. I was really surprised at the excellent condition of the coat and I'm extremely pleased the purchase. Based on this experience, I would have confidence in buying thru the Bonanza website again.

Date of experience: November 2, 2017
Florida
1 review
1 helpful vote
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They lied about having products in stock that they don't have. Then blatantly lied about having shipped my order. I have the proof in emails. Wish I could upload stay away!

Date of experience: October 26, 2017
California
1 review
6 helpful votes
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"DO NOT PURCHASE THROUGH BONANZA", because when you do not receive your orders, you get the following answer from Bonanza Support, providing no other help:

Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the world. Bonanza does not produce, house or ship any items. Instead, buyers pay sellers directly and sellers ship their goods straight to the buyer.

Date of experience: October 26, 2017
Kansas
1 review
5 helpful votes
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I purchased a product through the Bonanza website 10/15/17 at 6:45 p.m. I paid extra money for shipping cost. The seller stated that I did not pay extra money for shipping. I spoke with the post office they said I had paid extra for shipping. My estimated shipping dates were based off of the seller shipping the product out on 10/16/17. The seller however did not ship product out until 10/18/17. So it arrived 10/21/17 when I needed the product 10/20/17. The seller has refused to give me my money back and is charging me a 20% restocking fee when the mistake was hers. I have contacted Bonanza via phone calls and email. I just keep receiving automated messages that the situation is being investigated and will be resolved. The automated email I received did inform me that the seller has a 24-48 hour window to ship the product. The item I purchased was not shipping in the 24-48 hour window. I can't get anyone on the phone to resolve the issue. I would have never purchased from this website had I known it was a 3rd party connecting me to a 3rd party. The website does not make this clear when you order. The seller and I have exchanged a few not so pleasant words. Due to the fact that SHE DIDN'T FOLLOW THE 24-48 hour shipping policy in place by bonanza. She then stated I didn't pay extra for shipping yet my order and the post office both say I did. She is stealing my money and trying to get more money out of me when she didnt follow the companys policies and she didnt give me the shipping that I paid for. I paid 8 extra dollars for shipping she is saying I paid for standard shipping. I can show the proof on a bank receipt how much I paid. The seller is LORENASWORTH

Date of experience: October 25, 2017
Pennsylvania
1 review
0 helpful votes
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You Got It Right!
October 24, 2017

Bought and loved the jersey bought from BigLeagueCardShop. It was just what I wanted. High quality, stitched numbers, appropriate logos

Date of experience: October 24, 2017
New Jersey
1 review
0 helpful votes
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I have only just discovered Bonanza.com and am ecstatically thrilled from the get go. There is such a large data base to be mined for practically anything you could ever want or need. I have found the deals and value to be better than the other mainstream sites visited. The ease of use, speed of service and communication/ customer service is a huge asset. I have placed a couple if orders already, and have more things cued up and ready in my wish list for future purposes. I couldn't be any happier with this site.

Date of experience: October 21, 2017
Missouri
1 review
0 helpful votes
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Professional
October 20, 2017

Bonanza.com is a strong and committed company. Their prices are very reasonable and what they sell is what you expect... that would be an excellent product or software at an incredibly good price. Take a look at what they offer as you need not worry that it is as promised because they do stand beside your purchase. *****

Date of experience: October 20, 2017

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States