Destini W.

I purchased a product through the Bonanza website 10/15/17 at 6:45 p.m. I paid extra money for shipping cost. The seller stated that I did not pay extra money for shipping. I spoke with the post office they said I had paid extra for shipping. My estimated shipping dates were based off of the seller shipping the product out on 10/16/17. The seller however did not ship product out until 10/18/17. So it arrived 10/21/17 when I needed the product 10/20/17. The seller has refused to give me my money back and is charging me a 20% restocking fee when the mistake was hers. I have contacted Bonanza via phone calls and email. I just keep receiving automated messages that the situation is being investigated and will be resolved. The automated email I received did inform me that the seller has a 24-48 hour window to ship the product. The item I purchased was not shipping in the 24-48 hour window. I can't get anyone on the phone to resolve the issue. I would have never purchased from this website had I known it was a 3rd party connecting me to a 3rd party. The website does not make this clear when you order. The seller and I have exchanged a few not so pleasant words. Due to the fact that SHE DIDN'T FOLLOW THE 24-48 hour shipping policy in place by bonanza. She then stated I didn't pay extra for shipping yet my order and the post office both say I did. She is stealing my money and trying to get more money out of me when she didnt follow the companys policies and she didnt give me the shipping that I paid for. I paid 8 extra dollars for shipping she is saying I paid for standard shipping. I can show the proof on a bank receipt how much I paid. The seller is LORENASWORTH