BonanzaReviews 944

First of all, there's no customer service number for this hot mess of a site, so all disputes have to be sloppily done between the seller and customer service. Both try to string you along and never resolve the problem.

I bought a table for my husband in Early December and even selected expedited shipping. I was having a very hard time finding a specific table like this, and was pleased when I saw it on Bonanza. It is now over a month later and I still haven't received it.

The seller did refund my shipping charge after I complained, but now he refuses to refund me in full for the Christmas present I never received. Whenever I inquire about it he gives me the "just wait x amount more days" line, to absolutely no avail. I had to formerly file a dispute with PayPal to get my money back. NEVER USE THIS SITE-it will turn your hair gray.

I had never heard of this site before and was weary on placing an order, but I couldn't find any other offer like what one of their Sellers was offering (custom made stocking with an estimated delivery date well before Christmas). The process was smooth and the Seller was FANTASTIC to work with. The stocking arrived well before Christmas and was QUALITY work. Don't be so quick to pass over the little guy or the "unknown", it may be just what you are looking for!

I tried Bonanza.com for the first time 3 weeks ago. I purchased an item only to discover after it arrived that the seller was from Venezuela. Bonanza does NOT disclose that unlike Amazon and eBay. Additionally, the items that arrived were NOT as described and when I complained the seller ignored my complaint and Bonanza said too bad and that I should file a claim with Paypal which AGAIN is not like eBay or Amazon and refused to refund my money. Effectively, the dump the responsibility of a buyer getting their money back after they are ripped off onto Paypal. Basically, Bonanza does not care if you get ripped off when buying from their site.

Bonanza.com is crooked only protects the seller and cares nothing about the buyer.

I would have given them a ZERO star rating if I could.

I ordered a jersey for christmas. They sent the wrong jersey. After emailing back and fourth they asked me to send the wrong Jersey back to them and they would send me the correct item. After I tracked the item back to them. They never responded to my emails. Never sent the correct item back to me. Horrible company. If you have done business with them and are unhappy, Please look into Amazon pay. Look into Amazon A to Z payment. You should be able to get your money back. Amazon needs to get rid of them. So horrible to take peoples money and not send them the correct item back.

I ordered a part, and it was claimed it would be shipped by a particular date. Two days after that, no part. I contacted the seller via the website (the only way to to so), and they refunded the money but claimed the part would be shipped. The shipping date kept getting later and later, and the seller never provided tracking info. I provided negative feedback about the seller to Bonanza, but never received any feedback on that. Two months later, I found the part elsewhere. I give two stars rather than one because I actually got the refund. However I would have preferred to buy the part, but failing that to have received feedback.

I purchased something for a xmas present (dec 3rd). I asked for additional info on the 4th (received promtly) then radio silence. Website estimate said I should receive goods about 7th or 8th. Emailed for status update on the 14th (no response). Contacted their seller again on the 18th with a DEMAND for a response. Seller cancelled the entire order and said he would refund it. No explanation. Nothing. Now unable to get product before Xmas from ANY site. Stay away. Use respectable sites like Amazon even if you have to pay slightly more. Saves the headache

I purchased something through this site, and then 3-4 days later got an email indicating that Bonanza had terminated their connection with the vendor and suggested to me that the vendor might be fraudulent. The company provided a stock email address for PayPal to try to secure a refund (this wasn't successful, since I had made my purchase as a guest on PayPal and they're only equipped to help account holders). After probably 45 min on the phone, I just called my credit card company and asked them to delete the charge. Bonanza sent me an email 1 week later asking if their "happiness producer" (aka customer service rep)'s email had been helpful. Not even close. Stay away from this company folks. Let companies that really understand that customer service involves more than just a cutesy job title have your business.