Bonanza Reviews Summary
Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 582nd among Marketplace sites.
The service and quality of the product was outstanding. Bonanza's website made it easy to find exactly what I was looking for!
It was impossible for me to find Sumac Tea on all the other web sites (I won't mention their names), but I found a seller on Bonanza from Bulgaria who carried this prized tea!
I am very pleased with the service. I believe Bonanza gives great opportunities for sellers and customers from all over the world and helps them broaden their commerce.
The Sumac Tea was rich and delicious and very healthy for my kidneys.
I will certainly be buying more tea and am interested in other products that are available.
My next goal is to buy Turmeric Tea and I can bet Bonanza has it!
It is impossible to contact Bonanaza, you are on your own with the seller. If you buy from a bad seller you are screwed, which is what happened to me.
Hi Terry T., sorry to hear about the trouble with your order, and the difficulty finding support! We understand how that would be frustrating. Did you already try sending an email to our support team at support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you've already tried contacting that support email address, please DM us with your email address here. We'll be glad to help sort this out and connect you with our support team.
We appreciate you shopping on Bonanza!
This site really couldn't get worse than already is lol the site definitely upped the prices since Last ordered from. Crazy-expensive for the same exact quality you can get elsewhere with taxes and shipping it wouldn't be smart to shop here if you care about savings that is. Ridiculous
Hi Kelly S., sorry to hear that you weren't able to find the same price on an item that you purchased previously on Bonanza. Bonanza is a marketplace that connects buyers to transact with individual sellers located around the world, so sellers manage their own inventory and set their own prices.
We recommend checking out this article, "Tips and Tricks to find the best deals on Bonanza": https://www.bonanza.com/site_help/general/find_the_best_deals_on_bonanza
It's packed with information like how to comparison shop on Bonanza, find coupons and discounts, how to contact a seller, and more!
If our support team can be of further assistance, please don't hesitate to contact us via email at support@bonanza.com, Kelly S. We appreciate you shopping on Bonanza!
Ordered an item, needed refund, no answers. Terrible. Not again. No.
Hi Jeffrey S., sorry to hear about the trouble finding assistance with your order. If you haven't already done so, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel and will be glad to help!
If you've already sent an email to our support team but did not receive a reply, please DM us here with your email address. We'll be glad to help connect you with our support team.
We appreciate you shopping on Bonanza!
I purchased the marijuana dress a couple of months ago. My friends liked it so much they asked me to order for them. To date I've ordered 6 more dresses.
Hi Carolyn B., thank you for your review. We're happy to hear that. We appreciate your support of Bonanza!
You can find just about anything here at a very reasonable price. I can spend hours going from item to item to find "just" the right one. Or more, in my case: An 1857 Flying Eagle Cent, A Practical Magic Signed Picture of Nicole Kidman & Sandra Bullock and An Autographed Photo of Penelope Cruz. Each was bought from a different vendor and delivery time was still less than a week. Go there and experience this yourself.
Hi Rob S., thank you for your review. We're happy to hear that, and we look forward to seeing you on Bonanza again soon!
I sold on B during the early days when the forums were active and busy and had quite a bit of success. After they shut down the forums though, my sales dropped off and the site seemed to become a bit harder to navigate. I disagree with the reviewers here who call it a scam site since I did have overall success there, but in the end the amount of effort wasn't worth the income.
Hi Carol P., thank you for your review and feedback. Sorry to hear that your experience on Bonanza has not been as positive recently.
Regarding your concern about the forums, sellers still have the option to share deals and promotions in the Community Center here: https://www.bonanza.com/community.
The "Promote Your Booth" page can be found here: https://www.bonanza.com/forums/8
There is also a Community Help section where you can communicate with other sellers: https://www.bonanza.com/community_help
Our support team would be glad to help with those site navigation issues you described, as well as any other questions. You can contact them directly anytime via email at support@bonanza.com.
We also would love if you'd like to submit your ideas for site improvement on our dedicated "Suggest a Feature" page here: https://www.bonanza.com/site_help/suggest_new_feature. Suggestions are voted upon and our team implements those that are most desired.
Thanks again for taking the time to share your thoughts, Carol. We appreciate your support of Bonanza!
For a year my products are there I had like 0 sales, no traffic from a paid booster and they do not answer my support tickets. Basically a $#*!ty marketplace.
After selling since 2015 and doing everything right with almost 100% feedback they gave me the boot for no reason and their rep Judy suggested i sell elsewhere. They didnt even bother to give a reason why and *******@bonanza doesnt even respond no more nor will their CEO. After reciewing other forums i discovered this is a normal practice getting rid of good sellers. I paid all fees on time. Great customer feedback tons of "badges" and delivered items quickly to all customers. This site is GARBAGE and they dont care nothing about sellers!
At best, a very incompetent company making use of a system to use unvetted agents who often rip off your money. They wash their hands of transactions. Had to dispute a merchandise charge after long waiting for no communication and no merchandise shipment. STAY FAR AWAY!!!!
Hi Michael M., we're sorry to hear about the negative experience. We understand how that would be frustrating! Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention.
Bonanza is a marketplace that connects buyers to transact directly with individual sellers. Bonanza does not process any inventory, payments or shipping itself. Instead, buyers pay sellers directly using a secure payment processor, like PayPal or Amazon Pay, and then the seller ships direct to the buyer.
In a situation where you have not received your order and have not been able to reach a resolution with the seller, the next step is to contact the payment processor you used to pay the seller directly, to file a dispute for a refund.
Our support team will be glad to assist with the resolution process. Please send an email directly to support@bonanza.com. If you're already tried to contact our support team via external email but haven't received a reply, please DM us here with your external email address and we'll be glad to help connect you.
Thank you again for bringing this to our attention, Michael. We appreciate you shopping on Bonanza!
I ordered some kind of herbs from them from a lady told me about never got it complained to bonanza got 2 emails saying they where checking into it. I think it is automated because it said the same thing nothing ever happened. Well the chicken is dead now that I was getting the herbs for from the UK thru them so beware beware beware your animal will be dead your dog your cat whatever all you will get when you give the UK money thru bonanza is a dead animal no homopathegen sorry I didn't know to take a picture of pretty boy when he was dead it says to take a pic for credibility
Hi Steven M., we're sorry to hear about the trouble with your order. Did you send your email directly to our support team's address, support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you've already tried sending an email to support@bonanza.com but did not receive a reply, please DM us here with your email address. We will be glad to connect you with our support team and help get this resolved. We appreciate you shopping on Bonanza!
I have experienced only great people to deal with and sellers who care about their customers. Recommend to all.
Hi Timothy M., thanks for your review. We're happy to hear that. We appreciate your support of Bonanza!
Ordered a Fitbit Versa pebble through Bonanza (Zoom Electronics). Received promise after promise from both Bonanza and Zoom that the item would be shipped. Never happened. Why Bonanza keeps Zoom, when they do not deliver, is a testament to the Bonanza site, as well. When I finally said I wanted my money back, the airwaves went silent and I never heard from either again. I opened a case with Paypal and my credit card company. This is a scary buying option. From now on, I will stick with reputable, honest firms.
Hi John B., we're sorry to hear about the trouble with your order. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, so we appreciate you bringing this to our attention.
Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help!
If it were possible to give Bonanza zero stars, I would. Over the one-year period of time I tried selling items using their platform, only three of the 62 items I "listed" sold, and the amount of attention required to correct the interpretation of their "system" regarding Ebay cross-posts was excessive to the point of being stupid. Prompts to open a web store/become a member and notifications that Google didn't "approve" a listing were also ridiculous. (News flash: Google doesn't have to "approve" a listing if it meets Bonanza policy guidelines and complies with federal and state laws.) The Bonanza system also misrepresents a seller's Ebay feedback rating as their own... Bonanza indicating on my "seller profile" that I had 468 positive feedback ratings made it look like I'd sold that many items on THEIR website, when in fact, the number was 3. The kicker though, was getting a "cease and desist" email stating that I was violating Sephora's intellectual property rights and committing trademark/copyright infringement by listing a Sephora brand item that stated it was... a Sephora brand item. Which is all it stated, which is part of accurate listing best practices (item, brand, condition, age, etc). I will NEVER use Bonanza again nor would I recommend it based on reliability/accuracy issues and the hassle it takes. The short version: Bonanza sucks... avoid it.
Hi Beth C., thank you for reaching out. We pride ourselves on our seller friendly tools and policies designed to help entrepreneurs succeed, and we apologize that this has not been your experience so far!
Regarding your sales and cross-posting trouble, our support team would be happy to take a look at your booth and provide advice on ways to increase your sales, as well as fix any importer issues. You can contact them directly via email at support@bonanza.com.
Regarding your concern about items not being approved by Google Shopping, one of the optional services Bonanza provides is the ability to advertise your items outside the Bonanza marketplace, through 3rd party services like Google Shopping. In order to advertise your listings on Google Shopping, however, your listings do need to comply with Google's requirements. In cases where they do not, we notify you so that you can make the necessary changes to your listings. You are not required to advertise through Google Shopping, however, and if your change your advertising settings in your Bonanza account to the lower tier that does not include Google Shopping, you won't receive notifications of this type any longer.
– This page has helpful information about Bonanza's advertising options: https://www.bonanza.com/site_help/general/Use_bonanza_feed_partners_to_maximize_traffic_and_sales
– This page has Frequently Asked Questions about sending items to Google: https://www.bonanza.com/site_help/booths_setup/google_base_faq
Regarding your concern about your feedback on Bonanza, many sellers put in years of work and dedication offering great service to their customers on other marketplaces and we think that effort should count for something on Bonanza as well. Bonanza allows sellers to import their existing feedback on eBay in order to help build trust with buyers when they first start selling on Bonanza. This page contains more information: https://www.bonanza.com/site_help/general_selling/feedback_importer
Regarding the item you mentioned, many laws, regulations and policies, in a variety of jurisdictions, regulate the goods and services that may be bought and sold. Here is a list of some of the types of prohibited and restricted items the advertisement for sale of which is not permitted on Bonanza: https://www.bonanza.com/site_help/general_selling/prohibited_items
Again, please do feel free to contact our support team via email at support@bonanza.com at any time if we can be of further assistance, Beth C. We appreciate you taking the time to write to us, and thank you for being part of the Bonanza community.
Bonanza sells rare DVDs that are just like new.
The two I purchased (Little Lord Fauntleroy) are so much better then the one I purchased from a company in TX.
Hi Helen E., thanks for your review. We're happy to hear that you are pleased with your DVD's. We appreciate your support of Bonanza!
While searching online for replacement bulbs for my RV I came across the bonanza.com website. I found exactly what I needed quickly at a fantastic price.
Placing my order was quick and easy and I received my order fast as well.
If I hadn't found the Bonanza site, I would have paid a lot more for the bulbs I needed.
I'm glad that Bonanza.com has so many great merchants to get what I need. They're my new go to for online shopping.
Hi Dan W., thank you for your review. We're happy to hear that and look forward to seeing you on Bonanza again soon!
Ordered product from Pinkeepromise 4/9/19.
Pinkeepromise stated the product was in stock!.
NO communication since.
4/30/19 after I contacted Pay Pal, then, Pinkeepromise stated they had been messaging me through "BONANZA", and product is now shipped 4/30/19.
I have no working account with BONANZA.
BONANZA is a company that I have "never" been able to log into and
BONANZA can't help me, unless, I can log in FIRST!
These 2 companies appear to be working together to "sell products", they don't have "in stock", on the day you purchase them.
Pinkeepromise or BONANZA has had my money now for 21 days,
W/o any shipping information!
Pinkeepromise now states, after I contacted Pay Pal:
They "Pinkeepromise" have been messaging with me through,
BONANZA, a company, I can't even log in to, change a password, email or
Even get a " call " from, unless I "log in", FIRST!
(2 companies appear to be Scamming together) to sell products they don't have:
"IN STOCK", the day, you purchase them!
Hi Mary N., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
Love Love this company. I accidentally came across this website one day and I haven't quit looking at it since. My first purchase was beyond my expectations. The items were gorgeous and extremely well made. Now I'm trying to find stuff to buy just so I can get excited when I come home and see the box sitting there lol.
Hi Holly H., thank you for your review. We're happy to hear that and look forward to seeing you on Bonanza again soon!
This company not only set up a fraudulent sale by Dowan dinnerware there was no tracking on sales or refunds. I was left to hunt down what happened to my order, why it was not refunded (or any notification) from Bonanza. It took me over 6 months to track down my own refund, that Dowan was never going to send. The product never left the warehouse and no one followed up with a refund or inquiry when I was seeking resolution. Why even have a company like Bonaza? Waist of time.
Hi Kim C., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention. If you have not already done so, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help.
If you're already tried to contact our support team via external email but did not receive a reply, please DM us here with your email address. We'll be glad to help sort this out!
From the business
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria M., thank you for your review. We're happy to hear that, and we look forward to seeing you on Bonanza again soon!