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kim C.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since April 2019

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1 Review by kim

4/15/19
This company not only set up a fraudulent sale by Dowan dinnerware there was no tracking on sales or refunds. I was left to hunt down what happened to my order, why it was not refunded (or any notification) from Bonanza. It took me over 6 months to track down my own refund, that Dowan was never going to send. The product never left the warehouse and no one followed up with a refund or inquiry when I was seeking resolution. Why even have a company like Bonaza? Waist of time.
markd57
Jackson B. – Bonanza Rep
Hi Kim C., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, and we appreciate you bringing this to our attention. If you have not already done so, please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help.

If you're already tried to contact our support team via external email but did not receive a reply, please DM us here with your email address. We'll be glad to help sort this out!

kim Has Earned 7 Votes

Kim C.'s review of Bonanza earned 7 Very Helpful votes

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