Bluefly

I bought a pair of shoes, described as leather. When they came, they were plasticky patent leather and too small. When I tried to return them, the site accepted the return in principle but requires a mailing label, which they did not provide. I called Customer Service and got a phone company recording saying that the number was no longer in service. (I tried multiple times and checked the number.) So I tried calling their international Customer Service number and got a recording saying that the mailbox was full.

In the last few weeks they had a lot of glitches on their web site. The customer service was and is out since weeks as well and nobody answers emails. I ordered shoes for 300$ each in 2 different sizes and wanted to return one of them after trying them on. They refused! They said it was final sale only on the pair I want to return! It clearly was not. Why would I have ordered 2 pairs. They are liares. And even if they would be right after not responding for 3 weeks and afterall I am a good customer since 10 years spend 1000's of $$$ and purchased a 300$ shoe afterall they could give me the courtesy of returning the item. They have good products but they lost me forever- f... you bluefly!

People be aware. This site sells fake stuff. When I asked for a cashmere test report on one of their sweaters they said they don't provide them. Then the csr told me she only has time for ONE QUESTION lol. This site is full of crap and the good reviews you see on their site I bet are made by people who work there. The csr sounds like a getho person with no manners. I think I rather pay extra $$ to buy in other places like Zappos because I will be sure of getting the best CS and products. The funniest part was when she was done talking to me she asked me if I have seen their new set of designer shoes and to please fill up a survey about my experience with them, what an imbecil.

I have been trying to get a return label for days and the site is still down. One of the dresses is clearly used with a stain on the front and a ripped shoulder. One of the other dresses coiled fabric is unraveling all over the dress. I want a refund on two and keeping the other 4. Called the phone number and still no success. I am going to my credit card company and getting them to refund the amounts on fraud since I can't get a return done.

I ordered a pre-owned Louis Vuitton bag, and the next day received an shipping confirmation email from Bluefly with the incorrect item in the email. I called customer services and the rep I spoke with was not the most pleasant and had quite an attitude with me - also, he didn't provide any guidance aside form emailing me a return label. After this call, I was pretty irate and left a negative review of Bluefly on SiteJabber. A manager at Bluefly, Belinda, got in contact with me and after a few hours reached back again -she indicated that she had done some digging and it seemed that the Bluefly SKU was wrong causing the email to show a different item, but that the correct item had shipped. Yesterday, I received the correct item, and it was exactly the item/condition I'd ordered. I am very appreciative of this manager - she was cordial and extremely helpful. I can't say the process was without stress.

They some how got an incorrect address and refuse to assist in changing prior to shipping. Refuse to assist and are proceeding to ship to the correct address. Won't allow for a zero rating.

BEWARE! I ordered a wonderful set of high end (crystal) glasses from a very respected brand. What I received looked like the product-but from a no-name brand I'd never heard of. A quick Google search found the company but it was in no way was associated with the high end brand advertised on bluefly and the one I paid for. Finally got someone on the phone and I got some run around about well they are still a good value! Excuse me? Not what i ordered or paid for - but they made it seem like I should have been soooo greatful to get anything.
These were to be a special wedding gift - I ended up keeping them myself as it would have been frankly embarrassing to give these to my friends as they look like they could have been purchased at an outlet and not the respectable brand they were sold as. Will NEVER use this company again and will definitely tell others my story. BEWARE!

I actually had a phenomenal experience buying something on Bluefly recently. At first, I was a bit skeptical given all the negative reviews. However, in the end, I couldn't be happier. The product (a Jay Strongwater egg) was EXACTLY as described, and it IS authentic! Moreover, I ordered it very late on Wednesday (close to midnight) and it was delivered by end-of-day Friday, Christmas Eve. I never had that kind of service before. Nor did I even expect such fast delivery! Also, not only was shipping free, but also, I received a 5 percent discount on the item, which was already less expensive than on any other site. Overall, I figured that I paid more than $100 LESS for the item than what I would have paid on a competitor site. To say I'm extremely happy is an understatement. I am ecstatic!

I purchased a Prada handbag and received a counterfeit item. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. I have now opened a case with PayPal but stay far away from them! Not worth the headache to deal with scammers. I'm shocked they're still in business with these awful practices and scamming consumers. DO NOT ORDER FROM THEM!

Im glad I made a purchase before reading the reviews. I got a little bit anxious about all the negative reviews. I got myself a pair of boots for such an amazing price. The item arrived 3 days earlier from the expected shipping date which was a nice surprice. The boots came with its original packaging and it looked perfect! No scuffs or any damages at all! They sent the correct size too. I am very satisfied with purchase and am definitely going to be a repeat costumer! Im telling my friends!

So i ordered a pair of Saint Laurent booties for Bluefly. They came and i could to get my foot into the bootie. So i called to return then, and the rep told me I could not do so cause they were "FINAL SALE". I then asked herman she extend the courtesy by doing a one time return cause this is my first time ordering from them. So simply said NO! I then ask to speak to a manager and she told me that no manager is there because they just opened. Furthermore she goes on about how i can maybe find someone to purchase the boots from me. Cause there is nothing she can do about it. As she kept repeating this trying to get me off the phone. I AM THROUGHLY ANNOYED! I should've read the reviews before i decided to purchase anything from Bluefly. This is ridiculous!