Dorothy W.

I purchased a Prada handbag and received a counterfeit item. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. I have now opened a case with PayPal but stay far away from them! Not worth the headache to deal with scammers. I'm shocked they're still in business with these awful practices and scamming consumers. DO NOT ORDER FROM THEM!