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In the last few weeks they had a lot of glitches on their web site. The customer service was and is out since weeks as well and nobody answers emails. I ordered shoes for 300$ each in 2 different sizes and wanted to return one of them after trying them on. They refused! They said it was final sale only on the pair I want to return! It clearly was not. Why would I have ordered 2 pairs. They are liares. And even if they would be right after not responding for 3 weeks and afterall I am a good customer since 10 years spend 1000's of $$$ and purchased a 300$ shoe afterall they could give me the courtesy of returning the item. They have good products but they lost me forever- f... you bluefly!
Sarah A.'s review of Bluefly earned 2 Very Helpful votes
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These guys sell fake stuff they dont have a phone number... They say they accept returns but they...
Hi Sarah,
Thank you for your feedback.
We have reviewed the matter and can confirm the return policy for each shoe was different. We ship from a number of different marketplace partners and they reserve the right to change the return policy, which is found on the item's product page, at their discretion which is what happened in this case.
If there is a anything else we can assist with, please let us know.