Bluefly

So i ordered a pair of Saint Laurent booties for Bluefly. They came and i could to get my foot into the bootie. So i called to return then, and the rep told me I could not do so cause they were "FINAL SALE". I then asked herman she extend the courtesy by doing a one time return cause this is my first time ordering from them. So simply said NO! I then ask to speak to a manager and she told me that no manager is there because they just opened. Furthermore she goes on about how i can maybe find someone to purchase the boots from me. Cause there is nothing she can do about it. As she kept repeating this trying to get me off the phone. I AM THROUGHLY ANNOYED! I should've read the reviews before i decided to purchase anything from Bluefly. This is ridiculous!

The worst website I have ever got anything from. I do all my shopping online but this company has made me reconsider ever shopping again. They are the worst with customer service support or anything the dumbest return policy on the planet. They charge you taxes upfront and dont refund them. Even when provided by letters by the CBSA that they are the ones who should return my tax they keep on going with the scripted answer. The worst company on the plant. I am surprised they are still in business

Well, im very sorry for those of you that had an unfortunate experiance with bluefly, but i ordered a jacket from the website two weeks ago and recieved it within one week. The quality was great and so was the size. Bluefly emailed me a tracking number in which i could track the shipment each step up untill it was delivered to my front door. I just ordered 10 more things which just arrived at my front door about an hour ago. Cant wait to go home and try it all on!

I was looking for a deal on some rain boots and found a pair for $76.99 on bluefly. I immediately found a better offer and emailed them within the hour to cancel my order. They emailed me back to say that do not price match. I said fine then please cancel my order. They said it was too far in the process to be cancelled. Really? How difficult is it to email the vendor within an hour to cancel the order? There is no number to call and speak to anyone so I had to research the number. I called and spoke to a Rep who confirmed the above. I said that I really wish I wouldn't have ever placed the order and will have to pay to ship it back in order to get $13.65 difference back. What a complete hassle. I asked for a return call back from a Manager and will be very surprised if I actually receive one. DO NOT I REPEAT DO NOT purchase from Bluefly.com. There are way more reputable customer oriented, price matching websites out there. Lesson learned.

Honestly, I can't see why the bad reviews. I live in Canada, I buy beautiful good quality dresses for my wife coz she is a bad e shopper & I'm a good e shopper, I look for deals, price drops all the time and Bluefly and NEVER, REPEAT NEVER been a problem. I have now ordered 5 dresses and they have all been top quality, top condition, and top customer service. They even paid me for my return shipping once coz there was a small issue and they took responsibility for it. I am just wondering if there are unfair requests and expectations from these customer's who write such bad reviews about Bluefly. Living in Canada, we dont have the choices like the buyers in US do. No free shipping etc, but having said that, when you talk to a customer service rep, we get nothing but exceptional service, price drops even after the item had been shipped! Fig you have a question, email me at *******@shaw.ca & I will personally answer your question and vouch for BF.

They do NOT have a since of urgency. They do want you to return an item within 24 days but i tried returning mine right away since it was nothing like in the photos they said they would send me an email adress with instructions and a prepay label. On top of that later after one day i contacted them and they said it would take about 2-3 business days for me to recived that email and then another 5 days until they get my item back and allow another 7 business days for my refund to be on my card. Thats
Such a long process with no since of urgency. Im trying to get my money back asap so i can buy another item elsewhere before it runs out but they make it long. I'll never shop at blue fly again ever! And it was an almost $1000 item

I wrote a review prior to this one. I wanted to provide consumers with websites to report Bluefly if they purchased products that are fake.

WHAT TO DO
1. Run you bag through THE PURSE FORUM FIRST (link provided above)
2. If handbag doesn't look good or is classified FAKE, run through Castira.com to obtain formal letter for proof.
3. File dispute with credit card company/bank.
4. REPORT to Internet Crime Complaint Center (IC3). Link: http://www.ic3.gov/default.aspx

https://www.iprcenter.gov/ip-theft

I ordered 3 dresses from Bluefly, tracked the order and it did not arrive when stated on Fedex tracking. I reached out to their "Customer Support" and they told me to reach out to Fedex myself. I did and Fedex told me that it was sent through a 3rd party and they could not verify and the sender needed to call who they sent through. I reached out again to Bluefly "Customer Support" and they said to wait 7 days and they would file a claim on my behalf. After 7 days and it was not received, I reached out again and they repeated that they would file a claim on my behalf. I have now read some reviews and see that this issue has been mentioned previously- so, it's a trend with Bluefly and yet they are not addressing it.

This company is a rippe off. I called them to cancel an item within an hour of order on Saturday. They said the order is in process but the wearhouse is closed till Monday. (so, it is not packaged, packed, or shipped) i received the item and shipped it back with RMA # and a promiss from them that they won't charge shipping! They charged me shipping, and took 50 dollars away as well... what? How? Why? No answers. So i got ripped off.

Their customer service is HORRIBLE! I called in November regarding a return. It is now end of JANUARY and they STILL haven't gotten back to me. Every time I call I'm told I will be sent a return label within 48 hours and every time nothing happens. I called and asked to speak to a manager - was told I would get called back. Wasn't. These people are horrible. This service is horrible. I will never shop here again and I will tell everyone I know not to shop here. You suck Bluefly! The worst.

Will never EVER shop at BlueFly online again. I now have 2 dresses that I can't use because I didn't see the teeny tiny little 'Final Sale'. Pathetic that I couldn't return something the same day I received it after trying it on and realizing it didn't fit. I hope other people who think of buying something on BlueFly will read the reviews and STOP! My guess is BlueFly won't be around long with such crappy customer service and ridiculous return policies. I tried to submit this review with no stars, but I reluctantly had to click on one star.

I should have read the horrific reviews about this company before I ordered from Bluefly. I ordered a pair of shoes that seemed to be below cost of what everyone else online was selling it for. I paid with Paypal and after a few days I received a UPS Tracking number. It was then sent through USPS. 5 days later USPS says address UNKNOWN & it is being returned to sender.
I called Bluefly and I explained that it was a confirmed Paypal address and how can it be an address unknown if I received hundreds of packages to that address without any problems. No explanation from them. She said we are sorry but it will take 10 days to process a refund.
It's now June 18,2012 without a refund and after multiple phone calls. Finally after speaking with the same lady with a horse voice (we spoke 3 times before) and threatening them to dispute she finally took action and refunded me.
I cannot believe efforts I had to do, to get a refund from this company. GO ELSWHERE! DISASTER!

Worst customer service. I returned approximately $600 worth of merchandise- using my own priority mail label- on December 11,2013, tracked it and saw that it was received at the facility on December 13th. It is now January 10th and my return still has not been processed. I have sent four emails to customer service, each time they have told me they are "expediting" my return. I just called and according to the automated message it will be processed on the 20th. 5 weeks after they received it? I don't think so. I then requested to speak to a representative and now have been on hold for 16 minutes. This is unbelievable. I will NEVER order from this company again.