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I ordered a pre-owned Louis Vuitton bag, and the next day received an shipping confirmation email from Bluefly with the incorrect item in the email. I called customer services and the rep I spoke with was not the most pleasant and had quite an attitude with me - also, he didn't provide any guidance aside form emailing me a return label. After this call, I was pretty irate and left a negative review of Bluefly on SiteJabber. A manager at Bluefly, Belinda, got in contact with me and after a few hours reached back again -she indicated that she had done some digging and it seemed that the Bluefly SKU was wrong causing the email to show a different item, but that the correct item had shipped. Yesterday, I received the correct item, and it was exactly the item/condition I'd ordered. I am very appreciative of this manager - she was cordial and extremely helpful. I can't say the process was without stress.
Tip for consumers:
Just don't
Quincy G.'s review of Bluefly earned 14 Very Helpful votes
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These guys sell fake stuff they dont have a phone number... They say they accept returns but they...
Hi Quincy,
I am terribly sorry to hear about your recent experience with us!
We would like to address both issues with our marketplace partner and with the customer service rep you spoke to.
Do you mind replying with your order number or, if you prefer, sending it as a private message?
I look forward to hearing from you.