Bloomingdale'sReviews 261

Last March I ordered six chairs on line, when I received them, I only received the chairs without the legs, they where all missing. I called customer service to arrange pick up, they only picked one up, the rest I had to take to UPS myself. It has taken over three months to get full credit for the chairs, they have not refunded the shipping charge for five of the chairs yet only $19.00 for one.It has been a nightmare, every time I call the credit department they transferred my call to another department and no resolution to my problem. I been a customer for over 25 years, never had a problem until now. I guess that they are not capable of resolving issues when the items are sent from an outside vendor. For now I will never buy from Bloomingdale's again.

On May 30th 2022 I purchased some shoes and paid an extra $5 dollars to have my item gift wrapped when it arrived it was in a beat up box with ripped up paper over it and not gift wrapped the Customer service representative was very nice giving me a 20% off coupon but ill stick with Saks from now on

April 30th I arrived with my son, to have his measurements done for prom. After making a purchase 3 weeks prior, I was told sure we do suit measurements/ tailor alterations here. When I arrived with my son, and two daughters. I was told by the sale associate NO we DO NOT do measurements, unless you have your own suit, or purchase from here. I reply no we don't have a suit, we're looking to purchase if it's something my son find interesting. However we're here, can someone try pulling suit options, that he try on. Tailor arrived and replied 42/36 without doing measurements of any sort, and stated if you purchase the suit, I can do the measurements /alterations. So in order for my son to be allowed to try on a suit, I'll have go purchase the suit first, as if my son wasn't worthy enough to try on a suit prior to making purchase. I said how disheartening, and very blatantly, bold of discrimination against me and my son, during what suppose to be the best part of prom, suit shopping. He was then allowed only a suit jacket without pants to try on, after I ask if he'll be allowed to try on anything. Tailor commented, If and (named the associate) I described to him, who encouraged me to bring my son in for measurements. Basically that accosciate, should've scheduled my son an appointment to be service with him, while asking another associate for the sale associate personal cellular number in the process. This is very unacceptable on so many platforms. I spoke to customer support in store, expressing how unprofessional, and disheartening that experience was for my son. I service the city every day, I don't treat people unfairly no matter what their appearances may be. I was expecting a follow up call or email regarding this concern. I received absolutely NOTHING!

I've been a loyal Bloomingdales customer for over 15 years and have had their credit card just as long. Their online platform isn't great and neither is their mobile app as they aren't easy to navigate or find specific things. Their merchandise also could use a huge refresh. Time to liven things up!

Sadly, I tried to use reward points while they were still good and then Bloomingdales simply canceled the order (not the first time while using points) then points expired and they were not restored to my account. It has only been a couple of weeks. Furthermore they still have the shoes available. I used to really like Bloomingdales. They have been struggling with selection through the epidemic. However, now I am just done. I miss the old days.

Super disappointed with their service, I made a purchase on 3/29/22 and still have not received, even thought I paid for the express delivery. I have contacted the store more than 7 times and they keep saying that my order will arrive and they are not able to make the refund. It is a $200 purchase and after all these attempts, I will take legal measures to have my money back. Worst customer service ever!

I bought a purse for my wife's birthday online and it went through. After few minutes I got an email saying it got cancelled and to contact customer service. I called them and they said you put your wife's name for billing address and that was the reason it got canceled and you should try again. I did it again and this time same scenario but for security reason got it canceled. I used Bloomingdale's app for the third time with a different credit card and went through but got the third email saying it got canceled. I called the costumer service and they said we are sorry and you're not get back your money for seven days (more than $3,500) but you can order it over the phone, but they will charge my credit card for the fourth time. I guess this pandemic made the companies hold on to your money for their survival!

I order a jacket for my dad birthday gift in size small on 3/7/2022. On 3/11/2022 my item arrived. I am very excited to receive item very early. But my happiness didn't last too long. I found out that Bloomingdale's sent me a wrong size. I went back to their website and found that size small is sold out and size medium that I received is only cost $46.88. I paid $62.50 for a small but received medium that cost a lot cheaper. Bloomingdale's is over charge me!
For Bloomingdale's, if you wants to do online business, you have to handle inventory issues better than this. Why you sent out the item that customs didn't order and hope that customs will be accept its. Over charge your customers and hope that they are not know its. You can just easily cancel the order and notify customer. No need to pay for shipping and retuning cost. No need to dealing with upset customers.
Now I have to go through returning process, pack the item in the box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package, so I can receive my money within 2 weeks.

I've had my eyes on these boots for awhile but they were out of my price range. Cue Bloomingdale's… as they were on sale plus an additional 25% off. The red suede is stunning in person, amazing quality and even for a tall heel I can walk in them.

On February 20,2022 my husband and I went to Bloomingdale's Store on Market Street in San Francisco to pickup a dress that needed some alterations & is now ready to pickup. They gave me a big brown paper bag ( like grocery paper bags) to carry the dress instead of the usual complimentary dress bag that comes with a purchase dress.
I decided to checkout the women shoes department to buy my pregnant daughter extra pair of shoes she can wear as an alternate pair in case the other pair she ordered do not arrive on time for a family wedding we are attending on February 26,2022 at Four Seasons Hotel.
The women shoe department was almost empty. There was hardly anyone buying. Yet no one came to greet me or ask what I was looking for. So I approached and asked a sales person name Clifford Hall to please show me shoes for a wedding occasion. I barely finished my word & he started shaking his head saying Nooooo. I thought he did not understood me clearly so I explained further and said as a wedding guest not as a bride. Still he insisted there was no shoes available for me to buy for a bride to be or a wedding guest? No period! There were obviously hundreds of party occasions shoes I see & when I called him on one particular shoe he said that they only have size 6. He never even asked me my size? This salesperson did not want to sell me shoes period! He was rude, condescending, unprofessional and very unpleasant. I was stunned!
I have a loyalist member with Bloomingdale's and recently pre-ordered an Italian leather sectional that is coming in April that I want to cancel now!
This man's behavior is unacceptable! This review should be -5 star.
I complained with the customer service & they promise that they will investigate. I will be waiting!

Website is very confusing. Finally I got an agent, and the website chat agent welcomed me by saying "thank you for calling Macy's" lol. Customer service over the phone is also terrible. After many inquiries, I was told I am unable to pay my Bloomindale's card with a visa, a checking account is necessary. Here's the fun part - they charge $5 to take a check payment over the phone. I'm all done with Bloomingdales.

Bloomingdales is a sinking ship. The permanent closures have nothing to do with Amazon or COVID. It is because they have awful customer service. Won't be back online or in store.

If you're placing an online order be aware that they might charge your account and send you an email saying some bs about it not being complete. And once you call and confirm they still don't complete your order and you're stuck with having to wait 3-8 days until they decide when to refund your money back! They're just terrible I didn't think a store like them could've had such terrible costumer service! If i could give 0 starts i would

Bloomingdales advertises that items will arrive in 3-6 business days.
When I called after 2 days they said the items would not be shipped for 8 days.
I then tried to cancel the order and they would not let me. Says cancelling is not possible.
Such a scam... i will never order from them again.

I WAS AT THE BOCA STORE WITH MY MOM AND HAD A GREAT AND HELPFUL SALES PERSON HER NAME IS RANDI MILLER. DEFINITELY WILL RECOMMEND HER TO ALL MY FRIENDS. NOT ONLY WAS SHE HELPFUL BUT VERY KNOWLEDGEABLE. THANK YOU RANDI FOR A GREAT EXPERIENCE.
LISA

I ordered a shoe online and used my $40 in rewards. They canceled the order shortly after and said I had to contact some consumer protection number. So I called and after the verification process they said I had to make the order through a customer service agent. I repeatedly mentioned to use the $40 rewards and she even confirmed that it was on there. I asked her why my confirmation receipt has the full price without the rewards. She said don't worry about it, another receipt will come. That receipt never came and they charged me the full price of the shoe. And to top it off my rewards will expire by the time the shoes come in. The person I spoke to lied and said the final charge would be $40 less than what I paid for and it's not.

They do not deliver furniture when scheduled. They don't deliver at all or even tell you its not coming. Absolutely pitiful. When you call them they act indignant. I will never order anything online from them again.

Shop at Nordstrom. Easy to purchase and great customer service. I don't know who these customers who gave many stars. To make a long story short, by the time I talked to the supervisor after all day of multiple customer service people not helping, my item was sold out. Then the supervisor scolded me that reserving an item does not guarantee availability when I decide to purchase it. Excuse me? I was tryin* to buy it not reserve it this whole frustrating experience and in the mean time it sold out. We have the power to go to stores that don't cause this much stress so we can give them hundreds of dollars. The shoes I was trying to purchase was about $800. I am not shopping here any longer.

I've been a customer for many years well over 30. The people I spoke to were sending me in circles Don't go to the Corp. Office for help you most likely won't even get a response. I had a return dropped at UPS drop box in CO. It wasn't received by Bloomingdales. I called several times trying to figure out where it was. Finally CS at Bloomingdales told me to file a claim with UPS, which I was happy to do, but couldn't as UPS said Bloomingdales needed to file as it was their acct with UPS. Went back to Bloomingdales and UPS several times back and forth, no one at Bloomingdales seemed to understand, I couldn't file a claim as it's their acct! I finally went to the corporate office of Bloomingdales. Sent an email explaining the problem…no response after days. Send another at this point saying to close my acct. And explained again why, thinking that would prompt a call, I was wrong. Finally a response just saying. We have closed your account. I'm shocked after all the years, not even a response of help. $369.22 was the return, probably stolen from dropbox so beware of that, even though Bloomingdales says take or use dropbox at UPS, and yes I had a tracking number. By the way I pay my balance monthly and have had hundreds of transactions with Bloomingdales. My Nordstrom account will get added benefit.