Bloomingdale's

My refunds take 7-14 days (a scam to hold my money). I placed 2 large orders last night. They charged me immediately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that long to refund my money. I called my bank. They told me that Bloomingdale's intentionally hold my payment for a long period of time and there is nothing they can do. I called Bloomingdale's back again multiple times but I received the same answer/ a lie that it is a standard practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company. I am intending to pursue legal actions.

Me and my friend bought bunch of different clothes in this store but not everything was a perfect fit for is. So we decided to return it and store manager said that`s it against store`s policy to make a return on things that had been already purchased. Despite the fact that the price tag was attached and it had never been worn we ended up putting those clothes into a closet and forget about them. But I will never forget this experience and never go back to Bloomingdales that`s for sure

This business has questionable practices for the consumer: i qualified for a promotional gift card based on a purchase and then they lowered the balance of the gift card by $100 when i exchanged a few items for other items. Mind you i actually spent more in the exchange and paid additional money but they claim i return items from the first order and took 100$ away. To make matters worse, when i contacted via e-mail they were completely unhelpful and told me to call customer service. 4 agents put me on hold and rudely hung up on me, while the 5th one actually had the professionalism to understand my situation but told me there was nothing she could do — it is the store policy. STAY AWAY

Super disappointed with their service, I made a purchase on 3/29/22 and still have not received, even thought I paid for the express delivery. I have contacted the store more than 7 times and they keep saying that my order will arrive and they are not able to make the refund. It is a $200 purchase and after all these attempts, I will take legal measures to have my money back. Worst customer service ever!

Bloomingdale.com has the worst online customer service. They really need to take care of their customers when they are spending a lot of money at Bloomingdales; instead they treat you like you do not matter and they do not know what they are doing. Disappointed.
Also, I wish there were more well speaking customer service people like it use to be with Bloomingdales. Now there is a communication problem.

Last March I ordered six chairs on line, when I received them, I only received the chairs without the legs, they where all missing. I called customer service to arrange pick up, they only picked one up, the rest I had to take to UPS myself. It has taken over three months to get full credit for the chairs, they have not refunded the shipping charge for five of the chairs yet only $19.00 for one.It has been a nightmare, every time I call the credit department they transferred my call to another department and no resolution to my problem. I been a customer for over 25 years, never had a problem until now. I guess that they are not capable of resolving issues when the items are sent from an outside vendor. For now I will never buy from Bloomingdale's again.

Absolutely the worst. I had a gift card and tried to spend it online. The order went through but later they sent me an email saying additional information required. I called, waited for 30 minutes and finally someone picked up. He assured me after getting my credit card information, the order will go through. That was NOT the case. The second order was denied again pending "fraud investigation". I called again and spoke to several supervisors, and they still cannot tell me why the system flagged my order. It was a simple gift card paid with CASH. There was no credit card involved so how can there be any fraud? The truth of the matter is, they stole my money and now I am out a $200 gift card and my order.

I got a $300 promotional gift card from an in-store purchase in September. No one mentioned the expiration date or the small print on the receipt. Sure enough, when I remembered to use it, it was expired. Their customer service line has a special selection for "expired promotional gift cards". Yet, you wait forever talking to an agent, and then each gives you different next steps, including one agent who gave me an 1800 ADT number to call. I tried a few times and in the end, I got a rude manager who basically told me that it is all my fault for not reading the small print. He was so rude and just shied from splurting out the curse words, but it was in his tone all over. The store won't be on the top of my shopping site for sure.

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating.

When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received.

What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied.

As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation.

I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform.

Purchased a pair of Ray-Ban sunglasses with order number ******* for a total of $213. I bought them during the Labor Day promotion, and they were delivered to me on Saturday, September 2nd. To my surprise, they arrived in a damaged box, without a case, and completely dirty. They appear to be used. Even when buying sunglasses at Ross, they don't arrive in this condition. Bloomingdale's is supposed to be a "first-class" store, but it certainly isn't. This is very poor service, and they are selling used and damaged items. I invite the consumer protection agency to pay more attention to these kinds of stores that deceive customers by selling used items at the price of new ones."

The customer service reps can't clearly communicate in English, are ill advised of information and are not helpful. Wait times on hold can be an hour or longer. My loyalist account was hacked, rewards points and cards stolen, and used, and it took over a month to solve the issue. New loyalist account was issued but cannot add it to my profile since that portal has been down for over a month. Over all a total $#*!show-- nobody knows whats going on-- no security breach notice was sent to me, no apology, and clueless reps all around.

If you're placing an online order be aware that they might charge your account and send you an email saying some bs about it not being complete. And once you call and confirm they still don't complete your order and you're stuck with having to wait 3-8 days until they decide when to refund your money back! They're just terrible I didn't think a store like them could've had such terrible costumer service! If i could give 0 starts i would

Website is very confusing. Finally I got an agent, and the website chat agent welcomed me by saying "thank you for calling Macy's" lol. Customer service over the phone is also terrible. After many inquiries, I was told I am unable to pay my Bloomindale's card with a visa, a checking account is necessary. Here's the fun part - they charge $5 to take a check payment over the phone. I'm all done with Bloomingdales.

False advertising x100! We ordered a stroller and paid extra for express 1-2 day shipping and apparently that doesn't exist! We have called and gotten false information two days in a row. The second time we were on the phone for over 2 hours, speaking w representative, supervisor, and manager, with no solution! Meanwhile, there is still an option on the website to buy and have shipped next day... this is terrible customer service. No wonder retail is a dying industry...