Website is very confusing. Finally I got an agent, and the website chat agent welcomed me by saying "thank you for calling Macy's" lol. Customer service over the phone is also terrible. After many inquiries, I was told I am unable to pay my Bloomindale's card with a visa, a checking account is necessary. Here's the fun part - they charge $5 to take a check payment over the phone. I'm all done with Bloomingdales.