Bloomex AU

My entire experience from start to finish was appalling! It took over a hour to place an order and after I confirmed the price and currency and placed the order but I immediately noticed that my 20% coupon code was not applied, and additionally I was charged in US dollars, not Australian dollars as I was guaranteed by the agent. I was overcharged by almost $50 Australian dollars. Even worse than this was that I received confirmation of my order and payment but then my order WAS NEVER DELIVERED!
It was not until I asked my family member to check where the flowers were that he found out that they couldn't be delivered for 4 days. I was NEVER notified of this. I paid for delivery on a milestone birthday- I will never have this opportunity again and Bloomex stole that special moment from me. Absolutely appalling and clearly a scam! When I tried bringing this up with your customer service I was only met by excuses and lack of accountability. This just proves they have no pride in your work or reputation.

I ordered flowers a week before funeral when & where was quite clear in instructions to Bloomex. I even 'live chat' with them the night before the funeral & was advise it would be done - flowers did not arrive for my family funeral. I am more then disgusted - appalled that they treat family funerals with such disrespect. I sincerely hope this business folds. It deserve no stars whatsoever

Very disappointing purchase from this company. The Designer Arrangement IV delivered to my mother looked nothing like the $100 bunch pictured online. Rather than "a beautiful mix of at least 24 stems of assorted Premium flowers or a single type of flower, like Red Roses, Lilies or Orchids." what was received was a couple of oriental lilies and a few roses, interspersed with ugly brown Alstoemeria lilies, already starting to wilt. What florist mixes orange and mauve? My complaint was basically ignored with a tiny 15% discount on future orders offered. I'll not take a chance with them again and advise others to steer well clear.

This company is a con. I ordered flowers for my mother's birthday last Thursday week for her birthday on the Friday. The following Monday they hadn't turned up. When I rang I was told that the courier had been involved in an accident! It was rescheduled for the following Wednesday and I was told that complementary chocolates would be included to help mitigate the disappointment. Nothing turned up on the Wednesday either. When the order actually arrived, by Post, on the Friday, fully a week after my mother's birthday, the flowers were dead and of course there were no complimentary chocolates... Who sends flowers by mail?! I honestly don't understand how this company can still be operating? This is clearly standard practice for them...

Flowers don't come as pictured on website, they arrive in a box and my niece had to assemble her own bouquet - must have been mistaken for Ikea!
I ordered the "supersize" bouquet, what a joke that was! I know the pic's of flowers on websites are usually different but come on - how have these people stayed in business for so long? Dead flowers in said box.
I ordered a premium box of chocolates as well, she got 2 of their wee boxes that they give away, no sign of what I ordered and paid for so I have told them I will be reporting them for theft, they stole my money. This company is a total disgrace and should not be in business.
This is my niece's first baby, it's special and this was from her Grandfather who is 85, do I have the right to be annoyed?

I ordered two lots of flowers for delivery on 8/2/24. It is now 16/2/24 and still no delivery. The driver allegedly couldn't find the address. At no time have they rung me on either provided phone number or emailed me. I have asked for manager support and they just leave a voice message and say there is an email but there is none. They no longer take my calls

Ordered a bouquet on a Monday, requesting delivery on the Thursday for a special occasion. Ended up arriving at 9:30pm when my elderly relative was already in bed! Aggressive door knocking woke her up and terrified her. Then, to make matters worse, the flowers were half dead and ready to be thrown straight in the bin. I don't know who is responsible for this, but they should be ashamed of themselves. I'll be demanding a refund. Spend the extra $10 and go to a reputable company.

Bloomex has a track record of accepting orders, in advance, for delivery on a specific date, then failing to deliver as promised and paid for. Meaning that the recipient receives flowers either before or after the specific date and the sender is left disappointed.

Got sent a basket of apples and mandarins, was told I was ordering a range of 11 different fruits when I ordered it. $85 for a basket of apples and mandarins, $8 per piece. Ridiculous! Could only offer a store credit of $30, even though we won't be using this company again!

Absolutely AWFUL experience.

If you want the worst florist with the most appalling customer experience go to this company. You'll not be disappointed

They delivered the wrong flowers AND overcharged me - twenty emails to their customer complaint service and I've still not received a refund. Utterly disgraceful

I wish that no one ever uses this service. They take money for the order and then don't bring it for a week. They don't call back for clarification, they don't do anything at all - they just use my money. Now I am trying to get my money back. Never again. Bloomex - scum.

If I could make this rating a minus I would. Ordered flowers for my daughter in law in Australia I'm in NZ.
By 4pm their time flowers had not arrived, was told it wasn't their fault it was the couriers, they would arrive the next day, they didn't arrive. After numerous expensive phone calls and emails was offered a credit (yeah right as if I'ld use them again) or another lot of flowers or a gourmet basket that was double the value of my flowers, I chose the basket because they wouldn't die if not delivered. One week to the day of the original order the basket arrived...PATHETIC a few packets of chocolate biscuits supposedly worth 69.00

I Ordered & paid for birthday flowers via phone on 12/3/24 to be delivered on 13/3/24. I was verbally assured that the flowers would be delivered the next day 13/3/24. Bloomex rang me on 13/3/24 to say the flowers won't be delivered until Thursday14/3/23. Needless to say the flowers didn't arrived until Friday 15/3 and they certainly were the flowers I saw online, prior to purchasing. The actual flowers they delivered looked like the cheap flowers you get would buy from Woolies. Nothing against Woolies flowers but I live at 10hrs away from the intended recipient & needed to rely on a florist courier service. Never again would I use Bloomex. I've included before and after pics of flowers I thought I was purchasing to what was actually delivered.

Such a dodgy business. Flowers arrived 4 days after requested delivery date, dead. Just like all the other reviewers experience. They were sent via Aust. Post and had to be collected from the post office. Give these people a wide berth, it's not worth it.

Flowers were ordered for a special birthday surprise it was disappointingly delivered a day later and in an appalling condition
Not what was ordered and definitely not what was advertised.
No customer service at all. They refuse to answer calls
Paid $85.00 for a bouquet of red roses and received old, mixed bag of 11 roses that looks like it was purchased from Aldi.
Wrapped in torn plastic with a rubber band.
The flowers are so badly presented that it doesn't stand upright but constantly falls over.
Absolutely disgusting company ripping off Australian customers.
No card attached as requested instead given a torn piece of paper with a message - see photos

Absolute scammers. Flowers ordered arrived 7 days late,(after paying extra for same day delivery) dead and soggy package. After numerous complaints they offered a discount on next order. As if I'd ever use them again. Found a site "Bloomex sucks" - wish I'd found it before, seems to be usual practice for bloomex, substandard flowers, late or no delivery, substitute for cheaper selection etc etc. Be warned they have a terrible track record. Order from a more reputable source..

I ordered flowers and the address details we provided were not updated correctly with the driver and at no stage did Bloomex try to contact us to find out the correct information.
We called several times and used the online chat where the staff advised they would contact the courier but never called back. The flowers ended up arriving two days late and were missing the baby's breath that was meant to be in the bunch. We also paid for them to be upgraded size wise and i could still only count the 10 roses that the original order came with. The call centre is also overseas and don't seem to be contactable during Australian business hours. I will definitely not be using them again regardless of some of the good specials they have on.

Avoid like the plague I ordered $65 worth of flowers for a friend's birthday. They did not arrive on time. They also charged my bank $95. Apparently despite using an Australian card because I was overseas when I ordered them they charge you extra?!

I was told there was a courier delay and they'd be delivered the following day. I asked them to cancel the order instead and they refused.

The flowers were then left on a hot Brisbane porch with no attempt to ring the bell ( the recipient was home). They were half dead.

To top it off the CS representative was rude and hung up on our chat. I would never use this company again.