Bloomex AU

Ordered flowers 7 days in advance for our daughter's 25 birthday and did not arrive, We are very disappointed with the lack of service.
Lady on the phone said she would be happy with getting flowers a day late, we are not.
14/09/2021
R Cox

I choose a bunch of "colourful" flowers for my aunty. The picture online shown red, purple, & yellow with 4 different varieties of flowers. Very pretty & colourful. BUT the flowers delivered weren't anything like what I ordered. It was a bunch of white & yellow flower. So disappointed
When I contacted bloomex they said they can only use what they have in store to the same of higher value. Wow, I've never know a florist to only have white & yellow flowers. Don't think I'll ever ordered from here again.

If I could give a negative rating I would. I order flowers with sufficient time for delivery. My credit card was billed same day as order was placed. Flowers were not sent, I contacted customer service, they advised they would look into it. I was then sent an email saying I would receive a credit plus an additional $20, being processed immediately. Flowers have suddenly arrived at church, 3 days after delivery date and funeral service, to add insult to injury my Aunt (the now widow) called me ( I am in the States, funeral in Australia) and told me that they had arrived at church, but were DEAD. Guess what when I went on line to my account to check about credit I found it had not been processed. I contacted the online customer service who advise that they are escalating my enquiry to a manager and it will take 2 days before they could get back to me. To say that I am annoyed is beyond my emotional scale at present. Given circumstances to-date I would not recommend Bloomex; s services.

They are not worthy of yours or anyone's business and you'll get a better arrangement from your local supermarket then wasting your time waiting for them to arrive. They don't care about customers or your concerns

Ordered a pink & white daisy bouquet (photo) for my daughter's on the birth of my granddaughter in Brisbane. I am in the UK and these were flowers with a loving gesture. There was a 50% sale, with delivery added and a surcharge total $45.36. They have taken this from my account in UK pounds thus nearly DOUBLE the amount. They have told me they take their money in US Dollars! Hence the increased payment from my bank. I am contacting my bank.
The flowers that were delivered late were only 2 single stems of Chythasymums wilted and damaged and a single piece of greenery. (photos) Nothing like the advertised flowers at all. As per their returns policy I should get a replacement BUT they have given me advice on cutting stems! And a credit of $20 dollars to use their company again. Not a chance! This is false advertising and contravenes trading standards and consumer rights. Do not use this company. I am reporting this company.

I was very disappointed with the flowers that was delivered. What I ordered and what I got is two completely different. I will not use their services again. This was for a Birthday day and it a disaster. Spoke to customer service and confirm is that It should have been 8 roses with baby breath and leather leaves, got 7 Roses, wrong vase

Anniversary flowers ordered 3 days in advance were delivered 3 days late and the flowers were dead. The company refused to cancel the order or provide a refund even though they acknowledge the shocking service. Dont ever buy from these people

I've made 2 purchases from Bloomex now. The first one was delayed by a few days due to weather, and customer service was very responsive and helpful. The second order went perfectly, and both times, the quality of flowers was impressive. I will definitely order again.

The flowers were beautiful, the mason jar and packaging were elegant. They arrived exactly on time. The roses in the bouquet only lasted a week, but that's pretty good and a hard thing to improve upon given all the variables of shipping them from another country.

Terrible company to deal with. For starters they offer fresh deliveries to Adelaide. They come in a box by Australia Post from interstate! Mine arrived 6 days after ordered. They will not refund. As if I need store credit? DO NOT ORDER FROM THEM

First order they did not supply for date required so I cancelled order and I had a credit left. Thought I would treat myself and ordered a $150 arrangement to use up the credit and this is what I have received. Not only did I order for a different day, but they arrived upside down, flowers broken, very old and poor quality flowers - will never use this company again.