First order they did not supply for date required so I cancelled order and I had a credit left. Thought I would treat myself and ordered a $150 arrangement to use up the credit and this is what I have received. Not only did I order for a different day, but they arrived upside down, flowers broken, very old and poor quality flowers - will never use this company again.
I received a bunch of flowers from Bloomex. They arrived upside down in a box and all squashed with one piece of tissue paper that did not fit the bunch stapled.
I have attached photos.
I sent an email to bloomex and was told they were an acceptable condition and that the outter petals need removed as the flowers arrive dehydrated.
I actually cannot believe a company would be happy to see this condition as acceptable.
I would not waste your money...
I typed in port Hedland flowers you guys were the first to come up! Told me you had an agent in town so not true your agent is delivery through post!
I've waited over 10 days for theses flowers to be delivered told I would have to drop them back at the warehouse! Disgusting service never again I will be making everyone aware in the town not to order through you guys us you are not local and don't have a local agent and deliver dead flowers!
Waste of money breath and time!
Totally disappointed & angry, nothing even close to what I ordered. I wanted the enchanted cottage flowers & vase & they delivered a bunch of lilies & a totally different cheap & nasty looking vase, and I would have got better at Coles or Woolworths. Unfortunately my mother totally hates lilies, hence I ordered nothing like it & wanted to surprise her for her birthday, instead I have insulted her. But when I complained about my order they only said, sorry your order didn't meet your expectations, but our policies state we can change to a similar or different colour or to a higher value (which is understandable) & we will give you a 15% discount on a future order. Can't believe they think lilies is similar to cottage like flowers or that I will ever order anything from them again is beyond me. Save your money and use someone else!
I've been sending flowers to my mother by the internet for years amd she said these were the nicest she ever got. Also the girl delivering was extremely nice. Thank for this i will use this service again.
Very good service. Got exactly what was pictured and what i ordered. They made the whole experience very seamless from placing the order in Australia and having the flowers delivered in the UK. My Mum was so surprised when she got flowers for her birthday, and her phone call back to me verified that your service is 5 Stars. Thank you.
My cousin lost her daughter passed away a 51yrs of age
sent her flowers through Bloomex and should have been delivered the next dat but 3 days later she still hasn't received them. Rang many times to make a complaint and all I got was we will give you half the delivery fee back.
Do not use this floral delivery service... you will not get what you paid for! I accessed the Australian website, paid for the bouquet from an Australian bank account and they still charged me in US dollars! The bouquet I ordered did not even resemble the item that was delivered. I complained directly to the company, and got the lamest excuse justifying their product. I will never use them again and ask that you stay away from them as well!
The worst customer experience of my life. Ordered flowers for a sick loved one, and they didnt arrive anywhere near agreed time. Refund refused as they blamed couriers not being in their control. Ghastly chat and phone service. Has clear intent of frustrating you out of demanding a refund, so here writing bad reviews on every site i can. AVOID AT ALL COSTS. At their own admission, they cant ensure your order arrives in timely fashion
Delux fruit basket and chocolates delivered two days late. Was small pineapple with few small overripe apples and box truffle biscuits(imported from Thailand). Blamed everything on COVID. Not interested in addressing issue.
Ordered from New Zealand for my sick mother back in the UK. Easy to use website and great communication. Shame I couldn't get flowers delivered directly to the hospital, however they arrived at family members address promptly. They looked fantastic and she got them before she passed away. Many thanks.
Rant warning... DO NOT ever order anything from Bloomex. I ordered roses to be delivered in time for the recipient to return home from hospital to, only to have it changed to a supposed 'gourmet basket'. I get it; covid has meant a lot of give and take, so I agreed. What arrived almost a week late was utter rubbish. The contents of the plastic basket added up to just over $10, and consisted solely of crappy biscuits; some that the recipient couldn't even eat due to gluten intolerance.
My message was printed on a scrappy receipt that was barely big enough to read, and the whole thing looked as though it had been wrapped by a 5 year old.
I emailed my complaint (and this is not something I do often) which ultimately ended in being told that the change was in their policy and I got what I paid for. I'm furious. I send baskets and flowers regularly and have never been dissatisfied before. The fact that there are anti Bloomex groups on Facebook says it all.
Great service, most importantly good 'personal' communication over delivery. Many companies in my opinion today, do not put the customer first or comunicate directly to the customer, of which sadly for them have lost my custom. Usually these are companies using call centres who abruptly cut you off even though you are polite and have a query.
Ordered some flowers for my friend in Australia. Worked all the calculations as per the set out fees from AUS Dollars to British Pound. $59 to 30 pounds. They later added on $40 a further 20 pound as they couldn't deliver from their forest so had to pay someone else. No email no nothing. I wouldnt have minded but the flowers she received are awful - not many flowers, a lot of greenery. Not worth the money. Avoid this florist!
After spending $114 on flowers, they delivered half dead flowers from Woolworths/Coles and a bar of lindt chocolate. What was supposed to be a joyful gift for a new baby was embarrassing and plain awful.
I have lodged a complaint and their response was that "the arrangement you received was in accordance with our policy. Fraudsters running the show from an overseas call centre. DO NOT USE
A fruit basket I ordered was delivered containing substandard and mouldy fruit. They offered me a 30% voucher against a future order which I declined as I would never use this company again. I asked for a 30% refund at least but instead they offered me a measly 10% refund which I reluctantly accepted. If you are looking to send someone a fruit gift my advice would be to look elsewhere. I would rather pay a bit more so the recipient receives something that is at least edible.
I should have read the reviews before I used this florist. So many bad reviews! My elderly friend had an accident, so I wanted to order a fruit basket and a bouquet of flowers to cheer her up. I don't have much time but still search through the website to find what I want. And I found Bloomex which provide fruits basket. I happily placed the order of 1 Fruits Basket and a bouquet of Native Flowers. And to my surprise they delivered chocolates and not Native but some cheap looking flowers. I rang and email Bloomex, they replied and said its their policy and they have the right to replace what we ordered. I'm so surprise to learn that they can't find fruits in Epping!
It's a worse experience I had with this florist. I've learnt my lesson, never ever used a chain florist.
Placed an order six days prior to event, got a confirmation three days prior. But no delivery on the day.
When I rang to enquire about the non delivery, all they could say was sorry, NOT GOOD ENOUGH. It says in their adverts same day delivery, I very much doubt this as they could not deliver with six days notice. I would not recommend this company. - Peter Hayes
Flowers from Bloomex majority of the time are excellent, fresh, and delivered on time! I've encountered some issues with a few orders and their customer service was great in fixing my issues. Overall, I've been ordering from this company for a while and love my flowers and suggested them to friends as well.
I ordered a bouquet of roses for my mother on this site on May 12. The site is very user-friendly interface, it is easy to find and choose exactly the bouquet that you want. Delivery worked great, mom was very pleased.
Overview
Bloomex AU has a rating of 2.7 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bloomex AU most frequently mention customer service, day delivery and live chat. Bloomex AU ranks 13th among Flower Delivery sites.
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- Auburn, New South Wales, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members