BiteSquad

I do not usually write reviews but I must. This is the 3rd time that bitesquad has forgotten items on my order. Each time foolishly I have given the driver a generous tip without checking the order. I do this because I want to make sure the get a good tip. I will no longer be tipping since the driver is not checking the order and taking proper care of their customer. Each time I have complained they say they will give me a $5 credit (which is laughable) and it won't happen again. I have never received a credit. Further more the chat person is always the same name and could care less about customer service. I am currently disabled so recieving a nice meal is a treat for me and I spend hundreds of dollars each month for this type of service. They could care less about loyalty, or good faith. I am so dissapointed because I do not have many options. And even worse is their cavalier attitude. EXTREMLY DISSAPOINTED!

Worst customer service ever! The food I ordered (almost $14.00 worth) was horrible and ended up in the trash. I could not find any telephone number to call them and instead was forced to communicate via chat with what I presume was an overseas call center. They did not provide any assistance whatsoever only veiled apologizes, "so sorry you are not happy." Really? I guess if you have an unsatisfactory company you make sure there is no readily available customer service phone number so you don't have to deal with unhappy customers. I tried Bite Squad twice and both times was very unhappy with the food and customer service. I WOULD STRONGLY SUGGEST IF YOU ARE LOOKING FOR FOOD DELIVERY YOU CALL ANY OF THEIR COMPETITORS.

Ordering from them means having that credit card on file, even though they don't make that clear when you place your first order. I saw a $6 charge I didn't make and questioned it; I was told it was for an upcharge on an order I'd placed. My receipt that day has no such charge, no one had called or emailed although they had my contact info, and what they sent me wasn't what I ordered in the first place! I was shocked when the manager (or owner) refused to remove it. So, they will add charges to that card you unknowingly put on file with them and never tell you. They are also so devoid of business PR sense that they'll lose a repeat customer and garner bad reviews over that mighty $6. After telling my story, I've heard from other customers about poor service and food quality, as well as an employee who found tips actually being stolen by mgt. STAY AWAY FROM BITE SQUAD!

Ordered food through Bite Squad after taking a lengthy break from using them. Although drivers have always been polite & professional, they were taking more than two hours to deliver food to our house.

Last night, I gave them another chance. However, they brought the wrong food (READ: recipient is allergic to what they brought & we had to trash it) & there were completely missing items as well. The customer service people were less than sympathetic, telling me they would refund the missing item, but credit the "wrong" item to my Bite Squad account. So, let's see? Every time Bite Squad screws up, they get new guaranteed business from me? No thank you! The fact that the customer service people were so incredibly indifferent to the "you brought food that would put my hubby in the hospital if he had taken a bite of it, which is worse than not bringing food at all" argument, tells me it's time to never use their service again!

This is far from the first time they've brought the wrong food or (on the other end of things) taken hours to get it here. Fool me once, shame on you. Fool me twice, shame on me. Fool me a dozen times, wow do I feel stupid! Avoid like the plague! You're better off ordering the food yourself and paying a neighborhood teen to bring it to you... Really.