BikeBanditReviews 338

A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.

Bike bandit is a joke. Order parts and they can't get them but they tell you they can. I had to cancel the order and it Been 10 days and they still have my money... poor excuses for a company

I ordered and item and they cant tell me when exactly that the item will be delivered to me, they keep runing and avoiding my messages i send to them, this company is pure rubish i keep messaging them about my refund yet no one seems to get back to me please dont make the mistake and order from these guys theyer pure fraud

I ordered a part from BikeBandit. They immediately took the money from my account. Three days later I received an email letting me know the part was not actually in stock and they had cancelled my order. 10 days later I have still not received my refund though they were quick to take away the "bandit bucks" I earned from my purchase. I called and after 9 days and after a 15 minute hold I disconnected the call and attempted to use the Live Chat function instead. I sent my live chat message at 9:23 and so far I have yet to receive a response a full day later.
TLDR: Item that wasn't in stock was allowed to be purchased, 3 days later purchase was cancelled, unable to get a hold of customer service, total 13 days from order placement and 10 from order cancellation and refund has still not been received.

I should have known bandits went rogue, placed an order on 13th July, item was on backorder for over 60 days, asked them to cancel the order & issue refund on 7th September. The agent on Facebook assured me it would take 7-10 days for the refund to reflect on mt account. One month later, still no refund. My efforts to reach them on Facebook, twitter and email have been in vain. This is fraud, period.

They didnt return my money they instead duplicated my order until the return amount was used.
In the end i had multiple orders for the exact same part and only one bank charge and one receipt for original order. They did not even try to hide that they had stolen it, they simply hung up!

They stole 240 dollars from me and want return it. Its been 20 days still nothing. Will never buy from here, strongly recomand you don't.

Ordered and engine $2170 was my total at checkout. Had 4 in stock. I placed my order just to get an email the next day that they were no longer available. When I called and spoke to the person on the phone I have a 7-10 business day wait to get my money back. After they charged me at time of check out and my money taken I have to wait to get a refund on an order for parts they didn't have leaving a dent in my account and then tell me I have to wait to get my money back. Will not be back on their site or even order lunch from them.

I ordered 2 quad tires and unfortunately the next day I realized I ordered the wrong size. I called customer service to see if they could cancel my order and the guy told me he could not because most likely they were going to be shipped out that day. Instead of checking with the warehouse to see where things were at with my order. Well never got my confirmation email that they were shipped so chances are if he would have not been so quick to tell me no and just check for me, we would have been able to take care of this. I am a single mother just trying to help her kid out with some quad tires and unfortunately now hes going to have to wait to get the correct ones because I made a mistake and they wouldn't take the time to try and fix it.

I ordered part for my viking in May. By middle of june they still had not come. Emailed the bike bandits and got a responce a few days later. Tried to call and email them with no response. I tried for 2 days to cancel my order. I received an email saying my order had partially shipped. After a day or so received a email saying to refuse the order and should have a refund in 7 -10 business days. Still havent received my refund. Received a responce email that their system had failed and another covid excuse. Still waiting its now August. By the way i order the parts from Partzilla and had them in 4 days. I guess they must covid proof supplier's at partzilla. Will never use bike bandits ever again.

Years of reliable service until now. I ordered two tires and one was not in stock(which I found out after I payed) so after 3 hours on hold and calling back, they said I would get a refund for the 1 tire. 25 days later and no refund after emailing and calling them. All I get is a run around.
Edit: finally after reporting them to the BBB, I got my refund. Will not deal with them again.

These crooks will charge your credit card before items are received. Bastards will not refund your money. You will need to get your bank involved, ASAP!

3 months now and no word of my delayed parts. I ordered 8 different parts from them, 2 of which due to covid are on backorder, instead of shipping my remaining 6 items that show instock, they have delayed my whole order for the two items with no ETA. I mean come on, i ordered a clutch assembly and many other crucial parts and they are all being held with no ETA because of a o-ring and a plastic clip that are on backorder... really? Oh and good luck getting ahold of their customer service it takes them about 3-5 days to reply to anything

I ordered a set of front and rear spokes. It took them 2 weeks to ship them, they sent the wrong rear spokes, and because of a cardboard box they told me there was nothing they could do to refund me. They even stated that it isn't good business practice to take losses so that means its on me I guess. I strongly suggest going to motosport or rocky mountain atv/mc.

I ordered a few parts in early May 2021. I emailed bikebanditservice around 2 weekslater looking for an update. They told be one of my parts was being shipped from another warehouse so there will be a two or three day wait before my parts ship out. Now, after almost two months, they still havent shipped and I cant seem to get a response from their email, live chat, or get them on the phone. I am really disappointed in this company and am out $200 for the time being. Very poor costomer service.

I ordered nearly $200 worth of parts almost 3 months ago. After the first 2 weeks, received an email stating they were having difficulties due to covid. That's understandable for a while, but waiting 3 months and still no parts or a refund is ridiculous. I've sent multiple emails and haven't received any further response. At this point I would like to just cancel my order and get my money back but that hasn't happened yet. Disappointing because I ordered from this company for years and never had a problem.

Update:

The good news: bikebandit finally emailed me an hour after I wrote this review and cancelled my order.

The bad news: it's been 3 weeks and still no refund in my account. I have emailed bikebandit and still received no response. I still have neither parts nor the money that I paid them. Currently considering legal action, which may be the only way to get my money back.

Update #2: It took another month and a complaint to the Better Business Bureau in order to get my money back. Bikebandit will tell you they're working on it but won't actually do anything until a 3rd party gets involved. I wonder how much interest they made off of their customers money sitting in their account for months since it obviously isn't being paid to suppliers. I'm disappointed to see a formerly respectable business rip off so many customers. Even more surprising is that they are continuing to take orders and payment for those orders, knowing that they cannot fulfill them. Take my advice and stay away from this company.