BikeBanditReviews 338

Just to make it quick I ordered in August waited a little over a month never received order call him up and they tell me they don't know when it will be shipped that they just middleman so I canceled my order expecting to receive my $210 refund it's now December 31st and I still have yet to receive refund cannot get a hold of the people horrible customer service and a waste of time avoid at all costs

Ordered a couple tires off of them. Received them and decided i didn't like them and ordered another pair and returned the other ones. Instead of just paying the difference for the more expensive ones they had me pay for both sets of tires and would refund me for the cheaper ones. Received an email saying that a refund has been issued and to see it in the next week. Has been a couple months now and have not seen the refund. Been trying to call/email no no avail. Last time ill do business with this company that has this poor of customer service. Unreal.

Never deal with this bull$#*! company. Thieves liars and cheats. Cant supply my order. Paid in full. No refund after 3 months. $#*! company. Scammers. $400 AUSTRALIAN DOLLARS. GONE

Really really disappointed with these guy's, paid for parts, on the 3 October they took my money then said parts weren't available and my money would be refunded.
Then nothing, i have sent 4 emails, no reply, i have phoned several times but answer.
I would not recommend anyone to buy parts off this company, they should be closed down.
My order number is
**************

Ordered a front fender for my sv650A 4 months ago was told it was placed on nationwide back order which in all fairness checks out I've contacted other sellers about the same part. But wow what a mistake ordering from these crooks I've emailed over 15 times called and tried there live chat no response, the funny thing is If I ask for an order update *******@bike-bandit.intercom-mail.com has no problem messaging me to tell me it's on back order but as soon as I message for a refund there is no reply at all so there obviously getting the emails and choosing to keep my money. Someone should 100% take legal action against this company what absolute scum everyone involved in this site is. Shame

I ordered over a month ago. Got a confirmation email upon initial ordering but never heard anything after that. I've called their customer service line multiple times (always goes to voicemail - never get a call back), and emailed their customer service as well (no reply). I'm out a good amount of money and am seething. Their online customer live chat is also a hoax; it redirects to a non-existent webpage. I agree with a previous commenter: they're criminals.

I ordered a swing arm for my 4 wheeler and they charged me the same day also the same day they tell me it's discontinued… now it's been almost 2 months and no refund yet…… trash $#*! company!

No email verification. Phone goes to some voice-mail that they don't return calls and good luck with email response.if a company can't ship items or refund customers they should stop receiving orders period

I ordered a small screw on Nov 2nd of 2021 and even after multiple inquiries they still had not shipped the screw almost a month later. This shows very poorly how well they can ship anything when shipping a screw seems to be impossible.

After ordering close to $600,00 in parts my last order was 205.00 for fork parts i was told that only 1 spring was in a parts house I told them to send what they had and I order the part from a 2nd part house and sent in proof of the order they did not give the money back nor wish to clear up matters this shows bad way to work with customers JAY

Placed an order that was supposed to be in stock. Has been several weeks and still no part. If I had known they actually are just the middle man in the transaction I could have bought direct from the same supplier.

They always assure you the parts are coming, but they never do and when you cancel your order you're lucky if you get your money back. Run away from this place!

They take your money and never give it back! They sell products that they say are 'in-stock' only to find out they are ordering them. When trying to cancel an order (because it's taken weeks to ship!), they won't, eventually they do, but then NEVER GIVE YOUR MONEY BACK. They are in a Class Action Lawsuit and have a few different authorities investigating them.

This company is a criminal enterprise! Took my money and when I canceled my order due to being back ordered for months never got a refund! They need to be sued in a class action lawsuit. I ordered a new clutch for my KTM 1190 R that was on back order. After waiting for months it was still on back order from KTM. Decided to cancel my order and waited for refund. After 10 days called back and was told my refund had been missed in processing. That was a month ago. Now they are not taking phone calls! Tis business is a scam.

I made a purchase for a part 3 weeks ago. Bike Bandit took my money, did not ship my part, has not even attempted to contact me. They ought to be just Bandit! I filed a complaint with my bank, the BBB and my State Attorney. I want my money back!

Disgusting behavior! Took my money, then cancelled my order. Been waiting for 3 months for a refund. Wont answer the phone! Wont reply to emails or messages!
DIRTY STINKING THEIVING SCAMMERS!

I ordered a part in October of 2020. After waiting 3 months for the part Bike Bandit said the part is no longer available. They charged me anyway. They said they would refund me. It's been over a year and I have not received my refund! They keep telling me it's a Pay Pal issue and that a manager will get in contact with me. No one from Bike Bandit has ever contacted me. I have contacted them many times and have given them other options for refunding me if pay pal is really down.
At this point I am thinking this company is a scam, especially after seeing all the other comments similar to mine.

At this point I am thinking this company is a scam, especially after seeing all the other comments similar to mine.

I ordered some parts three days ago. I got an initial email detailing this and nothing further. I wanted to make some changes to the shipping address and I have called immediately about that as well. It was at night so I figured nobody was going to answer and I left a message. Nobody bothered to call me back. So three days later I called back again because I haven't heard anything else about my parts. I log into their site, and I get a server error, that doesn't even show my order exists. That concerns me so I called back. Same thing as before, nobody answers the phone. I left a message for someone to call me back but after reading the comments here I'm not confident in my parts are ever going to show up. I'll take my business back to Dennis kirk. In fact I don't know why I even considered ordering from these nimrods. Now, keep in mind I've been charged for the cost of these parts but I don't even know if I will ever get them since no one bothered to call me back. I guess it's time for a call to PayPal to inform them of the fraud that's occurred.