BikeBanditReviews 338

Ordered back in Aug2020 strung me along until Jan2021 telling me part would ship, never did. Had to cancel due to lack of trust with them. Definitely do not order from here unless you live by and can pick it up.

I want a refund. I need item by Christmas. No customer service to take call. Hung up on me. 1st time customer. Scared to death after reading reviews

UNDER NO CIRCUMSTANCES USE BIKEBANDIT. My experience is like the majority below. They take your money, send automated generic emails telling you your shipment is delayed because of COVID and don't respond to queries requesting updated ship dates even though their automated emails appear to indicate items are in stock. Two months after placing my order the items still hadn't been shipped and I needed to resort to PayPal to get my money back. Over the years I've dealt with numerous suppliers both local and overseas and apart from BikeBandid have not had one issue. From what I see BikeBandid do not have any unique products (do they actually have any products at all?) and their pricing is market pricing. My advice is that you use other suppliers for the items you need. They should be shut down.

I placed an order Oct 21, still no parts received. Over $400 worth of parts were immediately charged to my CC. I contacted customer service yesterday (11 Nov) through live chat. The person, I believe it was Rhea or something close beginning with R, was very rude, when all I was asking for was a estimated delivery timeline. Hopefully I get my parts and this site is not a scam. I understand the parts may take two to three weeks two or three weeks, it's the rudeness of customer service that I don't like. In the future, I will not purchase even a valve stem from Bike Bandit.

Order a bunch of parts. Was supposed to be 1 week. Then Covid happened so they told me 3 weeks rudely. No problem. Then after man unanswered emails, I asked to cancel my order, after waiting for 5 months. Then without actually cancelling my order, they immediately sent it out without talking to me. Sent the wrong parts. And refused to acknowledge I had cancelled the order. Refused to pay for return shipping. Will never again order there. Just a terrible experience at all steps of the way

I wanted to let you know that I have had a TERRIBLE experience with your company's customer service department. I ordered a part through the website, a few days later I called ro check on progress. I was told the product would be at my house by the weekend. This was a Tuesday. I tear my bike down and prepare ot for the fork springs. The weekend comes and goes. No part. I call back following Monday. I am told that product should be there in couple of days. Few days go by, I call back and then I am told that they are not sure when the product is going to ship. Then I was told it was to late to cancel the order. Almost a week goes by, and I call on Tuesday, Oct 13th. I am told that the product shipped that day, that they were just waiting on a tracking number. I call back today, because I haven't received the tracking number yet. At this time I am told that the product has not shipped, and that the supplier has not shipped anything in several weeks. I don't know why the gentlemen in customer care felt the need to lie to a customer, but they did. I thought you might want to know what was going on at your company. Maybe I am wasting my time to send this message. Who knows.
I did cancel the order. Ordered it from another company, was guaranteed 2 day delivery for same product. I had to pay a little more for the item, but maybe I will get it on Saturday as promised.
Regretfully sir, I will not be doing any business with your company going forward. I know that I am only one small customer, but word of mouth goes a long way sir.
I apologize for taking up your time, as I am sure you are a very busy person.
Thank you for your time.

I ordered a rear tire for my motorcycle. After ordering and fully paying for the tire, they send me an email telling me it's on back order and that I can cancel my order if I choose to. But, there is not a way to cancel on their website. So, you have to call. They tell me that they have to route the cancellation and refund through the tire manufacturer. What?!?!?! So, over a week later, no confirmation emai, no refund, just nothing. Really bad service.