BikeBanditReviews 338
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BikeBandit Reviews Summary
BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BikeBandit most frequently mention customer service, live chat and credit card. BikeBandit ranks 58th among ATV sites.
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bikebandit.com seems to always have what i need and when i need it. Even with the delays and my parts taking longer than usual Hunter Fermil was still so professional when I expressed my concerns. Thanks!
We are a custom shop. Our customer had to take his motorcycle somewhere else so we lost the customer. We have reached out to the company numerous times by phone email and left voicemails and have received no response from them on our order. Do not use this company.
Please go to all forums you frequent and tell people not to order from these idiots. Like you it's almost a month with no parts received no tracking number or customer service response. I just received items from Germany after only 8 days and I live in Portland Oregon. I will never buy from bikebandit again ever!
Hello Jason,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We do have a banner up on our site to inform our customers to expect around 2-3 weeks of delays while we work through this. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
I submitted an order on June 2,2020 for 9 parts totaling about $750. BB charged my card immediately, however nothing has shipped as of June 8,2020. On hold for 30 minutes on 2 days with no pickup, Live Chat is "not operational at this time", and email sent last week - no response to date. I want a full refund. Very poor communication.
Hello Dan
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We do have a banner up on our site to inform our customers to expect around 2-3 weeks of delays while we work through this. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
Ordered a fuel pump a few days ago no tracking number was given and haven't been able to make any contact with customer service. The phone number doesn't even work. I want my money back! I'll gladly take it elsewhere and pay a little extra for parts.
Edit: the only reason i canceled my order was because, at the time i ordered, there were no banners explaining the wait period and when i saw them afterwards, I almost felt lied to especially when the only way i could get in contact with someone was after leaving a terrible review.
Hello Ben,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Ordered parts that arrived after using their site to see if they fit my bike. After waiting a month and trying to contact them multiple times, the parts showed up, and don't fit. Stuck waiting for responses again since phones either don't ring or I get stuck on hold for a hour or more.
Hello Jeremy,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
Don't do business with them. I ordered $98 worth of parts from them. I only received $9 of the order. Tried to call and email, but no response. Hope you're listening to me now. SEND ME MY MONEY BACK!
Hello Vincent,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
UPDATE: BikeBandit has issued a RMA for the return, thanks to this review site, which they monitor. Have not received a refund yet, but will update again once that happens. Thanks BikeBandit for stepping up!
(Original reveiew below)
Bought some tires, one of which will not fit my bike. Website says to call *******888 in order to request return. Been trying for 3 solid days, just get busy signal. Looks like BikeBandit monitors this review board. Please help!
Hello Kenneth,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. We have emailed you a private message to get your info so we can get your return all taken care of. We look forward to hearing from you.
I ordered my parts on May 10th and got a message that they were having difficulty sourcing them. They charged my card anyway. It's now June 15th, I finally received a refund from them. I appreciate the fact that they finally responded to me. I have found that many companies based in or shipping from California are experiencing long ship times. While companies on the East or Midwest are not.
Hello Steve,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I made a purchase on the 17th of May. It is now the 7th of June and no response from your company. Try to call your on hold for ever I personally lasted 30 minutes 3 different times. Sent email to your support live chat what a joke. No response at all. As for a review no stars. Totally unprofessional. I should strongly recommend not purchasing anything fro bike bandit.com.
Hello Rick,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
I ordered tires from BikeBandit and cannot get a status of my order. No one answers the emails, livechat is not available and the phone goes straight to a busy signal. They've already charged me for the tires and haven't shipped them. I wish I had read these reviews before I ordered from them. I am going to procure the tires locally and try to cancel my order which is hard to do when you can't contact the company.
Hello Joseph,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
This has got to be the worst company I have ever done business with, as you can't contact them by phone, email or live chat, and a part I have on order from Suzuki that was shipped by Suzuki first to Vey's Power Sports in El Cajon CA which is owned by the same person who owns BikeBandit, was received by Vey's on 5/22/20, then they shipped it off to BikeBandit in San Diego CA which is only 24 miles south of Vey's Power Sports, and today is two weeks since Vey's Power Sports shipped my order out to BikeBandit, and they have not responded to my emails, and you cannot get through to talk to anyone by phone. I will never do any more business with BikeBandit, and I'm going to cancel another order that I made with them, and I don't understand how they stay in business, and when you do get to through to them by phone, even when you call them at exactly 7 am when they open, you immediately get put in the call queue which on two occasions on waited over 45 minutes and over sixty minutes and never was connected to anyone.
Hello Scott,
Thank you for your feedback. We see you have a good idea of our operation on where things come from. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
I ordered parts from bike bandit and the took my money and iv never received parts. I can never get anyone on the phone or answer a email and cant get my money back. What a piece of $#*! company never order from them again and would not recommend to anyone.
Hello Mike,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I placed and order 4 days ago now. Received an email stating how all of my parts were on a long back order. I've tried calling for hours, emailing, and have had not a single response. All I'm trying to do is cancel an order. Absolutely the worst customer service I've ever experienced. I STRONGLY recommend never using them. All I want is a call or email stating that my order has been canceled, and that my money has been returned. Already had to dispute the issue with my bank as well.
Hello Josh,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
It has been 15 days since I placed my order and it has still not been shipped. Their "Live Chat" is dead, their phones are busy or not answered and my email response is that they would send it "ASAP." Whatever that means. And, they continue to advertise the same helmet.
Hello Chris,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I ordered OEM parts for my bike on May 7th payment taken out immediately. Then received an email that said one of my parts was being cross shipped from another warehouse, thats fine but it is now june 5th and have yet to receive anything, I've emailed them twice and get an automated response and have tried calling on several occasions and only get a busy signal.
Update: Bikebandit.com reached out to me and assured me my parts will be shipped when they receive the one that needs cross shipped. Still patiently waiting.
Update: June 18th was contacted by staff and they issued a full refund and are still going to ship my parts when they get them in. Thats pretty honorable if you ask me even though the wait time has been this long it kind of puts me at ease for the ride time I've missed.
Hello Joshua,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
You sent me the wrong tire it's for a sportster not a road king I have called you more than enough e mail and more with no responses wtf I just want to send the tire back to get my money back. Greg Dyche
Hello Greg
We see you spoke with Eddie on the 4th and we got this return all set up for you. Please let us know if you have any questions or concerns.
My 15 year old nephew Marcus has a 2001 Honda XR200R that needed a top end rebuild. Since I have been buying parts from Bike Bandit for 20 years, I ordered his parts from them with complete confidence. Something has changed!
I placed order C9B3AU6 on May 12,2020. I still have no parts! Bike Bandit's phones are apparently dead. There is no one you can talk to. This is so disappointing because I don't have enough money to go out and buy the parts again from a Honda dealer.
So my nephew Marcus, who is stuck at home doing nothing, will not have a running motorcycle this summer.
I don't know what happened to this once reputable parts supplier, but maybe Ken Wahlster, the owner, has decided to go rogue.
Jim Mannato
Hello James,
We are very sorry to hear we caused your nephew to wait as long as he has. Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
My order number is V7U2CV8. I cant reach you any other way. Want to cancel the thermostat and keep the signal light, Will that be shipped soon?
Hello Dennis
We have cancelled out your thermostat for you at your request. The rest of the order is processing. At this time we are looking at 2-3 weeks for shipments to take place. We apologize for the trouble youre facing getting in touch with us. We are getting a new phone system in soon that should clear up that problem. Please let us know if there is anything else we can do to assist you.
The day I ordered my carburetor I was reluctant that it would ship nearly as fast as this poor company charged me the near 400 dollars for it. I have called, sent five emails, their live chat is down. This is just pathetic. I'm starting to wonder if legal action is the proper response to this ludacris company.
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
From the business
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.