Joseph H.

I ordered tires from BikeBandit and cannot get a status of my order. No one answers the emails, livechat is not available and the phone goes straight to a busy signal. They've already charged me for the tires and haven't shipped them. I wish I had read these reviews before I ordered from them. I am going to procure the tires locally and try to cancel my order which is hard to do when you can't contact the company.

May 27th I ordered a brake caliper from Rockauto because they advertised the fastest shipping time and I can't drive my car until the caliper comes in. I paid extra to have it shipped through DHL so that it would arrive no later than June 1st. I received an email from them on May 29th stating that the caliper had shipped with tracking information stating that it would now arrive no later than June 3rd (even though I paid extra to have it here June 1st). I tried to contact Rockauto by phone on June 1st but you can't call them apparently, you can only send a request. The tracking was finally updated June 3rd and it turns out that the item didn't even leave the warehouse until June 2nd (the day after it was originally supposed to be here and four days after they told me it shipped). The item is now "on hold" in Ohio for some reason and I live in Virginia. Not sure when it will arrive now. It doesn't do much good if they have lower prices but the item takes way longer than advertised to get to you. Doubtful I will use them again if there is any sense of urgency. EDIT: The item arrived on June 5th, four days after they said it would. I changed my review to three stars because the part was as advertised and the core return process was easy with just a reasonable shipping fee. They need to work on their shipping or at least be honest with the shipping date.