BigStub

Used BigStub for the first time to buy baseball tickets (very much overpriced, as it turned out). Within one day of placing the order, my credit card had been used - illegally - on a gambling website. Reach your own conclusion.

I purchased tickets 7 months in advance for a concert and was told that the tickets would be delivered electronically to my phone 24 hours prior to the event. The morning of the event, I received an email from BigStub stating that there was a technical problem and they could not issue tickets, but they did offer me different seats (does not make any sense to me)! I tried to contact them and was on hold the first time for 45 minutes and the second time for 1 1/2 hours and was then disconnected. I believe they resold my tickets in order to get a higher price. I was very disappointed and will never use them again. I will continue to spread the word to my family & friends and do not recommend them to anyone.

I purchased tickets to see Coldplay in Washington DC that in the listing on their site said it was in the Dream Seats Section 1. The tickets are actually general admission tickets. I have tried to call them but it is impossible to get anyone on the phone. Their solution was for me to re-sell my tickets so they can make more money. Very disappointed and highly Unrecommended.

Registration and navigation on the site is extremely simple and straightforward, there is a filter by city and date - it is very convenient to find out what and where is going in your city on your next weekend, for example. You can buy almost any tickets - from a movie to a plane ticket. It seems to be possible to deliver tickets to your home (I did not focus on this).

Purchased tickets and never received confirmation of order. After attempting to contact them, I receive an email stating that the address I used for my credit card was not correct. My address was indeed correct. They just did not have the tickets as advertised on their website. I have yet to receive my refund of over $1,000USD.

I am DEEPLY frustrated, beyond belief with this website and their lack of "customer service"! I purchase damazing seats to the Outlaw Music festival in Mansfield, MA from this site a few days ago. A few days later I received an email that "My refund has been approved". I NEVER requested a refund. I tried contacting customer service twice via email and multiple times on the phone. I have not heard back from anyone and have since lost my great tickets. How did this even happen?!? I would REALLY LOVE to get my seats back and talk to a human being.
Order #*******

Don't bother purchasing anything through this company. No point when there are other sellers who will honor refunds. It's really convenient that they had the thought of partnering with a 3rd party ticket selling service rather than build a refund process into their operations. It's a smart way for them to leech as much money as they can on the sale of these tickets all the way down the line. I couldn't be paid to use this site again.

Total scam. Purchased tickets for Jim Gaffigan. They never transferred the tickets to AXS, the official ticket vendor for the event. Customer service was non existent via telephone, and they brushed me off via email. Was not able to attend event and my money was gone…. Do Not Use!

My original concert was rescheduled. The tickets were not made available to me immediately. When inquiring, agents told me several times that my tickets would be available 24-48 hours ahead of the show, and "not to worry about it." On the day of the show, tickets had still not been delivered. When inquiring that day, the agent said I would have an answer regarding the delay by 7:00 pm (an hour before the doors opened in a city an hour away). I asked them to go ahead and process a refund, and suddenly they were able to contact the seller and deliver the tickets.

Additionally, while asking to process a refund, I went to Ticketmaster to look for availability directly. I found that tickets were available at half the cost that I paid for them through Big Stub for far better seats. No, I'll never use Big Stub again. I think this reseller business should be illegal. It's basically scalping, and it's a rip-off to concertgoers.

How do you order tickets, send a confirmation email, then cancel the following day? Absolutely disgusting. Not to mention the terrible customer service. Wait on hold for 45 minutes only to speak to an extremely rude representative. Can't say I'm surprised. Avoid this joke of a company at all costs.

"Hi,
We are attempting to follow up regarding your order for Adele tickets.

Unfortunately, your order #******* could not be fulfilled as originally intended.
This may be for a number of different reasons including problems with the lack of availability of the tickets you initially requested. Since your order could not be completed, your credit card has not been charged or you may be receiving a refund for your previous order.

We apologize for any inconvenience this has caused you.

Regards,
BigStub.com:

Do not buy from these $#*!ers. Bought tickets in NOVEMBER and was just notified that they are canceled FOR NO REASON a week before the concert. Other expensive arrangements were made and other tickets are at sky high prices now. $#*! big stub.

I purchased tickets to see Morgan Wallen on June 4,2022 back in November of 2021. I just received an email yesterday informing me I will be getting a refund for my tickets. I spent hours on the phone speaking with several different people saying they are unable to replace my tickets. However, there are tickets for sale but they cost 500 dollars a piece now because the show is only 2 weeks away. I paid less than that for 4 tickets in November. When I asked them to make things right they said that they get these tickets from a vendor so they are unable to do anything to fix this, and they don't take situations like this lightly and that the vendor will be fined. That does not help me in any way. When I asked why they could not purchase new tickets for me and make up the difference of the cost they said that they would be taking a loss. Well now I am, because I can't afford tickets that now cost 500 a piece. There is absolutely no reason as to why I did not receive my tickets and I feel that BigStub should have made sure I got replacement tickets no matter how much they cost now. It is extremely unprofessional and I will NEVER purchase tickets with this company again!

I am extremely disappointed in BigStub. I purchased 2 Box seats for the Miami Tennis Open one month in advance. Less than 1 week prior to the day I bought tickets for, they emailed me saying the was a 'technical oversight' and my tickets were no longer available but they could provide me other tickets in a different section (not box seats). I have hotel and flts reservations for this event, so cancelling was not a good option for me. I called within 24 hours of this email arriving. Once on the phone with me they now say they dont have those tickets either but could give me seats even further away. This was just a pure and simple 'bait and switch'. Their website says '100% guarantee worry free' - that is a pack of lies. They eventually provided section in sec 209... a far cry from courtside box seats and a bit of a refund. Extremely disappointed. This was going to be a special weekend. When it seems 'too good to be true' know that you are right! Never using them again!