I ordered tickets on Friday for Sunday evening performance. I received an email promptly to confirm and, shortly thereafter, the link to the printable tickets. We were not at home most of Saturday, so didn't print them right away. I received two reminder emails, as well as two phone calls on Saturday! I printed Saturday evening, and all was fine!
The tickets were sent out immediately and were delivered very timely. The only thing i don't understand is why the tickets went from MA to TN back to MA? This did not affect my delivery, I was extremely happy with the service, the price could have been a little lower though
Bought tickets to an Event before the official release to public which made me nervous but everything was awesome. Seats were great and where they were supposed to be.
At checkout it didn't let me use the promo for the Discount but I contacted customer service and the mailed me a check for the difference in a very timely manner. Admittedly They didn't want to refund me the discount, as with any company they wanted to apply it to my next purchase but that was not acceptable to me and they went ahead and sent me the refund. I will order from again.
The salesperson who helped me (Annie, I think) was extremely helpful in placing my order when I was not sure if I had ordered or not on-line. She looked it up to ensure that I was not double ordering and then placed the real order for me. So very helpful, thank you!
I buy and sell tickets for all major sports and concerts so I consider my self to be a really tough customer. I have used BigStub a few times now. They have average to below average mark-ups and always deliver on time, as promised.
I was very nervous to purchase these tickets because they were so much cheaper than anyone else and, more so, because it was only hours before the show. The tickets were for Charlie Brown Christmas and they were delivered to my email within 20 min. I had no problems at all!
So I purchased tickets for the Denver comic con, Wasted over an hour of travel time and an hour waiting in line in the midday heat, only to find out that the tickets they sold me had already been used. When I contacted them about this, they gave me the runaround. I requested my money back and they told me that I would have to drive all the way back to the convention and get them to write on Their letterhead that the tickets were fraudulent. So basically the customer service representative called me a liar and refused to help me. I had to go through my bank to get anything done.
I use BigStub for the first time yesterday. I paid 1/3 the cost of a sold out ticket price. I got to see one of my favorite artists and the whole experience was fast, easy and secure. Thanks Guys! I'm going to another show tonight thanks to BigStub!
My tickets were $157 each but $40 service fee wich I think is pretty ridiculous. The only reason why I bought the tickets was because I wanted to purchase 6 seats next to each and every other website that would sell me them had horrible seats. This website is trustworthy. My tickets arrived 1 month before they were supposed to which is relieving.
Everything went smoothly from navigating on their website to purchasing the tickets to printing the tickets. I had never heard of BigStub before now and will definitely choose them in the future as they had the best selection for the concert I wanted to attend as well as prices!
I was really nervous about buying tickets as I just moved here and had never heard of BigStub. June helped me find tickets and was very patient with me. She explained how BigStub works and how I would get my tickets. I felt really secure about using this site and will definitely call June again when I need tickets. She is awesome!
I ordered my tickets by telephone and the girl that helped me was very knowledgeable and friendly. Since it was my first time ordering tickets from Big Stub, she answered all my questions and explained everything to me and was pleasant about doing so.
I am in NYC in June and saw Beyoncé tickets for sale so purchased through BigStub. I unfortunately at first gave the incorrect email address but after an email to the customer service team all was resolved and the tickets were sent via email and done very securely. This is great and reliable when you are booking internationally! Couldn't be happier with the experience.
I decided at the last minute to attend Def Leppard, got home when on-line got your webpage selected 6 tickets fair price, paid on line with cc. I had a couple of emails reminded me to print my tickets, today I went on line to prints I was having operator error issues. I called and was assisted by a young lady who was very helpful, she walked me through the process and I printed the tickets. Perfect. Thanks except I forgot the name of the young lady that helped me. Super quick I got my tickets and ready for the concert for tomorrow.
Ms. Doubleday
My first time purchasing tickets in this manner. I was very anxious about it. The associate that helped me was awesome and walked me through the whole process and stayed on the phone with me until I had my tickets printed and in my hand. Will definitely buy from this site again.
I tried to purchase two Dodgers tickets from these losers, and they "Pre-authorized" my card, meaning that they took the money out of my account. They refused to tender the tickets, but encouraged me to try again because of some computer glitch. When they couldn't jam me up for more money, they refused the transaction. The customer service people are the most despicable that I have ever experienced, and they are all the way in CT. The business is run out of a MailBox Etc. in the San Fernado Valley. The owner of this company must be a complete jerk. The employees are doing real damage! Several people are starting to complain about them: It doesn't take long. Use Mark's tickets instead, their customer service has respect for customers and some class. Bigstub is a big joke!
The close was affordable and convenient to find. The only hassle was that they send you the tickets the day before the event via email. Then you have to physically print them out in order to use them. A mobile friendly ticket would be so much easier, especially with only one day to print before the event.
I ordered tickets. I received an email that my purchase was processed.
They took the money from my account. They never delivered the tickets. I could not reach anyone from their customer support. I waited on the phone for 45 minutes.
I never received tickets. They still have my money. Supposedly they have a 125% ticket Guarantee if the order is accepted but now delivered. I finally called new ticket sales, where of course they picked up.
They told me that even thought I received an email saying that the order had been processed, the money have been taken from my account, that did not constitute an accepted order. I still do not have my money back.
Everything was perfect. The tickets were sold out everywhere else. My teenager really wanted to go. I saw that your organization was part of the better business bureau so I took a chance and order the tickets from you. It was a fantastic concert. My teenager was about 4 feet from Charlie Puth. It made her day to attend a concert with such a multi-talented artist. I would order tickets from you again.
Bought tickets for my wife on J-Lo, bud suddenly place and DATE has been changed. I will be travelling from Russia and can't change my flight just because of someone decide to move events. I do understand that it's not BigStub fault, but they provide serice which i can't count on in the future. Unfortunately BigStub can't do refund because concert wasn't cancelled, just moved. How come guys?
Overview
BigStub has a rating of 3.5 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigStub most frequently mention great seats, customer service and timely manner. BigStub ranks 15th among Tickets sites.
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- Thousand Oaks, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members