BigStub Questions & Answers

Here’s what consumers have asked with answers from BigStub staff and previous consumers.

11 questions answered

18% answered in 1 day

Question:

If i buy tickets through bigstub are the tickets guaranteed? like if i get to the gate and they say they are not legit tickets, will i get refunded? If i buy tickets through bigstub are the tickets guaranteed? like if i get to the gate and they say they are not legit tickets, will i get refunded?

Answer:

Good luck…. They say they guarantee tickets, but if you have any kind of issue with delivery, they fall back to their "all sales are final", and put the blame on anyone but themselves….

By Robert S. over a year old

Question:

I am trying to find day passes to acl in austin. i just want to make sure these are the same day passes that were sold on the actual website? I am trying to find day passes to acl in austin. i just want to make sure these are the same day passes that were sold on the actual website?

Answer:

Hi Tanya, We are a ticket resale marketplace, so the tickets that you buy from us are the same official tickets as you would buy from the official source. Our tickets come from licensed ticket brokers and trusted individuals that are reselling their tickets.

By Christy N., over a year old

Question:

Hi we haven't received our tickets for order number 27633592? thanks Hi we haven't received our tickets for order number 27633592? thanks

Answer:

Hi Sarah, Please contact our customer service at (888)292-8495 for help with obtaining your tickets.

By Christy N., over a year old

Question:

Will the big stub fees be per ticket for asu football seats? Will the big stub fees be per ticket for asu football seats?

Answer:

Yes, there are service fees added to each ticket. You can see the fees online before you complete your transaction. You also can contact customer service at 888-292-8495 for more pricing information for your event.

By Christy N., over a year old

Question:

How much are fees? do they show up after you put in your credit card info? How much are fees? do they show up after you put in your credit card info?

Answer:

Our fees vary depending on the tickets that are being purchased. You can see the fees for your order on the checkout page after you have entered your credit card information but before the transaction is completed. You can also contact our customer service at 888-292-8495. They can tell you what the fees are for the tickets you are interested in without credit card information.

By Christy N., over a year old

Question:

What does the star next to select tickets represent? What does the star next to select tickets represent?

Answer:

While all of our tickets have 100% guarantee, the tickets that have stars next to them are posted by sellers that we recommend.

By Christy N., over a year old

Question:

What are the fees? What are the fees?

Answer:

Hi Michelle, Our fees vary depending on the tickets that are being purchased. You can see the fees for your order on the checkout page before the transaction is completed. You can also contact our customer service at 888-292-8495. They can tell you what the fees are for the tickets you are interested in. We hope you find what you are looking for!

By Christy N., over a year old

Question:

I sent an email to support, but i am unable to view any of the tickets i purchased. i can download them, but not view them. I sent an email to support, but i am unable to view any of the tickets i purchased. i can download them, but not view them.

Answer:

Hi Casey, Please contact our customer service at (888)292-8495 for help with downloading your tickets.

By Christy N., over a year old

Question:

How often do you have to deal with ticket resellers that double or even triple sell e-tickets? that is my biggest concern with these sites. a refund is great, but showing up to the show and being turned away at the gate would be a huge letdown. How often do you have to deal with ticket resellers that double or even triple sell e-tickets? that is my biggest concern with these sites. a refund is great, but showing up to the show and being turned away at the gate would be a huge letdown.

Answer:

Hi Jeff, It is extremely rare. Most of the sellers that list tickets on our site are professional ticket brokers that sell tickets for a living and would have nothing to gain by intentionally defrauding our customers. The smallest sellers don't get paid until after the event and as such, would have nothing to gain. I understand your concern but you can rest assured your tickets will be legitimate and valid.

By Christy N., over a year old

Question:

Are big stub reliable? Are big stub reliable?

Answer:

Hi Dale, BigStub is a leading vendor of premium and sold-out tickets and has been a reliable place to buy tickets for over 10 years. You can see some reviews here at SiteJabber or check out over 1,400 reviews about our company at Shopper Approved. Please give us a call if you have further questions.

By Christy N., over a year old

Previous

12

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
BigStub?