BigBadToyStore

When you make preorder from them always late when Item was release 1 month ago not even shipped out late, the price was 60% more them what price was give.

I ordered a pre-order for my boy as a gift. I came home to find an e-mail stating that my payment could not be processed due to my address not matching their records. I was fuming so I called in. I ended up leaving a voicemail asking what the hell is going on... I don't find that aggressive. I also e-mailed stating that they have a time limit to respond as this was out of this world. Derek called me and told me that my financial institution refused payment. I said that I didn't pay through my financial institution. He then went in to pay pal which I don't have. Then he blamed my credit card company. I told him my address and he states that he can't confirm what is on file! Well, that's garbage. He had the gull to hang up on me. He proceeded to send my e-mail and voice recording to Rebbekah, a supposed supervisor. Neither has answered me yet. I've e-mailed that I'm reporting them and I will advise through facebook. I tried to deactivate my account and found that I'm now restricted from using it. Gee wiz, guess who is in the wrong!...

Placed an order with this store and it said they were unable to process the order because my billing address info was incorrect. The billing address is correct and there is no reason the order cannot process. I have made numerous charges on the internet using that card in the previous days, there is just under $20k in available credit and the billing address is correct. Called and forced to leave a message, eventually received a return call from them telling me to go to my account and resubmit payment, however their site does not provide that option, so I call back BBTS and the agent tells me he has no way to reprocess the payment. Clearly, and I can say this as an attorney, they were negligent in processing the payment correctly, so I end up spending all day trying to resolve this and an hour on the phone with my credit card issuer to confirm that there is no reason this payment would have gone through. I can't believe a business would be turning sales away at a time like this? Baffling... very poor business practices warranting a complaint with the BBB

The Aliens figure arrived with a big dent in the clear box window and the outer cardboard box had been resealed (BBTS has lots of disclaimers on their website about box condition and swear up and down they don't intentionally send out dented or worn boxes as 'standard condition' but it's obvious they do sort them).

Also, the Kaguya was delayed for months and months, finally I start to see Redditors posting pics of theirs and it's still shown as preorder on BBTS and still no explanation, apology or information given. Had to check the website constantly to see if/when it was supposed to ship. I placed my preorder in JULY and now am SOL.

Fantastic service. I've spent about $1,000 in the past month or so and couldn't be happier. So I was one of those people that had a package get stuck in Osseo, MN limbo (look it up haha). I called twice about it since when I contacted FedEx, they said that the package was most likely lost and I needed to contact the supplier. About two weeks later, the package arrived in pristine condition.

The funny thing is that I had three orders come in. The one that I ordered first on FedEx Smartpost (a slow service but cheapest) came last. The other packages where I chose the slightly more expensive option came super quick.

There's a ton of reviews about slow order and I gotta say, if you opt for the cheaper shipping, you're going to get the slower time period.

Anyway, my experience for the past two months has been fantastic with this company. Contacted them a few times during this busy period (Thanksgiving) and they were nothing but excellent.

Also worth noting, the box of a package came damaged but they did such an incredible jobbing wrapping it up on the inside, none of the figures I ordered saw any damage. I'm sure if you order outside the holiday season, things would go even smoother. But considering ordering in the midst of a pandemic, all the packages came in a timely manner (minus that one that got stuck in Osseo).

Definitely happy with this vendor and will continue to do business with them for all my toy needs!

I had placed a pre-order in 2018, the day after ordering i had buyers remorse and cancelled my order. After cancelling i made sure to check that everything was in the clear and i had no items in any of the order sections on the site. I guess the cancellation didn't work on there end, apparently it was still active. A year later i get a charge on my card and have no idea what this charge was from, the pre-order went over my head since I had cancelled. I filed a dispute with my bank, the website got in contact with me about the dispute and i told them the pre-order was cancelled, they told me i was wrong and that the item was already sent. I said "ok, no biggie" once i get the item i'll pay a couple dollars to send it back, i sent the item back 30 minutes after i received it, then proceeded to call my bank to reverse the dispute. I was in contact with a manager through email previously and all contact had been ceased and my account deactivated once i put the dispute in so i couldn't see what was going on with my return. I called multiple times and there excuse is that they cant see my profile and that the manager is not in. I still have not received my money or have had contact with anyone from management other than the call center rep which seemed like she had just woken up from a nap due to low call volumes thanks for nothing "Samantha". I will give Kudos to "Dave" though, the only call center rep that seems to know what he's doing and is actually professional.

If you ordered a model kit from them that originates from Japan, you should review how Japan produces and distributes platic model kits. In Japan, most of these manufactures DO NOT have warehouses, they produce kits monthly and only produce a select amount and type of kits, once they are gone, that is it until they decide to make another production run. Each producton run can be months or years apart depending on the manufacture and how they view that specific kits ability to sell. Since they do not have warehouses, they do not make every model kit every month. So, when you pre-order a kit from a US seller, they are at the mercy of when the Japanese manfacture decides to make another production run of that kit. There are many cases where certain kits only have one production run per year, so if you pre-order, it can easily be a year+ before the seller gets more. Be prepared and make sure you read the sellers policies BEFORE you pre-order. Any estimated delivery dates are just that, an estimate, and can change at any time.

I have ordered from BBTS as well as other businesses like them and have seen many cases where a specific item does not have another production run for 6+ months, and most of these retailers give you the option to either cancel your pre-order or wait.

I have bought from BBTS a few times in the past and been happy. Then I ordered two Transformers that were faulty. I complained and Customer Service was great. I asked for replacements but they said that I should keep the faulty ones and they would refund the money, then I could reorder if I wanted to. They refunded promptly and I re-ordered promptly. They took the money and then NOTHING happened. No money, no toys, no communication. I complained and got no response, I emailed again and got ignored again. I complained through PayPal and still no response. So I say: If you have been happy with BBTS then quit while you're ahead. If you're thinking of placing an order: don't take the chance. Big BAD Toy Store are well named, save your money.
THAT WAS MY ORIGINAL POST. Please read on, I would like to completely retract my original post. As I said above they did respond and it went straight to spam (heaven knows why as it never did before) and my computer decided that I didn't need to see the spam file. Luckily my phone showed the spam file. We have sorted everything out to my complete satisfaction. I an VERY HAPPY with BBTS and would strongly recommend them. The problem was, technically, mine as it was caused by my computer but once we actually communicated they bent over backwards to resolve everything. I look forward to doing business here again.

As I have ordered from Big bad toy store a few times some big orders some small orders I have never experienced a problem my shipments came in undamaged as they should as if I was going to resell them that's the biggest yay of them all the timing of the shipment was absolutely perfect so here's my yays as far as my nays I don't have any customer service was profound how easy it was to order pay and receive my goods the quality in which I got for the goods that I got are of that collectors status thank you big bad toy store for your price point and not scalping thank you big bad toy store for the quality of service that your customers deserve and thank you big bad toy store for timely shipping care of packing yay yay yay yay yay order from this company you'll be glad you did

My orders got canceled by Rebekah at bbts because of bbts messed up 2 times. I was given inaccurate info on one item. It caused me alot of inconvenience because the item was taken off the site for 2 months then once it come back on the site I bought 2 and I received 1 damaged. So Rebekah at bbts decided to cancel my whole account and now I'm moving into legal proceedings all because she wanted to he rude to me and act like she's got some kind of authority while she sits in her butt working from home not doing her job. If she is a supervisor like she says then it's no wonder noone answers the phone and
They are too lazy to do anything for anybody. I don't know what happened to customer satisfaction? Dave and Liz were nice at bbts but Rebekah acts like she owns the place and treated my whole family with disrespect. She canceled my wife and kids accounts too! Even my mothers account! So she has alot to pay for! She needs to be fired. I know if I owned bbts id fire her. I guess the owners there at bbts don't care about nothing but scalping people on prices. Thats all they care about or they would make their employees better. Everytime I called I never got ahold of anyone. My emails were always ignored. I have proof of 30 emails regarding one item that were never answered. We called today over 60 times and the day before yesterday I had to call 20 times to get someone to finally answer the phone! Pathetic! Sorry excuse for employees and sorry excuse for a company thats supposed to sell adult collectibles and kid toys. Will post screenshots soon!

Sent an email to complain, asked to send photos… sent…. Full refund (store credit) given! Amazing!

I bought it at this store on 4/9/2021 and didin't receive it. It is not a trustworthy store, attention, I did not buy from this store.

Second order of figures from them and got everything wthout issue thankyo u guys will be backfo route!

They are now one of my favorite places to purchase my collectibles. I cant wait to continue doing business with them

Toys are WAYYYYY smaller than advertised and of lesser quality. I got several Robotech toys and it was clear the quality and size made them worth 1/3 the cost they were charging.

Awful service... just awful and lousy. They are not able to control their own shop and accountant software.