BigBadToyStore

I really don't know what everyones problem is, the reviews on this store were so bad I almost didn't make the order, but they were the only shop in the US to have all 5 of the collection of brick building sets I've been wanting so I gave it a shot. Shipped out quickly and made it to me with no issues, only 2 days after the original delivery estimate which is fine by me. I'm a super happy customer! People always wanna be unsatisfied but this shop is definitely trustworthy and I will continue to get the sets for my collection from them! If it's such a big deal to you then don't do preorders (main complaint I've seen), just buy what you want when it's in stock and call it a day, you'll get it much quicker :) don't tear down companies that actually are good so we can keep them around, thanks BBTS!

I have purchased 2 items from BBTS and both transactions were excellent. The first was a pre-order (Emissary Predator #1) while the second ( Assassin Predator) was in stock. Both items were competitively priced, the packaging for shipping was excellent and both were received very quickly. Obviously the pre-order took longer because we had to wait for the release from the factory. All communications with them were handled quickly and they were always happy to answer my questions. I will definitely continue to do business with them in the future.

I bought a laptop skin and the product was really good n stuff but the way the packaging was kinda bad. There were creases on it and was a bit crumbled too.

I got a Sideshow statue from them with an obviously flaw. I contacted BBTS customer service to see if they could help me. Their excuse was these flaws are paint variations. I've ordered direct from Sideshow and have had parts replaced immediately.

If you're a collector who doesn't want to waste hundreds of dollars on flaw, then don't buy here! I've canceled all my statue pre-orders with them and will now order them all direct.

COLLECTORS BEWARE!

I've been using BBTS for many, many years and they have been consistently terrific throughout. Only recently did I utilize their "Pile of Loot" feature. I say recently... but I've been building my pile for a year and a half! The store policies say they ship POLs after 6 months, so either someone there likes me or I was being quiet enough not to be noticed. Either way... it was pretty nifty coming home one day to find a box the size of a small refrigerator siting on my doorstep, packed with all kinds of wonderful things that I had squirreled away over the last 18 months. And I should mention the packaging - these guys must have degrees from Tetris University, cause they assembled my shipment into a near-perfect block w/ plenty of packing materials all around it to make sure nothing shifted or got crushed.

In summery, I will definitely continue using BBTS as long as I keep collecting cool things. They know their stuff and it shows!

I purchased the product from bigbadtoystore and paid for express international shipping. The shipment got return to bigbadtoystore due to somereason, I emailed customer service team few times, the only thing they tell me is wait for some weeks until the shipment get returned to them. They will not do anything if the shipment is not returned to them, as a customer, I paid for everything including shipping and have to wait for so long without any confidence that the products I bought can be returned to them, who knows when I can get them. I ask for refund and got reject. I will not suggest anyone to buy any product from them.

I have had over 60 orders in the past year and have not had one issue. Great customer service and timely shipping. Easy to cancel pre orders and website is very Easy to navigate. Highly recommend TheBigBadToyStore.

The post office can deliver a package anywhere in the country between four and seven days. The big bad toy store uses FedEx SmartPost which claims they can ship any package anywhere in the United States within two to seven days working Monday through Saturday this is from their website. It is now been 2 weeks and I still have not received my package this is not the first time I have experienced this with the big bad toy store luckily there are other four other retailers plus eBay that I have been able to get collectibles from. Only use big bad toy store if it's your last resort

I thought I get ahead of Christmas and purchase in November. How wrong I was this company took 3 weeks to process a order than contact them and all they did was create a label with fed ex so it say shipped on there website it did not get shipped until another week Later. On top of that there shipping takes forever then it get sent to the post office to sit for a couple of days because of the shipping option. Over a month later and i have not recieved my item. I canceled all preorders with this company and will never order from this joke.

I have been buying figures for 3 years now and I have used all the on-line stores (R.I.P. DorksideToys). BBTS web-site is by far the best and easiest to use and to the best photos possible. BBTS will hold your items (if you want) so you can consolidate more items and save on shipping cost. You can build a BBTS balance credit or receive a full refund (within 7 days) for cancelled items, super easy. BBTS ships within 72 hours and that is rare nowadays. EE waited 9 days to put a shipping label on my items and the items got to me 3 weeks after purchase, not acceptable. BBTS packages well and items come in near mint condition even when standard grade was what was paid for. BBTS Customer Support answers the phone immediately and handles business with no attitude. The prices for items are a couple of dollars higher than other places but you are paying for good service. BBTS is also starting to sell exclusives that are usually limited to places where the shipping experience is hell. With BBTS there is no stress, I highly recommend this store.

First of all very very long delivery
Shipping is super expensive I live in Quebec Canada it's not too far. I received a figure from Japan before my preorder. Then in an other order my box has been seriously damaged has you can see on the picture. I send them an email showing the box and my damaged box inside. Then they told me they can't send me a free shipping slip. So i need to pay to send it back and pay again to get the new one. So I pay 25$ to get it, then return it for even more then get a new one and repay the 25$?
They didn't offer me any discount/credit/futur free delivery... nothing.
Worst company I ever bought from.

Have bought from BBTS before, and their delivery is typically fast...
Except when DHL is used!
Every time they have sent my order through DHL it takes almost a week or more longer to arrive.
This past recent time I placed an order on 11-8-22.
We are now at 11-19-22.
The order was not sent out till 11-11-22, fine.
Butb once DHL WI got it, it stayed nearly a week in Wisconsin with DHL.
Did not move till 11-16/17-22 where it arrived at DHL Houston.
It is 11-19-22 and it's still sitting in Houston!
In hopes that they see this...
STOP USING DHL!
Fed Ex works so much quicker.

Ive been buying from them since launch amd iv slowed down tremendously over the pass 5 years. I decided a few months ago to try again. 1: FEDEX IS HORRIBLE AND UNRELIABLE! And if something goes wrong and fedex covering its own butt say it was delivered when it was not and yes it has happened BBTS will not help. Also really 1 week to ship which s BS. They say delivered but just prints a kable out and your order sits for a few more days and then another week for fedex to hopefully do there job. Emails go. Owhefe and they have an excuse for everything. Wow my once beloved site for buying Collectibles is horrible now. Yes big selections but terrible service and reliability. Its when they feel. Like it.

Brought a Nier figure recently as a first-time customer of BBTS from Canada. Didn't get ship after payment, called in after a couple of days to get a status update. Turns out package too big for DHL International, and customer service manager changed to FedEx Internation and waived the additional fees. Package arrived about 2 weeks after ordered date in good conditions. WIll shop again given the opportunity.

Picked up a two mezcos figures a fraction of eBay price's. Brand new unused and near mint!
Plus only 4$ bucks to ship! Excellent! Thank you again!