BigBadToyStore

I've been using BBTS for a couple years and have never been disappointed. They've always come through with orders. They package all orders up in a way that protects the merchandise.

Their pile of loot is an awesome option. Great customer service!

I've been ordering from this website for something like 18 years now. I first used them to buy Transformers from the Alternators line that I couldn't find in stores but have moved towards plastic model kits. I've never had an issue. Sure, sometimes pre-orders don't come in when ESTIMATED, the key word here, but I always get them. Pretty sure those issues are beyond their control. Shipping is usually fast aside from the occasional hiccup due to the shipping services themselves being overburdened due to Covid. I love this site and hope to continue using it for another 18 years.

Probably my most frequented toy store. I live in Minnesota so orders arrive quickly even with the 4 dollar flat rate shipping. Some prices can be a little high but they do have some great sales that can make up for it long term. They do get some Storm exclusives and event exclusives in and that is their primary draw for me.

Also they use bubble wrap in their boxes... Unlike Amazon, those savages.

I have been using Bigbadtoystore for years. I have never had a problem with them. Any issues are handled fast and to the best of their ability. Packages arrive with item safety in mind. I will continue to use them for as long as I can. Thank you bigbad for always going above and beyond.

I made an order on wed, 4 days later it has yet to ship, I could order from wish and have my product here faster at the rate they are going, I only ordered 2 items to see how my process would be, compared to ebay suppliers, amazon, walmart, and some orders on wish, this store is horrible at processing orders and making a timely delivery. Id recommend not ordering from them if you dont like your money being taken from you without the order being processed and put out for shipment. I will be canceling by tomorrow if I do not have a tracking number with an actual delivery in process and im not talking about a label being made, that could take another few days for them just to drop it off at the post office, or whatever carrier they hire. I would not recommend them unless you dont mind waiting a few days or week+ after they have taken your money to start the delivery process. The more days they go with my money and no shipping the less faith I have in this store.

- Terrible "customer service" (not sure that's what they should call it)
- Order "processing" often take weeks on in-stock items
- Pre-orders take longer than other retailers
- Items often show up damaged
- Returns process is terrible

They are slow because they source their inventory from EntertainmentEarth and they have to wait for their allotment to ship to their warehouse and when it does their lazy staff likes to drag their feet. Since they're only open until 3pm and closed on the weekends, you will experience long delays with processing your order.

Don't be surprised when you finally get your items 3 weeks after you requested shipment and your expensive items show up damaged. Then don't be surprised when you call them and discover how poorly managed their business actually is and how terrible and rude their "customer service" is.

We discovered that if you want quality service then you should just buy from the same professionals that they do, EntertainmentEarth.

So I received a personal phone call from a very nice woman from their customer service dept. We had a small discussion about the situation and was surprised how willing she was to make it right for me, which she did and it was greatly appreciated. No company has ever reached out to me before to fix a problem that I've had so it was nice to see that they did that. Although I was initially upset they went out of their way help me and will continue to be a customer and even recommend them.

I am a serious Holiday Barbie doll collector. I searched high and low this past season for the perfect doll without a broken and/or scratched box. After 35 years of collecting these dolls, I was afraid I was going to miss out this year. I placed my order with BBTS. The doll I received from the Big Bad Toy Store came perfectly packaged in bubble wrap and a sturdy box, in beautiful shape! And it arrived quickly too! I will definitely use this company again. Thank you BBTS!

Attempted to return an item I ordered and was met with resistance from the get-go.

Be aware that the plastic bags, which manufactures use to separate items, when shipping 4 or 6 items to a case, by BBTS's definition, is part of the packaging. If removed from the plastic bag, that voids their Return Policy. Granted, in addition to removing the item from the plastic bag, The cardboard sleeve surrounding the item, which was NOT taped in place, was slid away so that I could see the figure. Nothing was played with. Nothing was removed from the packaging. I had a change of heart upon seeing the figure in person. That's it.

I can only assume that they are treating items, as if they were hermetically sealed to begin with and need to be returned in such a manner. God forbid any air get in. So livid, as I have been a customer for years, with no issues, in their offerings, shipping methods or Customer Service. Everything has been top-notch, until now. A strict return policy, with no room for exceptions or special circumstances, is cause enough to have me rethinking BBTS, as a viable source for my collector needs. This ain't no Amazon Store you're dealing with. Unless you are 100% sure that you want the item, you're in for a "Let The Buyer Beware Moment", if trying to make a return.

I was a regular at BigBadToyStore and living in Canada I used to get my orders with in the week or latest 2 weeks with the slowest shipping option. Their shipments were always very efficient because they dealt with Pitney Bowes.

Now they use a shipping company known as Asendia and it's the absolute worst. A full week goes by where you're left in the dark with NO tracking. There is nothing BBTS can do except tell you to wait for some kind of update. The wait is almost a month or more, when this is brought to their attention the agents solution is "you should have chosen the faster shipping". This is not an easy option when you're ordering from a US website.

The agents are also extremely arrogant they are rude and lie. For example, I had a woman tell me they've always used Asendia, when I pointed out how inefficient that shipping service is. When I pointed out to her that I used to get my packages within 1-2 weeks with the slowest shipping option, she kept shutting me down saying that it's not possible.

I don't think I'll ever use BBTS again because my sole reason for going to them was speed of their shipments.

I purchased from them in December and it took the same time frame, I was told it's because of the holiday season which is fair enough. This is why I took a chance in January since we are no longer in the holiday season. But to my surprise, it's the same issue, and the holiday season was just a convenient excuse.

If you live internationally and want to order from BBTS be aware because you will wait forever for your package to arrive.

When I purchase a collectable from an online store I fully expect that company to upright and forward with their product description, like the way Entertainment Earth is. I ordered a Jada Toys 1/32 collectable and the clear package cellophane had a major crease in it and was not acceptable at all to me. I called and was credited my purchase to make another purchase. I made the other purchase and the item came in damaged in the same spot as the first one. This is completely unacceptable and negligent on their part. If you want to sell damaged good then say its damaged. Don't blindly box them up when YOU KNOW its damaged. Whoever packs this stuff and thinks that ANY defect is OK is out of their mind and should NOT work for a collectable shop. They clearly don't care what garbage they send

Definitely NOT recommended. There are plenty of other sites to chose from rather than BBTS. A lot of comments on youtube and collectible forums have said their shipping has been slow. After 2 weeks from charging my card, they still had not shipped my item. I told them it's fine if they are swamped but they refused to cancel the order. So I filed a chargeback. No loss. They used to be the best shop to go to though. Not sure what changed. Fortunately, there are better sites that offer better customer service.

After moving to a new house they suspended my account due to "suspicious activity". Reached out to customer service was told i had to talk to the payment team. The payment team never got in contact with me after. So i opened a new account only for the same thing to happen again. Still have not been contacted by the payment team and customer service has done little to nothing to help resolve this issue. After being a continuous customer for 5 years this is a major slap in the face. Would recommend entertainmentearth over bbts any day.

I pre ordered two products and the dates kept getting pushed back without any communication from the BBTS team. It has been 5 months since the order and I have cancelled the preorders after losing hope they would ever actually ship. Other stores with the same model kits shipped these models already and know I have to go to the secondary market to find what I thought I had locked down. Very disappointing