BigBadToyStore

Delivered to Czech Republic!

I received my order yesterday and I was satisfied. First, I read all the negative comments that discouraged me from buying a little, but i give it a try. The order arrived in excellent condition without the slightest defects.

I will definitely come back and buy more pieces soon. I will be happy to recommend this store.

The only thing that can be improved is the shipping time, which took 5 days, but HEY, its a pandemic.

Happy customer from europe
Pavel

I got an issue with my delivered item which is missing an accessory (skull throne) and the customer service is the worst, no accountability and lack of ownership, they blamed the vendor always during our conversation. I already canceled over 20 pre orders and will not ever do business with this cash grab company.

I bought toys in October 21 for Xmas of the same year, turns out they weren't available. When I contacted them they told me they were having supply chain issues and that they will update me when the toys would be available. Except they never did until they shipped and charged my account without notice. Also their pile of loot is a complete scam. I ordered both toys the same day but apparently one was placed in the pile when made available then it instantly expired and got shipped while the second one was listed as a pre-order, but guess what, the second toy got suddenly added to the pile as soon as the first one shipped so I paid for shipping twice, again with zero notice before hand that my account would be charged. Worst experience ever.

An amazing online store to purchase from! We had a slight problem with a broken collectible that my 9 year old ordered. They went above and beyond to replace the item, and even let him keep the broken one. Will definately order from them again in the future.

I ordered a Hot Toys Iron Man. Item shipped internationally but wasnt provided tracking. 3+ months since item shipped still nothing. Contacted Big Bad and they say once shipped they do not claim responsibility and I was on my own. Lost nearly $500.

After understanding that I was never going to receive the statue I ordered. I canceled the order, to see if I could recoup some of my money based off their policies. After some research into my inquiries about this issue, they actually refunded the full amount.

Stay away you will make a order and wait 6 months. Then you will find it elsewhere after 7 days cancel the order but u won't get your money back but credit. Soooo it's a continuous circle of waiting. Dave then will tell you we have 10,000 people waiting your not alone lmao. Cool bro you don't need my money then.

I have made many pre orders with them. When I purchased the pre-order, the money for that amount is taken immediately when I confirm the order, three of my pre-orders I did last year, are now canceled because there's no money, even I checked my account and confirm that it was purchased on that day I confirm pre-order. Is anyone else having problems with that too. Also the customer service is dog$#*!.

I have ordered from BBTS for years. Recently moved to Nova Scotia Canada and have been very satisfied with delivery to my new address. Pile of loot feature has been extremely useful. Would 100 percent recommend.

I have been buying figures with them for almost 3 years now and 0 complains. Yes, is true that sometimes they take more time to handling the preorders compared to other retailers, but I think that is because they are one of the most popular retailers in USA for collectors. One thing is sure, they are legit! So don't be afraid of getting your precious collectibles from here.

Some of my items arrived damaged, they were packaged well by BBTS, but flawed from the manufacturers side. I emailed them and got a fast reply with an offer for a full refund or store credit. Overall a great experience, I appreciate them resolving the issue so quickly and smoothly. I would shop with them again.

I've been a costumer for more than 4 years and never had a problem, I'm surprised at the bad reviews, that have the best selection and reasonable prices, also a cheap shipping option and a service to hold your items so you can save on shipping, highly recommended!

Overall they're really good. Product comes quickly, I've never had them delay or cancel a pre-order. Pretty much the only issue I've ever run into with them is in the event you need to return anything or get support, they don't really pay attention to what you tell them. Took a lot of back and forth to get them to acknowledge something that I had written in the first email I sent, which they either missed or ignored, but ultimately they did make good on the return.

They have flat rate shipping with FedEx and if you switched addresses or have to reroute it, both FedEx and the company will not do anything to reroute or stop the shipping. And they will not refund it either. It's not worth the $5 you pay for flat rate and they don't disclose this with shipping options regardless of what other options you have. Like how would you know the differences of each option if they didn't specify. So if you ordered from them and you need to change address. You won't get your package anymore unless it gets somehow returned to them. Nor a refund.
Also their customer support service is very rude. Not worth calling since they can't even assist you in a nice way.

I bought an item on pre-order over a year ago I contacted them they gave me a deadline of two weeks and after months without sending it I got in touch again they told me it was delayed and they didn't know when they would send it and If I cancel I will lose my money a friend had the same problem but with another item I will never buy from this site again

I am a retired service member, and I've been doing plastic modeling as my hobby for over 30 years. Here's my experience with this seller:

Their normal items marked "instock" are general higher price than other places.

Ordered from them via their pre-order section, because their prices' are good (maybe too good to be true), but they never fulfil my orders even after the products are available on market for months. They never update, cancel or respond to my requests neither.

SCAMMER ALERT!

I use this website frequently to purchase figures. You simply can't beat the $4 flat rate shipping. A lot of people writing these reviews complain about the $4 flat rate but I'm going to assume that none of these people are collectors and just cheap. Where else can you order $300+ worth of stuff, keep it on layaway and then get it all shipped for $4? NOWHERE!
The customer service I have also found to be personable and exceptional. I've had 1 or 2 issues with my orders but they always answer the phone and they always help until the issue is solved. I work in customer service so I see firsthand how for every negative person leaving a negative review there are over 1,000 super satisfied clients that never do. Don't let the few people on here fool you with their nagging and complaining. This is a great store with great customer service, cheap shipping, competitive pricing and exceptional quality.