John W.

- Terrible "customer service" (not sure that's what they should call it)
- Order "processing" often take weeks on in-stock items
- Pre-orders take longer than other retailers
- Items often show up damaged
- Returns process is terrible

They are slow because they source their inventory from EntertainmentEarth and they have to wait for their allotment to ship to their warehouse and when it does their lazy staff likes to drag their feet. Since they're only open until 3pm and closed on the weekends, you will experience long delays with processing your order.

Don't be surprised when you finally get your items 3 weeks after you requested shipment and your expensive items show up damaged. Then don't be surprised when you call them and discover how poorly managed their business actually is and how terrible and rude their "customer service" is.

We discovered that if you want quality service then you should just buy from the same professionals that they do, EntertainmentEarth.