I got a Sideshow statue from them with an obviously flaw. I contacted BBTS customer service to see if they could help me. Their excuse was these flaws are paint variations. I've ordered direct from Sideshow and have had parts replaced immediately.
If you're a collector who doesn't want to waste hundreds of dollars on flaw, then don't buy here! I've canceled all my statue pre-orders with them and will now order them all direct.
COLLECTORS BEWARE!