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Pam W.

Contributor Level

Total Points
97

1 Review by Pam

  • BigBadToyStore

4/1/20

I have bought from BBTS a few times in the past and been happy. Then I ordered two Transformers that were faulty. I complained and Customer Service was great. I asked for replacements but they said that I should keep the faulty ones and they would refund the money, then I could reorder if I wanted to. They refunded promptly and I re-ordered promptly. They took the money and then NOTHING happened. No money, no toys, no communication. I complained and got no response, I emailed again and got ignored again. I complained through PayPal and still no response. So I say: If you have been happy with BBTS then quit while you're ahead. If you're thinking of placing an order: don't take the chance. Big BAD Toy Store are well named, save your money.
THAT WAS MY ORIGINAL POST. Please read on, I would like to completely retract my original post. As I said above they did respond and it went straight to spam (heaven knows why as it never did before) and my computer decided that I didn't need to see the spam file. Luckily my phone showed the spam file. We have sorted everything out to my complete satisfaction. I an VERY HAPPY with BBTS and would strongly recommend them. The problem was, technically, mine as it was caused by my computer but once we actually communicated they bent over backwards to resolve everything. I look forward to doing business here again.

Pam Has Earned 7 Votes

Pam W.'s review of BigBadToyStore earned 7 Very Helpful votes

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