The first time I ordered from Totsy, I was a little disappointed at the time my order took to be delivered. Once I got my order though I was thrilled I was completely satisfied. I ordered again earlier this year and was pleasantly surprised at how much they have improved on delivery time. The clothes I ordered for my son fit nicely and the quality was really good.
I have been a customer of Bidz for over 15 years and love them. But now their shipping is getting too expensive. It used to be a small charge per item and now it is a basic amount. TOO EXPENSIVE when you are only paying a few dollars per item.
If you dare to call Totsy, you will be on hold for at LEAST 30 minutes. If you dare to email them, think again. If you think you will get your order on time or in a timely manner don't kid yourself. I will never order from this company again.
Have been trying for over a month to get a response from the company for over a month, in regards to the two watches i bought. They don't respond, i now accept that i have been scammed and will never see the watches i have paid for $$$$$$$$$$.
Scam scam scam
They take your money and then tell you you have to wait for the product to come to them and they will send you the item, ask for a refund they agreed but havent issued a refund. Credit card chargeback has been issued
This is is BULL$#*!! I placed my order October 14th for my sons birthday! It was suposse to be here 11/15/2012. Today is Dec 6 and now their sending me emails that many things I ordered are now not in stock! WTF!? They sure charged my account the same day for $150. My sons birthday was 11/29/12 meaning I had to go spend more $$$$
I called today and they have no idea if they even have any of my order 0.0 I have been on hold for over 30 mins now!
This site is such a freaking joke! If they had a -5 star rating that would be my rating! So dissatisfied!
Ok so I have bid and won on this site... Great right? Although I got the items fine and they seemed worth the winning bid; the shipping was crazy. I paid the same or more in shipping then I did for the items. I would say unless you are going to get the items cheap amd buy alot of them to markup and resell the shipping doesnt make it worth it.
I found Bidz a six month ago. I found a lot of nice items there. In June and July I having successfully won two auctions. I won KC watch and Millana brand bracelet (made in Italy). I paid less than 1000 $ for both goods. These items are expensive. But I didn't find them for lower price enywhere else. So I like the price of these items. And the quality is really good.
I am NEVER using this site AGAIN! I bought a pair of headphones for $10. On the checkout page it said the 7.95 for shipping was taken off the $10, so my total was $2.05. I triple checked before I ordered. After I ordered, I check the conformation email and it says $10! I try to cancel and it says all orders are final. STAY AWAY FROM THIS SITE. They told me one price before checkout but charged me more after AND they don't accept cancellation of orders. PISSED OFF.
DO NOT ORDER from this site.
I ordered rainboots and a rainjacket for my son about 3 weeks ago and when I logged into the site my order was still processing, WHAT?! So I asked them to cancel the order after which they changed my order as shipped but with a fake tracking number and said to wait another 10 days and since the order has been "shipped" they cant cancel it. Beyond horrible. I would never order from them again since they lie about shippment and it has been since they charged the credit card but I havent received the item that I cant event track now. Take my word and just buy at another store. You might spend a few dollars more but at least you will get your items.
After placing my order Sep 10th I was told today it would finally be shipping in 2 days which means sometime around Oct 15th or Oct 16th. I was told it would ship over 2 weeks ago. After all this waiting for my children's Halloween costumes I was told one had to be cancelled. I am very angry and I am now scrabbling around trying to find a replacement. If you need something for a holiday or it is time sensitive do not order from Totsy. I would never recommend them to anyone but if you must use them just heed my warning about the time. The shipping is terrible.
I made a purchase on 01/04/13. I received an e-mail on 01/17/13 that my items were finally going to ship. On 01/26/13 I received a package with my name on the shipping label and someone elses order and packing slip on the inside. Keep in mind the violations of a company providing customers personal information! I sent an e-mail requesting a call regarding the issue. No call! I phonned and the rep had no clue what happened because I was put on hold prior to explaining what happened. I was told to donate what I receieved and would get a refund for my order. When I asked for a confirmation number or an opporator ID to have proof of call, the rep stated it was still such a small start up company there was no such thing. Dont waste your time on this site. If it seems too good to be true, it probably is!
I placed an order 2 weeks ago and then today. I have heard nothing about the one 2 weeks ago and today... while checking out... it said my total was 5.50. After I hit submit they added a 7.95 shipping fee. WTF. You dont show one total and then charge more after I submit the order. Total SCAM. I have emailed them but "due to Sandy customer service is closed". I am giving them a week, and then going to the BBB. $7.95 shipping for 3 Yo Gabba Gabba books that cost under $2 each. SCAM! Stay away from Totsy!
Today I've received my new Roberto Cavalli handbag. It is amazing, much more beautiful than in the picture. My order was delivered in less then two weeks. I am impressed.
I placed an order on Oct 1st 2012... I called Totsy and was told that they dont ever have the merchandise in their wharehouse so they have to get it first and then ship it... so my order will not be shipped until Oct 23rd. I have ordered many items online and have never had something take so long. Totsy has not taken the money out of my acct yet, but I found out that they allow NO REFUNDS... I emailed Totsy on Oct 15th to make a complaint and only received a "generated email" stating that someone will get back to me within 3 business days, which never happened. I found them on Facebook and placed a post on their page. Which NEVER was answered... looking through the postings, I couldnt believe how many posts on their from customers stating what poor customer service they have. I sure wish I looked on FB before I purchased these items... Im still waiting for my order to be shipped... Im sure not expecting it to be shipped on time from this company. I will never order from them again.
They Got Me To The Site With A Coupon Code That Didn't Work. I Tried It Several Times. When I Contacted Customer Service They Sent Me An Irrelevant Email That Had No Bearing On The Issue. The Auctions On This Site Are Shady Anyway. They Are Running A Reserve Scam In Which You Think You Get A Reasonable Deal, Then You Find Out The Reserve Was Not Met And Are Inundated With Offers For The Item You "Won" At Retail Prices.
I am using bidz.com for several years. It’s a nice place if you want to find some sweet accessories for yourself or a friend for a good price. The products were never damaged and well packaged.
Beautiful stylish watches, a huge range of store, great service, took as a gift, we were very pleased!
My order still haven't arrve since 4 weeks now
Costumer rep contacted me after I asked where my stuff is telling me they need the sizing for a ring that I'd bought ( lies)
I checked my email no contact form BidZ.com whatsoever
I'm very disappointed as I have spent a lot of $$$on this order which I still haven't received yet
They couldn't find my order with my email when I sent the email. I called, they found it. They charged my credit card and I never received the product. Finally they found my order but they don't have the product to send me. Return only the money of the product but not the shipping.
Totsy don't exist for me anymore! Zulily is infinit better site to buy even better stuff.
Overview
Bidz has a rating of 2.1 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bidz most frequently mention customer service, credit card and business days. Bidz ranks 19th among Discount Jewelry sites.
The company offers a large assortment of diamond, gemstone and branded jewelry, branded watches and designer accessories.
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- Los Angeles, California
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please email us the item, provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our customer service at 1-866-545-9871 M-F 8am-5pm PST.