On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have been buying photo equipment from B&H for years. Quick turnaround, best selection, quality service.
These folks are the best. I buy 95% or more of all my gear from them. Their selection is massive and the prices are always competitive. They are always handy to answer any of my questions too. If I have a return - it's super easy to take of... Love these folks!
Thank you!
Barney Wood
Absolutely love this company and we always order from here when I can - incredible service and they are great folks to work.
I have bought many things from B&H Photo and it has always been a very good experience. The one time the item was damaged, it was replaced promptly without any hassle. Their website is excellent and easy to find what I am looking for. They have enormous selections and their prices are very competitive. Even when I shop around the Internet, I end up ordering here since I have found them reliable, have good prices and the service is great.
I have always had a good experience shopping and buying from B&H. As a photographer I rely on them to have what I need, when I need it and at a reasonable price. They have never disappointed me.
I've purchased a lot of my gear through B&H over the past ten years. Recently I purchased a light that clearly displayed the accessories included, but when I received the item, one of the accessories was missing. When I contacted B&H to see why, they said that it wasn't included and I should have read the fine print. The accessory was NOT grayed out in the featured images and was clearly shown as part of the purchase. The customer service person was not helpful in slightest and only said that he would bring it up to their Internet team. I checked back a week later and the image is still posted misleading new buyers. I feel that hey should have honored their mistake in visually misleading my decision to buy the item and at least sent me the missing part. They did not. If this keeps happening, I'm going to think about shopping elsewhere online.
I always look to B&H for the best prices when I'm doing comparison shopping online. No complaints here they always take care of me
B & H has always been a vendor that I can count on for selection and optimum high end products. They stand by there sales and work with you if and when issues occur.
They are a company that has integrity.
I will always consider them when I am about to purchase a high end computer part or high end SLR camera.
I have been purchasing from B&H for years and have always had a great experience! Prices are comparable and even sometimes cheaper than Amazon. Customer service is great and shipping is quick!
B & H looks out for the part time professionals just as thorough as the full time professional. I enjoy doing business with them.
You have to do your research about equipment, technology, application etc. yourself before buying at B&H! The sales people are not always 100% knowledgeable about what they sell. You have to find a customer-friendly specialist about what you want to buy which is difficult at peak times. Prices are not better than anywhere else, and you might not like the ethnic bias... If item is in store, checkout is easy. Shipment usually fast and reliable.
Thank you for your order and this feedback. We regret your dissatisfaction. We have multiple tech training sessions scheduled every day for store and telephone sales associates and endeavor at all times to ensure that every one is familiar with all the products in his or her department. We hope to have a usually knowledgeable, friendly staff. If you're ever dissatisfied a manager can quickly reassign you to a different sales associate. -- Henry Posner / B&H Photo-Video
You always get what you are expecting. There may be cheaper but BH saves me time and I know I'm getting a fair price with excellent service.
Their website still has problems with iOS, but it's getting better. Prices are good, phone service is better than it ever has been in the past, and shipping and returns are quite good. I like that they stock much more than either of my local camera stores. I use B&H exclusively for big ticket' items.
Working with one of their people for a home security system. Rep suggested
Cameras, NVR, and switch to make system work together. Put up initial
System with 4 cameras, all worked well. Ordered the remaining 3
Cameras, installed and tried to add to system. System responds that I
Am missing licenses. Now I'm stuck spending hundreds more that I was
Not told I would have to. Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total. As the other NVR had the PoE
Switch build in. What kind of customer service is this? I already
Spent over $1100 now to find out that it'll cost hundreds more. So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service. Sent an email from their website to what I thought was customer service. The reply said sorry for the miscommunication. Failing to tell the customer pertinent information about the products is now a miscommunication. Tried again to customer service and no reply. As of now I will not buy from B&H again.
Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately from "Reported By: jack p" it is impossible to ID you or the transaction. If you'd like us to review the particulars, please contact henryp[at]bhphoto.com with the original B&H order number, -- Henry Posner / B&H Photo-Video
Extremely quick and thoughtful experiences from technical to customer support in answering my questions.
Yes B& H Photo Video was a buck cheaper and Free Shipping! Easy shopping cart - what is there not to love!
B&H has the best deals on tough cable and other network related items. I wish shipping was a tiny bit quicker, but I can always count on them to have what I need and that it will be high quality and as advertised!
Very highly recommended! I have traded with B&H for over 15 years and always can find the items I need in stock and at a great price. Staff are always willing to share expert knowledge!
Talked with Jay Jay, have been a customer since 1980, originally bought 4 Canon F-1s. Still have them in storage.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. Please email your screenshot and the B&H order number to henryp[at]bhphoto.com TIA