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You have to do your research about equipment, technology, application etc. yourself before buying at B&H! The sales people are not always 100% knowledgeable about what they sell. You have to find a customer-friendly specialist about what you want to buy which is difficult at peak times. Prices are not better than anywhere else, and you might not like the ethnic bias... If item is in store, checkout is easy. Shipment usually fast and reliable.
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Thank you for your order and this feedback. We regret your dissatisfaction. We have multiple tech training sessions scheduled every day for store and telephone sales associates and endeavor at all times to ensure that every one is familiar with all the products in his or her department. We hope to have a usually knowledgeable, friendly staff. If you're ever dissatisfied a manager can quickly reassign you to a different sales associate. -- Henry Posner / B&H Photo-Video