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jack p.

2 Level 2 Contributor
  • 11 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Society, Computers & Technology, Clothing & Fashion

Member since December 2015

  • Reviews

    11

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    809

Review Distribution

11 Reviews by jack

4/12/19

Contractor put a B750 in during remodel. Very slow my old lift master was a lot faster and quieter. A plastic cover was busted by contractor before installed. Contacted Chamberlain support through their web site to see about a replacement cover. Tech support replies then acts like they do not receive my reply to them. Waited couple of weeks and try again to have the same thing happen with a different support person.
Then Chamberlain sends me a survey about my experience with support. My responses to the survey explained what happened. I am still waiting for a reply to my survey. I mentioned if no reply that was their reply.

11/5/18

Working with one of their people for a home security system. Rep suggested
Cameras, NVR, and switch to make system work together. Put up initial
System with 4 cameras, all worked well. Ordered the remaining 3
Cameras, installed and tried to add to system. System responds that I
Am missing licenses. Now I'm stuck spending hundreds more that I was
Not told I would have to. Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total. As the other NVR had the PoE
Switch build in. What kind of customer service is this? I already
Spent over $1100 now to find out that it'll cost hundreds more. So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service. Sent an email from their website to what I thought was customer service. The reply said sorry for the miscommunication. Failing to tell the customer pertinent information about the products is now a miscommunication. Tried again to customer service and no reply. As of now I will not buy from B&H again.

henryp20
Henry P. – B&H Photo Video Rep

Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately from "Reported By: jack p" it is impossible to ID you or the transaction. If you'd like us to review the particulars, please contact henryp[at]bhphoto.com with the original B&H order number, -- Henry Posner / B&H Photo-Video

7/30/18

Ordered two pair and ordered wrong item. Sent email asking about correct item.
Reply said to let them know what I wanted to exchange for. I was asking them for help.
No help at all. This morning try to set up return. Their system says ordered over 30 days ago. This was ordered less than a week ago.
Totally lousy company to do business with

Josabanks.com
3/20/18

Order a hat on clearance, Jos.A. Bank Straw Hat CLEARANCE. They ship it in a bag.
I received it crushed and unusable.
Now they won't allow a honest review on their site.

2/3/17

Office manager ask me if I like the photo gray/transitions type lens. I respond that I wish they got darker. Office manager does not order on new glasses and when I asked what I was getting, she got angry. Says didn't order transitions/photo gray because I said I didn't like. I never said any such thing. I said I wish they got darker. Lousy listening skills. Lousy skills to get the customer what they want or what is best for them.
While waiting for the correct glasses to be made I went back to the store to get my everyday glasses adjusted. This same office manager refused to help me. I left after waiting over an hour. I went back again the following week to be treated the same by this office manager.
Best part is the eye DR at this location is a friend of my brother in law.

10/20/16

Had for few weeks now. Just noticed seems already coming undone. At over $20/pair I'd expect them to last little longer.

10/6/16

Ordered several pairs of shoes over few years. Previously when needed to return was easy and full return, no restocking fees. Ordered a pair too small, returned and ordered larger.
Charged restocking fee. Replacement pair still too small, charged restocking fee.
The reason I didn't set up return as exchange, last time I tried that shoebuy was impossible to deal with. Wait 3 weeks for the replacement pair.
Glad shoebuy is losing lots of customers.

I'd rather pay for return shipping than restocking fee. I will never buy from this site again unless they change this policy.

Darren, shoebuy started this new policy. It is shoebuys fault that so many are no longer customers and feel as they do. Sounds like those that started the site failed to understand how much the free returns would cost them. Their failure can cause shoebuy site to go away for all I care now. Actually I hope it does.

You recommend for the customer to continue to talk to customer service. That is the biggest joke yet. Your CSR's don't care. I tried to have the other charge removed as I ordered another pair. You shouldn't mislead others by your trying to "save face" to your employer. Glad that many see right through those games.
You want your customers to return? Bring back the free returns

shoebuym
Darren I. – Shoes Rep

Hi Jack! We are so sorry to hear about this experience! If you returned and ordered a larger pair, you should not have been charged a restocking fee because that would have counted as an exchange. Our exchanges are always 100% free because we want our customers to find something they LOVE.

6/4/16

Tried ot order online. After entering my information during checkout, hit place order (or whatever it said) to be taken back to my basket. Not sure if order went through or not. Try on-line chat, the person said they could not look it up and to wait to see if charge went through. Repeat this time say pay later. Finally worl through all this mess with placing the order.

I sent email for tracking number. Reply said shipping tomorrow. I send another email no tracking number. Reply said ships tomorrow. Website says usually ships within 24 hours.
Now I'm not happy with everything that has happened with this website. I reply back to cancel the order. To be told they might not be able to stop shipment. Another sign of a great company to deal with.
I can't even say if product any good or not. Now I lost out on other sites sales.
The only thing this site could offer me was, an apology. What is it with all these companies that think a sorry that is not real means anything?

I hope if you deal with these people you have better luck than I did

5/31/16

First they told me I would get 3 credits for movies. I was able to use only 1 of them. The others disappeared. The last 5 movies I watched from RedBox have not played all the way through without freezing, having to stop and restart etc.
Not worth the trouble of finding a movie, holding, getting to not be able to watch is a joke.
Contacting redbox would only help if redbox cared.
Lack of customer service to me equals I will no longer be a customer of redbox.

12/29/15

Received the wrong item, contacted by email, received reply quickly and return/exchange was handled quickly all during the week of Xmas.
Highly recommend

12/15/15

Received item is not what I expected. Contacted 1800wheelchair.com about a return. That was over 3 weeks ago. Today I receive email about shipping status. I inquired about a return and refund not shipping status when I already have the product.

Run away from this place

EDIT: to make Darren happy I have since received refund only after contacting the BBB and filing a complaint.

darreno10
Joseph P. – 1-800Wheelchair.com Rep

I'd like to investigate what happen and expedite any refund. Please email me directly: darren@1800wheelchair.com

jack Has Earned 16 Votes

Jack P.'s review of josabanks.com earned 2 Very Helpful votes

Jack P.'s review of 1-800Wheelchair.com earned 6 Very Helpful votes

Jack P.'s review of CompressionSale earned a Well Said vote

Jack P.'s review of CompressionSale earned 2 Very Helpful votes

Jack P.'s review of DebSpecs earned 2 Very Helpful votes

Jack P.'s review of Nationwide Vision earned a Very Helpful vote

Jack P.'s review of Shoes earned a Very Helpful vote

Jack P.'s review of RedBox earned a Very Helpful vote

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