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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Always reliable; great service in the store or on line. They stand behind their products. If you have a question when on line you can chat with an expert. Been doing business with them for several years and never a disappointment.
I've been ordering from B&H for many years now and been very happy with the products, shipping and the chat service when I need help
You can try or play with everything, and even if you decide to bring it back, there's never a problem.
I have ordered several items from B&H Photo Video and have always had a good experience. The products shipped quickly and were received in less time than anticipated. Their sales are great and often priced that are better than anywhere else. Add the free expedited shipping and (in my case) no sales tax, and your purchase has even more value for less cost. I am a very satisfied and happy customer who will continue to shop B&H.
I don't bother to go anywhere else for electronics. I have been using B&H for years. They always has the best price!
B&H is the sort of old-fashioned company you seldom find in today's "quarterly sales" world. They will take the time and effort to make sure you the customer are happy. They stand behind the sales, and will offer assistance after the purchase, if need be. You can trust B&H Photo.
B&H always has what I need at a good price. They're such a dependable store and have great customer service if you have questions.
B&H usually has what I'm looking for at good prices. Service and delivery are usually excellent, I have been buying from them for 30 years!
I have used B&H for the last 10 years. The customer service is incredible. I had to return something a few years ago and it was no problem at all. I love this company and their products. I only buy my video and camera products from B&H. I won't shop anywhere else when it comes to video and camera needs. Such a great company.
B&H has always been a light at the end of the tunnel for me. Not knowing exactly what piece of equipment I need is just as easy as a phone call to one of the knowledgeable staff members and I'm directed in the right direction. It's a super store loaded with all kinds of cool gadgets.
B&H is my first choice for photo, video and other technology needs. Their service and pricing cannot be beat. I have never been disappointed with a purchase. The reviews help me to make the best choice for my needs. Returns are easy. I am a happy customer and will keep coming back.
The Guys at BH photo are awesome. Courtesy and knowledge of products is good. I like buying from them. No sales tax for me in Texas is a bonus.
Close to twenty years of service and its all been excellent. Have always found what I was looking for. Prompt service and accurate descriptions of products. Very pleased!
If you play with high end electronics long enough, you'll deal with plenty of companies; sometimes directly with manufacturer's (Intel, Gigabyte) over warranty claims, sometimes with vendors over returns. But rarely will you find a customer service experience like you'll get at B&H. Contacting them about as issue is like calling your buddy to help you, or calling that little store you always go to that knows your name. The person you talk to will personlly handle your claim, personally call you back, not pass you off to someone else because they're tired of dealing with you. I look here first for my high end motherboards, graphics cards, etc, and unless the price is drastically different, which it rarely is, I try to buy from here first because of the peace of mind of knowing how I'll be treated.
Excellent stock of photo and audio gear, fast service. Long history of reliable service for me. Knowledgeable staff when you need them.
I am a huge amazon fan, but usually if its tech related I prefer to use B&H, simply because the customer service is always top notch.
B&H provides great information and fabulous service. Don't waste your time looking elsewhere for technology. They represent the best products with the best prices and service.
I remember buying my first Nikon lens from B&H back in '95. Have since bought multitudes of camera equipment, Big Screen TV's, Cellular phones, Headphone's and Audio Speakers from them. Not once have they ever let me down! - Robert B.
Everything is excellent, but i wish to see more oftenly real good deals especially on cameras on studio lights and on lenses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members