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B&H Photo Video

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www.bhphotovideo.com

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Overview

B&H Photo Video has a rating of 4.32 stars from 3,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.

  • Service
    333
  • Value
    344
  • Shipping
    338
  • Returns
    213
  • Quality
    324
Positive reviews (last 12 months): 69.6%
Positive
48
Neutral
0
Negative
21
122
See all photos

What reviewers want you to know

Positive highlights

  • The web site is easy to navigate and is packed with information on products.
  • I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.
  • 2022 Customer Choice Winner

Critical highlights

  • In short, the customer service has gone to hell in a hand-basket and they could not care less.
How would you rate B&H Photo Video?
Top Positive Review

“Always the Best”

JD R.
1/28/24

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Top Critical Review

“Don't buy from B&H--deceptive marketing!”

Mark M.
2/18/24

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

Reviews (3,794)

Rating

Timeframe

Other

Reviews that mention popular keywords

web site (106) sales tax (58) customer service (517) quality products (58)
Thumbnail of user jdr35
1 review
0 helpful votes
January 28th, 2024

I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?

Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolasc186
1 review
0 helpful votes
March 22nd, 2024

Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.

I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.

Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.

As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.

Tip for consumers:
B&H may not allow order placement during holidays

Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,

Value
Shipping
Quality
Thumbnail of user fatsfuel
1 review
0 helpful votes
February 18th, 2024

Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.

Products used:
MacBook Pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryp20
Henry P.

Mark: Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we clearly say "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." We will make an exception and offer an even exchange if the computer is defective out-of-the-box.

Amazon's computer return policy is online at https://amzn.to/48m40B2. There they say, "...New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery." Remarkably similar to our policy. -- Henry Posner / B&H Photo-Video

Thumbnail of user jwsanderson82
1 review
0 helpful votes
February 29th, 2024

I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism

Thumbnail of user amandat1288
1 review
0 helpful votes
December 2nd, 2022

B&H is great with their new products. I have spent thousands of dollars (as we photographers do) over the last few years at B&H. However, on this most recent purchase I opted to take advantage of a special financing with their Payboo card program ran through Comenity Bank. I ended up paying it off in full after three months because their system was always "down" for payments and charged you $50 late fees. Then their system was conveniently down once balance was paid in full and were unable to report payoff to bureaus. I do not know if this is an actual affiliation with B&H or this is who they choose to represent them. Either way I will take my business elsewhere while they use Comenity Capital for their in house financing.

Tip for consumers:
Do NOT use their in house financing

Products used:
Products were find

Service
Value
Shipping
Quality
Thumbnail of user derekc477
1 review
0 helpful votes
January 24th, 2024

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure

Value
Shipping
Quality
Thumbnail of user luzc183
1 review
0 helpful votes
February 1st, 2024

Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!

Products used:
Batteries for camcorders

Thumbnail of user nutraliteave1
1 review
0 helpful votes
March 3rd, 2024

I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business

Thumbnail of user michaelt1470
1 review
0 helpful votes
July 24th, 2020

The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.

Thumbnail of user thomasb4677
1 review
0 helpful votes
January 30th, 2024

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

Products used:
Samsung solid state drive

Thumbnail of user douglass324
1 review
0 helpful votes
February 11th, 2020

I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!

Thumbnail of user henryp20
Henry P.

Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video

Thumbnail of user brodiek12
1 review
0 helpful votes
February 20th, 2024

B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.

Service
Value
Shipping
Quality
Thumbnail of user gaggeorges
1 review
0 helpful votes
February 21st, 2024

I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.

Products used:
memory card camera

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenjessicaa22
1 review
0 helpful votes
February 22nd, 2024

Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timm71104
1 review
0 helpful votes
December 13th, 2023

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

Products used:
hikvision video camera

Service
Value
Thumbnail of user danp703
1 review
0 helpful votes
December 1st, 2020

Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.

Thumbnail of user michaelh2351
1 review
0 helpful votes
May 21st, 2020

I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.

Thumbnail of user theodorej19
1 review
0 helpful votes
May 26th, 2020

B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.

Thumbnail of user dilipp35
1 review
2 helpful votes
November 30th, 2023

Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.

Service
Returns
Thumbnail of user henryp20
Henry P.

Thank you for your order and this feedback. We regret your dissatisfaction. Please email henryp@bhphoo.com with a note and the original B&H order number so I can see if there's a amicable resolution to this. -- Henry Posner / B&H Photo-Video

Thumbnail of user kurtm307
1 review
0 helpful votes
August 4th, 2020

I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!

Thumbnail of user sysrods
1 review
0 helpful votes
January 3rd, 2024

I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.

Thumbnail of user chuckt61
1 review
1 helpful vote
March 27th, 2020

These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.

Thumbnail of user jamesb2915
1 review
0 helpful votes
April 12th, 2020

I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.

Thumbnail of user danielkeating92
1 review
0 helpful votes
December 31st, 2023

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

Service
Value
Returns
Quality
Thumbnail of user henryp20
Henry P.

Thank you for your order and this feedback. We regret your dissatisfaction. During our product return period it is our policy to exchange a defective computer for another of the same brand and model. When the return period time has expired the customer is directed to the brand's warranty service. I'd like to know more about this but cannot ID the customer or transaction. Please email me at henryp@bhphoto.com and include the original B&H order number. -- Henry Posner / B&H Photo-Video

Thumbnail of user aaronb241
1 review
0 helpful votes
November 8th, 2018

You have to do your research about equipment, technology, application etc. yourself before buying at B&H! The sales people are not always 100% knowledgeable about what they sell. You have to find a customer-friendly specialist about what you want to buy which is difficult at peak times. Prices are not better than anywhere else, and you might not like the ethnic bias... If item is in store, checkout is easy. Shipment usually fast and reliable.

Thumbnail of user henryp20
Henry P.

Thank you for your order and this feedback. We regret your dissatisfaction. We have multiple tech training sessions scheduled every day for store and telephone sales associates and endeavor at all times to ensure that every one is familiar with all the products in his or her department. We hope to have a usually knowledgeable, friendly staff. If you're ever dissatisfied a manager can quickly reassign you to a different sales associate. -- Henry Posner / B&H Photo-Video

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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL

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4.3
3,794 reviews
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