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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been doing business with B&H for close 30 20 years. BH has never been failed my trust to them. It is one of the main reasons that kept me to enjoy their wonderful service.
Had the products that fit my needs. But had something going on that didn't allow me to place my order for several hour due to a company event.
Simply the best to buy from and to do business and support with. A pure joy. From answering questions with perfect knowledge and experience to quick response to concerns and problems to an amazingly designed website. 5 stars through and through.
B&H website is easy to use. B&H is honest and provides thorough info by email or telephone. They have an amazingly broad product selection.
I called to get an expert comparison between two Epson printers. The associate was courteous, patient and knowledgeable.
Have been ordering merchandise from B&H for the past 40 years, never had problem and will continue to do so.
Paul & Susie
The most perfect shopping experience in existence. Period. B&H has the best UX, the best customer service, the best support. I wish every business was as amazing as B&H.
One of the best - trustworthy - I have been shopping at B&H for all of my photography gear and I have never been let done. They are a wonderful company. The quality of products is strong, the service is quick and professional and they carry everything.
"you can shop around if it amuses you and you have the time, but you will never get better or more knowledgeable service or a better price than at B&H." Also they are easy to reach on the phone for advice and I can't ever recall not being told "why do you want to spend so much: let me tell you what you need." They run a business like a business should be run!
Quick customer satisfaction, great choices, great prices. Often I go to B&H first, before even doing an on-line search for the best price. Very happy - keep up the great work!
I can always find what I need at a good price at B@H! I have been shopping at B@H since 1984! The people they have working there know their stuff and are always polite and helpful!
This is my 2nd time ordering with B&H. First time was fantastic. Had a good chat online about the products I ordered, everything turned out to be accurate. Very happy.
My customers absolutely love this case! Always shipped when promised. Great guys to deal with. My most recent order dispatched the same day as I ordered it! Wonderful.
They have always been fast and fair with prices and very reliable. I have been using them for years and never had a problem.
I needed a device to connect 2 Apple Macs to a single Monitor and Keyboard. Used chat and tech support pointed me to the correct device and naturally thay had the best price on the Web.
Always simple and pain-free ordering from BH! Was a go-to for my father back in the 70's for his equipment and now an essential establishment for the next generation of artists.
B & H has a very good selection in stock. Their prices are as good, or better than you will find anyplace else. They process orders quickly, and meet the times that they provide.
My goto place when i need to have it without issues or problems-always...
They are my go-to for tech. Best prices and the best shipping options. Easy website to navigate. Highly recommend.
The items was in stock the most of times.
They ship the items the same day (most of times)
And the items was tax free.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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