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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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Washington
1 review
0 helpful votes
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I have been doing business with B&H for close 30 20 years. BH has never been failed my trust to them. It is one of the main reasons that kept me to enjoy their wonderful service.

Date of experience: October 22, 2018
Washington
1 review
0 helpful votes
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Had the products that fit my needs. But had something going on that didn't allow me to place my order for several hour due to a company event.

Date of experience: October 22, 2018
Idaho
1 review
0 helpful votes
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Simply the best to buy from and to do business and support with. A pure joy. From answering questions with perfect knowledge and experience to quick response to concerns and problems to an amazingly designed website. 5 stars through and through.

Date of experience: October 22, 2018
Texas
2 reviews
0 helpful votes
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B&H website is easy to use. B&H is honest and provides thorough info by email or telephone. They have an amazingly broad product selection.

Date of experience: October 21, 2018
Texas
1 review
0 helpful votes
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Ask B & H!
October 22, 2018

I called to get an expert comparison between two Epson printers. The associate was courteous, patient and knowledgeable.

Date of experience: October 21, 2018
California
1 review
0 helpful votes
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Good service.
October 21, 2018

Have been ordering merchandise from B&H for the past 40 years, never had problem and will continue to do so.
Paul & Susie

Date of experience: October 19, 2018
Ethan R.
Washington
1 review
0 helpful votes
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Total Fanboy
October 21, 2018

The most perfect shopping experience in existence. Period. B&H has the best UX, the best customer service, the best support. I wish every business was as amazing as B&H.

Date of experience: October 18, 2018
Connecticut
2 reviews
0 helpful votes
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One of the best - trustworthy - I have been shopping at B&H for all of my photography gear and I have never been let done. They are a wonderful company. The quality of products is strong, the service is quick and professional and they carry everything.

Date of experience: October 18, 2018
Texas
1 review
0 helpful votes
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"you can shop around if it amuses you and you have the time, but you will never get better or more knowledgeable service or a better price than at B&H." Also they are easy to reach on the phone for advice and I can't ever recall not being told "why do you want to spend so much: let me tell you what you need." They run a business like a business should be run!

Date of experience: October 18, 2018
District of Columbia
1 review
0 helpful votes
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Quick customer satisfaction, great choices, great prices. Often I go to B&H first, before even doing an on-line search for the best price. Very happy - keep up the great work!

Date of experience: October 18, 2018
California
1 review
0 helpful votes
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I can always find what I need at a good price at B@H! I have been shopping at B@H since 1984! The people they have working there know their stuff and are always polite and helpful!

Date of experience: October 17, 2018
Virginia
1 review
0 helpful votes
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This is my 2nd time ordering with B&H. First time was fantastic. Had a good chat online about the products I ordered, everything turned out to be accurate. Very happy.

Date of experience: October 17, 2018
North Carolina
1 review
0 helpful votes
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My customers absolutely love this case! Always shipped when promised. Great guys to deal with. My most recent order dispatched the same day as I ordered it! Wonderful.

Date of experience: October 17, 2018
Missouri
2 reviews
0 helpful votes
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Very reliable
October 18, 2018

They have always been fast and fair with prices and very reliable. I have been using them for years and never had a problem.

Date of experience: October 16, 2018
New Jersey
1 review
0 helpful votes
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Perfect Device
October 17, 2018

I needed a device to connect 2 Apple Macs to a single Monitor and Keyboard. Used chat and tech support pointed me to the correct device and naturally thay had the best price on the Web.

Date of experience: October 15, 2018
New York
1 review
0 helpful votes
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Always Dependable!
October 17, 2018

Always simple and pain-free ordering from BH! Was a go-to for my father back in the 70's for his equipment and now an essential establishment for the next generation of artists.

Date of experience: October 15, 2018
Arizona
1 review
0 helpful votes
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B & H has a very good selection in stock. Their prices are as good, or better than you will find anyplace else. They process orders quickly, and meet the times that they provide.

Date of experience: October 15, 2018
Pennsylvania
1 review
0 helpful votes
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Always 100%
October 17, 2018

My goto place when i need to have it without issues or problems-always...

Date of experience: October 15, 2018
Connecticut
1 review
0 helpful votes
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Always the best
October 15, 2018

They are my go-to for tech. Best prices and the best shipping options. Easy website to navigate. Highly recommend.

Date of experience: October 14, 2018
Mexico
1 review
0 helpful votes
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Great Service
October 12, 2018

The items was in stock the most of times.
They ship the items the same day (most of times)
And the items was tax free.

Date of experience: October 11, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States