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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Easy and abundant. Everything I ever thought I wanted and more can be found. So far this site is great. Reviews are very elaborate but have few pictures. I don't know if this is a feature of the site or of the users.
This online shopping experience is top notch I'm able to find everything that I need quickly knowing that once I order it my purchase will be shipped out promptly. In the unlikely event that something goes south, I'm confident that B and H will help me sort it out promptly. I trust them with shopping for my more expensive items all the time.
These guys are the best... great prices quick free shipping how can you go wrong. In the last 20 years I think I had to return 1 or 2 items and it was no problem. Fantastic!
I buy all my stuff from B&H they are the most knowledgable their web site is easy to navigate and helps you figure out what accessories you need. A1 all the way!
My experience buying from B&H Photo Video has been amazing. They have had everything that I look for and at great prices.
I reached out to Sales Department at B&H Photo Video and Pro Audio because I wanted to find a comparable product sold by B&H for one sold on eBay.
Dante M did the research and gave me the information pronto. Comforting experience!
I called for info on a rrs quick release clamp for a rss ball head I just purchaised There are a few and I wanted top get the right one. I spoke to the first expert and he didn't know the difference of the clamps. So he put me on with a different Expert he didn't understand what I wanted. Then he told me I needed a plate. When I told him there were 3 clamps he told me I needed the wrong one. Then put me on hold for 20 minutes. Thank god I called really Right Stuff and told me the right one.
Both were very rude. I will never buy anything from B &H again. Always use Adorama there customer service are informed and Professional. I will go on every website to c share this experience.
B&H has the selection, prices, and knowledge. They sell quality gear! With a great staff and quality product base, why shop elsewhere?
Informative, quick and easy has ALWAYS been my experience. It's the first and last place i always go for my photo equipment needs.
Been with these folks for the past 5 years and Never had a single issue with B & H. Always on time deliveries and always fair prising. I love their keeping in touch emails informing me of B & H's specials. Service with a smile. Just wish B & H was closer to New Hampshire so I could go and visit their store. Alas, not the case! One day I will go NY for a visit. Maybe even take-in a NYY game.
I'm happy with the cervices I receive, cordial know leg able people, grate prices.
Going to the store is always a pleasant adventure, except the NY traffic Different story...
In my experience, if B&H Photo Video doesn't have it ... you probably don't need it. Their selection is extensive, prices are competitive, and shipping has typically been quick.
I'll always shop electronics through B&H. Great prices, great service, no tax, free shipping, tutorials. The works.
My media company "Still to Reel Productions" has been working with B&H over 5 years and has never been disappointed. Great technical advice and support and high quality products. Keep doing what you do B&H!
Excellent inventory, product descriptions, excellent fast and free shipping. Everything arrives on time, brand new and well packaged. Excellent customer service.
The website makes it easy to find what I want, easy to change credit cards, my items will arrive tomorrow, and the pricing is really good.
Great service. Never any unpleasant surprises. The search engine delivers the results I need without having to refine the search criteria multiple times.
I just bought a 500GB SSD for only $99.99.The price is great. It comes with free 2x days shipping. There is no sale tax charge since I am from out of state.
I love the ease of comparing items on B&H. I'm a photographer in Los Angeles and all my gear ships from the East Coast because I refuse to use anyone but B&H!
Always great selection and prices. I almost always find just what I'm looking for and at a great price. Fast shipping too!
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret this uncharacteristic experience and apologize. If we could ID the people here who disappointed you we would share this comment with their managers. -- Henry Posner / B&H Photo-Video