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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Staff there have helped me with several acquisitions and, in one instance, actually steered me to a less costly option (that better helped me) than I had been planning on. Will be coming back often.
B&H performs as the kind of store you'd be proud to work at - perfect to order from - and quick to make things right if there's any error. In my experience they're flawless.
I have always enjoyed shopping with B&H in person or online. Great selection, prices and customer service.
I always check B&H first before making any electronics service. Their shipping service is almost too speedy. So far my experience with customer service has been great.
Why go anywhere else? You cannot find it less expensive and their customer service is great because they answer the phone and they are smart reps.
Wonderful setup of the site, very easy to search & scroll & B&H works along with USW Union the last I have known, really like this because I work Union all my life I have bought this with easy returns if necessary & prices are good & competitive!
Great Prices, Good Variety of Product Choices, Easy Website Navigation, Fast & Easy Check Out! Will come back again!
Excellent discount and best product, love my macbook pro, the best brand in the best store, Immediate answer of queries, thanks for everything
They always have exactly what I'm looking for, the ordering process is easy, receive items promptly, and the company stands behind what they sell.
Having bought from them before, excellent website, best prices, fast delivery. B&H does it right. New product properly boxed/packed. All on-line sellers could learn something from B&H.
B and H is the place to go for quality products, fast shipping great customer service. I have tried to order paper from other sources and it arrives damaged; never the case with B and H.
I needed to re-order some inkjet printable CDs' In just a couple minutes the old order was pulled up, the re-order issued, and the deed was done. And the price is always competitive.
I've never been disappointed with anything I've ordered from you guys. All my friends that I recommended you to agree with my assessment.
I love B & H Photo... website is easy to use, prices are great and products arrive on or ahead of scheduled delivery date!
I have been purchased items from B&H for many years. I really love the their web site purchase format, quick delivery, accurate on orders. Never have problem with orders.
I searched for a camera store that had the brand new Fuji XT-4 silver camera in stock and was excited to see B&H had what I wanted in stock! B&H is a great store to do business with and I will return yet again to buy all my camera needs with them!
I have been buying from B & H for many years. I have had exemplary service and support. I highly recommend B & H for all of your electronic needs.
B&H is wonderful for me as a professional photographer. I need equipment often and I live in the suburbs. It isn't always easy for me to get to the city and take the time to shop at expensive camera stores. The prices are excellent at B&H and I value the opinions of the staff.
Price, selection, customer service. The best place hands down is B&H. I've been a customer for almost 20 years.
For camera and electronics B&H is one of my go to places. The only reason I gave it 4 stars instead of 5 is I placed the purchased item in my cart last week, got distracted for a couple hours and went back and it was $20 more. Today it is $3 less than it was last week. I realize prices are volatile but that is a bit much. I already bought one somewhere else and when I was looking for where to buy another an ad popped up showing B&H had it cheap again!
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for this feedback. Our web search options include filters for each genre and each page to help you narrow the range of search results. When you use them you should not get too many items to choose from. -- Henry Posner / B&H Photo-Video