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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B & H Photo is a great resource for anything photo or computer related. I always check with them before looking anywhere else. Great Staff, prices and selection!
It's harder to compete with behemoths like Amazon these days, but B&H does it, with quick and great service. If you're looking to support other businesses online, here's one to choose.
I've been using B & H for over 18 years. Satisfied always in pricing, delivery, in communication even in returning items. Roll Model of Business!
Easy to navigate site. Lots of outstanding products at the best prices. The product specs are helpful as well as the product reviews. Always great service.
Very easy to order and details easy to follow. The online reviews were helpful to making good decisions.
I am a dedicated B&H customer and have been for many years. I have no complaints and no reservations. They are the best!
They have every type of phone, camera, computer.
They stand behind all there products.
I have been in NY at there store it was floor after floor
Of great products.
I always get a great deal with B&H! I have purchased everything from computer systems to patch cables from them.
Best selection, clear content and very helpful staff! They answered promptly and quickly to my queries and helped me optimize my selection. Well done B&H!
I have been purchasing from B&H for 20 years - both as an independent and managing media producers. I could not be happier with the service, price, and compare/contrast options on the website.
If three's ever anything I need and can't find locally B&H is the fastest easiest and most reliable solution.
I have been doing business with B&H Photo for about a year now and have been very pleased with the product selection, prices and quick shipping.
Always quick ship, AWESOME Customer service. Keep up the good work! Sometimes just an email will take care of any issue. And quickly!
The entire process and experience of finding/evaluating/purchasing products at B&H is the best. The comparison between products feature is pretty good, but could be better. Adding of the small video clips for products is a nice feature. I always come to B&H when I'm looking at or for photo and video gear.
Placed order with charges and shipping exactly as desired - not one single problem. Other websites should do there best to emulate the B&H model!
B&H is a Place safe and secure I'm doing business with B&H for Years, since they were on 17th. Street. To many years ago. I bought all my videos equipment there. I highly
Recommend
I have never been disappointed with B&H. All I have purchased through the years has always arrived quickly and packaged well. I have never had to return an item because of a defect. Their customer service and product knowledge is second to none!
I have been a customer for over 5 years and have never had a bad experience. Love the excellent service and fast delivery.
I've been a customer of B&H for more than ten years, purchased countless of Leica cameras for myself & for my friends. I enjoy their tax free (shipping to CA) and free shipping! And their price is reasonable!
Simply the best! From the ease of finding items, to item descriptions, to site navigation and checkout simplicity... B&H is heads above the rest. And let's not forget their stellar Customer Service. My GoTo store for all things video.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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