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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have bought all my photo needs through B & H and am happy with my purchases and the service from all concerned...thanks B&H.....My credit cards appreciate your business...
Fast delivery great service. I have been using B&H for years now without problem. Their online tools let me find the product I am looking for quickly.
All aspects of the experience with B&H are great, especially dealing with Jerry at the Nikon stand. He is so knowledgeable.
B&H is a GREAT company to do business with. Quick to ship, product as described. I will continue our business relationship.
Makes informed shopping a pleasant and possible experience.
I feel as if I have delt with an honest and caring vendor that wants to inform me so that I can make my best choice.
Howard D
B&H is the best. I shop others and they don't have what I want in stock, B&H does. I get free shipping etc. They want my business and they show it.
I have shopped B&H since I bought my first camera from them in 1977, Canon FTB (which I still have.)
They always put the customer's best interests first. They are solid, if things go wrong they make it right and have proved themselves over time.
Their price is always great and at minimum as good as anyone else.
I trust them to take care of me. That's the bottomline.
I had always heard from my professional photographer friends that B&H Photo Video was the best place to find great equipment at amazing prices. I finally realized this in 2018 when I bought my drone and it was such a good deal! I recommend this place for anyone looking to buy some quality products, you won't be disappointed with their websites ease of use and their inventory. I'll be heading back to B&H Photo Video from now on.
Excellent pricing on the items I want to purchase and very quick shipping. I am redoing my 98 year old Mother's photo albums that span almost 100 years. B&H is now my go-to supplier for photo albums and filler pages. Thanks!
I just ordered a new Wide Angle lens for my camera to replace an older damaged lens. As always, ordering from the internet site is easy and a terrific experience. Can't wait to receive this items and get back into my business of Real Estate Photography.
The ease of check out is only exceeded by the ease of finding what i needed. I am a happy return customer!
Over the past few years I have ordered from them several times. I've also had to return something, and exchange something. Have had no problems for them at all. I'd use them again.
I ordered a large format printer from here and everything came as described. I think they are a very reputable company.
I'm customer of B&H since very long time. Every time I had very good experience.
Thank you very much.
I have purchased camera equipment from B&H for years. This is my first computer purchase. They had what I wanted in stock and could get it to me faster than the custom build from Apple. Same machine!
B&H Phoo Video has been my go to store for six years, back when I bought my first camera and began producing video full time. Ethical, helpful, knowledgeable, and great customer support. The fact that they shut down for Sabbath and Jewish holidays (though a bit inconvenient for customers) says something very positive about the company. BTW, I am not Jewish, I'm an evangelical Christian.
Hunted the internet over looking for a tripod with the same shoe as my ez pod jr. The representative from Slik told me this was what I needed and gave me a link to B&H.
In and through the years, you have been my go-to for photo needs. You're live sales help has never steered me wrong. I really depend on B&H.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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