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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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California
1 review
0 helpful votes
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I've shopped at B&H since long before the internet, and have always found great selection of products and service.

Date of experience: August 15, 2018
Georgia
1 review
0 helpful votes
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Lost a rewards # and customer service was very pleasant in finding the number and re-mailing it to me.

Date of experience: August 15, 2018
Alabama
1 review
0 helpful votes
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ALWAYS THE BEST
August 15, 2018

I have been a professional sports videographer for 11 years now and EVERY SINGLE TIME I order equipment from B&H it's delivered fast and the quality is always top notch. I will always trust B&H. In my mind, no other company is better. And, I LOVE the tutorials on YouTube. Very helpful.

Date of experience: August 14, 2018
El Salvador
1 review
0 helpful votes
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Excellent expirience
August 15, 2018

This website really make simple the expirience to buy, I recommend; not to my custumers, but yes for other people who loves the technology and is looking for an easy and safety place

Date of experience: August 14, 2018
Texas
1 review
0 helpful votes
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Love B&H!
August 15, 2018

I've been ordering from them since the late 90's. Never been disappointed. Always excellent prices and fast shipping. Customer Service is second to none!

Date of experience: August 14, 2018
Uruguay
1 review
0 helpful votes
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Excellent ascesors!
I don´t have time to wait for a touch in spanish, but it´s not a problem. I will buy another products here, think a canon 6d
Love bh!

Date of experience: August 14, 2018
Louisiana
1 review
0 helpful votes
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I have ordered several Nikon DSLRs, high-end Eizo monitors, all of my Nikon lenses, speed lights, camera bags/packs and many other accessories and i never worry about any of it after placing my order. B&H simply delivers what they say they will deliver.

Date of experience: August 13, 2018
Kentucky
1 review
0 helpful votes
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Web site is responsive, easy to navigate and is what I have grown to appreciate about B&H!
Always use B&H for convenience and customer support!

Date of experience: August 13, 2018
Massachusetts
1 review
0 helpful votes
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Great site, with knowledgeable and friendly customer support! Fast shipping as well!
I found the products I needed at reasonable prices. The reviews were pretty helpful as well!

Date of experience: August 13, 2018
Washington
1 review
0 helpful votes
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Love B&H Photo!
August 14, 2018

Free expedited shipping!? B&H has everything I need at great prices and they ship really fast. Customer service is second to none!

Date of experience: August 13, 2018
California
2 reviews
0 helpful votes
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Dependable company, well designed website, best in the business for all photography and video needs.

Date of experience: August 13, 2018
Georgia
2 reviews
0 helpful votes
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Always great. Fast Shipping. Been using them for years for all types of purchases. I've never had any problems with these folks. Im 59 and started using them in my 30's

Date of experience: August 12, 2018
North Carolina
1 review
0 helpful votes
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I use B&H for professional and personal photography/video needs and I very rarely need, or want, to use any other company.

Date of experience: August 12, 2018
Missouri
1 review
1 helpful vote
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The Best!
August 12, 2018

I've been a customer of BH Photo for years! They always are prompt on delivery and service! Love it.

Date of experience: August 12, 2018
Georgia
1 review
0 helpful votes
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Thank you - as always! Immaculate! You guys are second to none! I wish I lived closer - or you guys would have a store in Atlanta!
I would like to sell/trade in several of my older equipments. I will try online in a few weeks.
- Michael Seres

Date of experience: August 12, 2018
Tennessee
1 review
0 helpful votes
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B&H offers a very wide variety of professional quality photo, video, and audio equipment. B&H offers sound advice and competitive pricing. Free shipping and no tax is a very big plus, as well. I am a loyal B&H customer -for very good reasons!

Date of experience: August 10, 2018
Pennsylvania
1 review
1 helpful vote
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Without discussion the first site I go to for all photo, computer and related items. B&H sets the standard for service and customer care from the design of their website to the final delivery of the product, there is none I have found to be better within their arena of products. If ten stars were possible I would assign them to this company.

Date of experience: August 10, 2018
Virginia
1 review
0 helpful votes
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This is my second order in about a week's time and I couldn't be more pleased with the entire process from online ordering to the actual deliver. The prices are very reasonable and competitive and the process effortless. Thank you!

Date of experience: August 10, 2018
South Carolina
1 review
0 helpful votes
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I don't even look anywhere else for photo and tech gear anymore. B & H always has the best price and service - which saves me time and money.

Date of experience: August 10, 2018
Wisconsin
1 review
0 helpful votes
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Good business
August 10, 2018

Talk about quick and easy. Website allows you to pull up past orders and re-order same items without looking them up Outstanding discount on walkie talkies. Great chat service for discount. GOOD SERVICE great Chat I don't know how much that I can brag about the service.
Great job

Date of experience: August 10, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States