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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I've shopped at B&H since long before the internet, and have always found great selection of products and service.
Lost a rewards # and customer service was very pleasant in finding the number and re-mailing it to me.
I have been a professional sports videographer for 11 years now and EVERY SINGLE TIME I order equipment from B&H it's delivered fast and the quality is always top notch. I will always trust B&H. In my mind, no other company is better. And, I LOVE the tutorials on YouTube. Very helpful.
This website really make simple the expirience to buy, I recommend; not to my custumers, but yes for other people who loves the technology and is looking for an easy and safety place
I've been ordering from them since the late 90's. Never been disappointed. Always excellent prices and fast shipping. Customer Service is second to none!
Excellent ascesors!
I don´t have time to wait for a touch in spanish, but it´s not a problem. I will buy another products here, think a canon 6d
Love bh!
I have ordered several Nikon DSLRs, high-end Eizo monitors, all of my Nikon lenses, speed lights, camera bags/packs and many other accessories and i never worry about any of it after placing my order. B&H simply delivers what they say they will deliver.
Web site is responsive, easy to navigate and is what I have grown to appreciate about B&H!
Always use B&H for convenience and customer support!
Great site, with knowledgeable and friendly customer support! Fast shipping as well!
I found the products I needed at reasonable prices. The reviews were pretty helpful as well!
Free expedited shipping!? B&H has everything I need at great prices and they ship really fast. Customer service is second to none!
Always great. Fast Shipping. Been using them for years for all types of purchases. I've never had any problems with these folks. Im 59 and started using them in my 30's
I use B&H for professional and personal photography/video needs and I very rarely need, or want, to use any other company.
Thank you - as always! Immaculate! You guys are second to none! I wish I lived closer - or you guys would have a store in Atlanta!
I would like to sell/trade in several of my older equipments. I will try online in a few weeks.
- Michael Seres
B&H offers a very wide variety of professional quality photo, video, and audio equipment. B&H offers sound advice and competitive pricing. Free shipping and no tax is a very big plus, as well. I am a loyal B&H customer -for very good reasons!
Without discussion the first site I go to for all photo, computer and related items. B&H sets the standard for service and customer care from the design of their website to the final delivery of the product, there is none I have found to be better within their arena of products. If ten stars were possible I would assign them to this company.
This is my second order in about a week's time and I couldn't be more pleased with the entire process from online ordering to the actual deliver. The prices are very reasonable and competitive and the process effortless. Thank you!
I don't even look anywhere else for photo and tech gear anymore. B & H always has the best price and service - which saves me time and money.
Talk about quick and easy. Website allows you to pull up past orders and re-order same items without looking them up Outstanding discount on walkie talkies. Great chat service for discount. GOOD SERVICE great Chat I don't know how much that I can brag about the service.
Great job
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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